Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
Luxury resort on the beach, with 6 outdoor pools
VIP Access

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6 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas, pool umbrellas
Queen Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes
Beach bar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included

Explore the area

View in a map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪6 min drive‬
  • Place, Playa del Carmen Maritime Terminal
    ‪6 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪10 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Family King Suite Ocean View

  • 534 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

Family Master Suite

  • 710 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 534 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 534 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

King Suite with Bathtub Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • 534 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

King Suite with Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family King Suite

10.0 out of 10
Exceptional
(10 reviews)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

Queen Suite

10.0 out of 10
Exceptional
(8 reviews)
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 712 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

King Suite

10.0 out of 10
Exceptional
(8 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Quadruple Suite Master

  • 828 sq ft
  • Sleeps 2

Triple Suite Deluxe

  • 645 sq ft
  • Sleeps 3

Quadruple Suite Deluxe

  • 645 sq ft
  • Sleeps 4

Double Suite Deluxe

  • 645 sq ft
  • Sleeps 2

Double Suite Deluxe

  • 645 sq ft
  • Sleeps 2

Triple Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 3

Double Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 2

Double Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 2

Quadruple Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 4

Quadruple Suite Master with Ocean View

  • 828 sq ft
  • Sleeps 2

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About the neighborhood

Playa del Carmen

Located in Playacar within a mile (2 km) of Piste Cyclable sur Paseo Xaman-Ha, Palmaïa-The House of AïA: All Inclusive Wellness Resort is within a few miles (5 km) of other popular sights such as Xaman Ha Aviary. This 234-room, 5-star resort has 6 outdoor pools along with a full-service spa and 4 restaurants.

What's nearby

  • Playacar Beach - 2 min walk - 0.1 miles
  • Quinta Avenida - 6 min drive - 2.7 miles
  • Playa del Carmen Maritime Terminal - 6 min drive - 2.7 miles
  • Xplor Theme Park - 7 min drive - 4.0 miles
  • Xcaret Eco Theme Park - 10 min drive - 5.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min drive
  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪La Terraza - ‬5 min drive
  • ‪Bar Arrecife - ‬16 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬7 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury resort on the beach, with 6 outdoor pools
Guests of Palmaïa-The House of AïA: All Inclusive Wellness Resort have access to a full-service spa, 6 outdoor pools, and a children's pool. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive resort include a gym, free WiFi in public areas, and a free kid's club.
Guests can expect free WiFi and 50-inch Smart TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free minibar items, furnished balconies or patios, and sitting areas are other standard amenities. Housekeeping is available on request.
A health club and complimentary bicycles are featured at the resort. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Children under 4 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve high chair.
  • This property accepts credit cards, debit cards, and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort and rates come with all meals and onsite activities. Activities include yoga and live performances.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of Sep 27, 2025, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on Oct 15, 2025 start from $824.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Palmaïa-The House of AïA: All Inclusive Wellness Resort provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

What can I see near Palmaïa-The House of AïA: All Inclusive Wellness Resort?

This resort is situated in Playacar, just steps from Playacar Beach. You'll also find Playa del Carmen Main Beach and Xcaret Eco Theme Park within a short drive.

Is parking available on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, self parking is offered for free at the resort.

Is there a spa at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, body wraps, and aromatherapy.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a casino?

No, Palmaïa-The House of AïA: All Inclusive Wellness Resort doesn't have a casino.

Will I find an indoor pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, this resort doesn't have an indoor pool; however, there are 6 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What do couples enjoy most about Palmaïa-The House of AïA: All Inclusive Wellness Resort?

This beachfront resort offers plenty of amenities for couples including a beach bar, 6 outdoor pools, and a beachfront restaurant.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a hot tub?

Yes, this resort offers private indoor spa tubs in some guestrooms.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a restaurant with a breakfast menu?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort has 4 restaurants, and serves breakfast for a surcharge.

Will Palmaïa-The House of AïA: All Inclusive Wellness Resort allow pets to stay free of charge?

No, pets aren't allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort though service animals are welcome.

Are there connecting rooms at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, this resort doesn't feature connecting guestrooms.

How close is the airport from Palmaïa-The House of AïA: All Inclusive Wellness Resort?

The closest major airport to Palmaïa-The House of AïA: All Inclusive Wellness Resort is Cozumel Intl. Airport (CZM), which is 19.6 mi away (253 minutes by car).

Are there rooms with balconies at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, every guestroom at Palmaïa-The House of AïA: All Inclusive Wellness Resort comes with a furnished balcony with some featuring ocean or garden views.