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Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive

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Photo gallery for Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive

A wooden deck with cushions overlooking a clear water body, palm trees, and a distant view of the ocean.
Business center
A resort with a central tower, clear turquoise waters, and lush greenery.
Restaurant
A resort with a beach view, palm trees, and a rocky area with a bridge.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Pet friendly

Explore the area

View in a map
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710
  • Place, Xenses Park
    ‪18 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪19 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬

Room options

View all photos for Suite, Oceanfront

A spacious bedroom with a large bed, a wooden headboard, and a ceiling with a woven light fixture.

Suite, Oceanfront

8.8 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (River)

A hammock chair with a pink cushion on a balcony overlooking a beach and a building with a dome.

Suite (River)

9.0 out of 10
Wonderful
(123 reviews)
  • River view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, Ocean View

A modern hotel room with a bed, a desk, a chair, a TV, and a bathroom visible through a partition.

Suite, Ocean View

9.0 out of 10
Wonderful
(28 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, Oceanfront

A poolside area with lounge chairs and a stone wall.

Room, Oceanfront

9.4 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room (Garden, Swim Up)

A modern hotel room with a large bed, a desk with a chair, a dining area, and a TV.

Room (Garden, Swim Up)

9.0 out of 10
Wonderful
(38 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite River Spa

A modern hotel room with a large bed, a bedside table, a nightstand, a mirror, and a colorful abstract painting on the wall.

Suite River Spa

8.8 out of 10
Excellent
(15 reviews)
  • River view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Garden Spa)

A modern hotel room with a large bed, a desk with a lamp, a chair, a sofa, and a glass table.

Suite (Garden Spa)

9.4 out of 10
Exceptional
(26 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite (Garden)

A modern hotel room with two beds, a large mirror, and a seating area with a sofa and armchairs.

Suite (Garden)

8.8 out of 10
Excellent
(86 reviews)
  • Garden view
  • 570 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, Ocean View

A resort with a pool, palm trees, and a view of the ocean.

Junior Suite, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (River, Adults Only)

A modern hotel room with a large bed, a desk with a computer, a glass table, and a large window.

Suite (River, Adults Only)

9.4 out of 10
Exceptional
(30 reviews)
  • River view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Oceanfront (Adults Only)

A hotel room with a large balcony, a bed, a desk, and a chair.

Junior Suite, Oceanfront (Adults Only)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, Oceanfront

A hotel room with a large bed, a desk with a chair, a small table, and a balcony with a hammock.

Room, Oceanfront

9.8 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, Oceanfront (Adults Only)

A modern room with a large window, a sofa with patterned cushions, a wooden table, and a hammock on an outdoor balcony with a pool view.

Suite, Oceanfront (Adults Only)

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 570 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite (River Spa)

A spacious bedroom with a large bed, a wooden headboard, and a ceiling with a woven light fixture.

Junior Suite (River Spa)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Room, Oceanfront (Master)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Room, Ocean View (Master)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite, River View (Jump)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Suite, River View (Jump, Adults Only)

  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

APARTMENT DELUXE SEA VIEW

  • Sleeps 10
  • Free WiFi

APARTMENT STANDARD

  • Sleeps 10
  • Free WiFi

Bed in dormitory STANDARD

  • Sleeps 1
  • Free WiFi

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Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

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  • Pool
  • All inclusive
  • Spa
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9.2 out of 10, Wonderful, 1,010 reviews
$411 nightly
The price is $503
Aug 4 - Aug 5
Total with taxes and fees
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About the neighborhood

Playa del Carmen

Xenses Park is within a mile (2 km) of Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive, and other popular sites like Xcaret Eco Theme Park are within a couple of miles (3 km). This 900-room, 5-star property has 15 outdoor pools along with indoor private hot tubs and a full-service spa.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Cenote Santa Cruz - 2 min walk - 0.1 miles
  • Xenses Park - 18 min walk - 1.0 mile
  • Xcaret Eco Theme Park - 19 min walk - 1.0 mile
  • Xplor Theme Park - 3 min drive - 1.1 miles
  • Playa del Carmen Main Beach - 14 min drive - 7.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 59 min drive

Restaurants

  • ‪El Xentral - ‬2 min drive
  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬2 min walk
  • ‪The Buffete - ‬8 min walk
  • ‪Mercado de la Merced - ‬3 min drive
  • ‪Las Playas - Hotel Xcaret México - ‬3 min drive

About this property

Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive

Guests of Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive have access to a full-service spa, 15 outdoor pools, and a gym. Free valet and self parking are available—or if you're not driving, take the free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with securing valuables and tours/tickets. Other amenities at this adults-only property include a steam room, free WiFi in public areas, and a conference center.
Smart TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and memory foam beds with Egyptian cotton sheets and pillow menus ensure a restful night. Other standard amenities include indoor private hot tubs, balconies, and free minibar items.
15 outdoor swimming pools are on site along with a waterslide and a steam room. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive
Playa del Carmen
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.6 out of 10, Excellent, 1,632 reviews
$1,017 nightly
The price is $1,256
Aug 23 - Aug 24
Total with taxes and fees
Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 10 restaurants
  • 12 bars/lounges
  • 2 coffee shops/cafes
  • 3 swim-up bars
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arenal
  • Chino Poblano
  • Encanta
  • Mercado San Juan
  • Ta Xhido

Things to do

  • 15 outdoor pools
  • Art gallery
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Shopping mall
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (26,372 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a river
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs and cats only
  • 1 total (9 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • This is an adults-only property

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Xcaret Arte All Fun Inclusive
Hotel Xcaret Arte All Inclusive Adults Only
Hotel Xcaret Arte All Fun Inclusive Adults Only
Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only

Frequently asked questions

Will I find all-inclusive options at Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive?

Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive has all inclusive rates that come with all meals and onsite activities included. Activities include snorkeling, kayaking, and yoga.

How much does it cost to stay at Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive?

As of Jul 23, 2026, prices found for a 1-night stay for 2 adults at Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive on Aug 7, 2026 start from $1,121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive?

Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What is there to do close to Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive?

This property is located in Playa del Carmen, just steps from Cenote Santa Cruz. You'll also find Xcaret Eco Theme Park and Xplor Theme Park within a short drive.

Is there parking available at Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive?

Yes, valet and self parking are offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa at Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, body wraps, and couples treatments.

Does Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a private indoor hot tub, an ocean-view restaurant, and 3 swim-up bars at this property.

Does Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive include a casino at the property?

No, Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive doesn't have a casino.

Is there an indoor pool at Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive?

No, this property doesn't have an indoor pool; however, there are 15 outdoor pools.

What do couples enjoy most about Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive?

This adults-only property offers many amenities for couples, including a private indoor hot tub as well as a beach and an ocean-view restaurant.

Are there hot tubs at Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive?

No, but this property does have a sauna.

Does Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive feature a restaurant that includes a breakfast menu?

Yes, Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Does Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive for a fee of USD 150 per pet, per stay.

Are there connecting rooms at Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive?

Yes, this property has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive?

The closest major airport to Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive is Cozumel Intl. Airport (CZM), which is 17.4 mi away (251 minutes by car).

Are there rooms with balconies at Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive?

Yes, every guestroom at Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive comes with a balcony and some offer ocean and garden views.

Hotel Xcaret Arte - All Parks / All Fun Inclusive, Adults Only - All inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1155 out of 1495 reviews
Rating 8 - Good. 158 out of 1495 reviews
Rating 6 - Okay. 79 out of 1495 reviews
Rating 4 - Poor. 47 out of 1495 reviews
Rating 2 - Terrible. 56 out of 1495 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un súper hotel
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Alberto

Liked: Cleanliness
Excellent resort. A little pricier than other resorts but once you’re there you know where all the extra money goes to. Above our expectations. Will definitely go again!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Minwoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
goid
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Brielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly everything was amazing -staff, activities, rooms, food, etc
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and great services
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the kind of place where you feel like every detail is intentional. I can't recommend it enough- if you love a well managed, serene escape full of natural beauty, this is it!
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xcaret es un muy buen hotel. Recomendado a todo aquel que quiera relajarse y recrearse.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel all inclusive para los que les gusta la aventura y el buen comer y hasta para los que solo quieren descansar claro que volveré.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely amazing. This is by far the best food I’ve ever had at an all inclusive. The beach area at the resort is extremely clean and beautiful. The rooms are gorgeous. The access to their parks is a nice touch, but the resort itself is so nice you honestly don’t even need to leave.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing to stay here
Stayed 3 nights in Apr 2026
Verified

4/10 Poor

Alejandra

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
He ido a Xcaret mexico antes y esta vez XCARET ARTE una decepcion una ocasion queriamos ir a un restaurante y nos dijeron que solo habia 2 restaurantes el de playa y el buffet mexicano y la cantina despues caminando por todo el hotel encontramos almenos 4 restaures mas se nos hizo muy grocero de su parte por que pedi arte pensando el servicio seria el doble que en mexico y muy prepotentes en general en todo el arte
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place , food and amenities were amazing
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Pedro Cesar Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great Clean room , staff was great , great food, but a bit pricey
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally dream vacation. Staff, food, parks, resort was all perfect
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Merlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place completely ruined every other trip for me… in the best (and worst) way possible. I genuinely grieve leaving it. Nothing compares. The food? Unreal—every single bite was perfect. The staff? Beyond exceptional—so attentive, so warm, truly over the top in the best way. And the aesthetic and atmosphere? Absolutely stunning… it felt like a dream the entire time. I loved everything about this place and this trip. If I could relive it over and over again, I would without hesitation.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Adriana Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Son demasiadas actividades que no se alcanza a aprovechar todo
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

adys ruby morales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente atención y limpieza. Comida deliciosa.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It w
Stayed 6 nights in Apr 2026
Verified

2/10 Terrible

Ebany Fabiola

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I rarely leave reviews, but I truly wish someone had warned me. Our “welcome gift” turned into a $1,400 upsell just to access parts of the all-inclusive resort. Nowhere was it clearly explained that these amenities required an upgrade. This upgrade was also supposed to include a butler, yet we never met or heard from this person our entire stay. Yes, the property is large and beautiful, but the lack of signage and helpful staff made it frustrating to navigate. We got lost multiple times, and even a staff member trying to help us had to call for directions. The food was very underwhelming. Every buffet felt exactly the same, and even the wedding we attended had food identical to the buffets. The bride also struggled with poor coordination from her wedding planner, and the wedding party lost about 3.5 hours of scheduled time due to disorganization. Customer service was disappointing. Staff rarely greeted guests, avoided eye contact, and basic hospitality like a smile or a simple hello was missing. Housekeeping only serviced our room once during our 4-day stay, which was right after check-in. Checkout was just as cold. No one asked about our stay or thanked us, but they were quick to push a timeshare presentation. Overall, this resort seems to rely on its size rather than service or quality. The food felt mass-produced and the customer service did not match the price. Would not recommend!!!!
Stayed 3 nights in Apr 2026
Verified

4/10 Poor

Leah Marie

Liked: Staff & service
We were actually pretty disappointed overall with our stay here... At first, we thought the resort was very nice. But in the first 5 minutes upon entering our room, we discovered 3 different things that were broken, and then more things over the course of our 4-day stay. We also heard this from many other guests as well that they were having the same issues. We also found that the room wasn't very clean... our comforter was dirty and there was someone else's hair blowing around the bathroom floor. Outside of our room, the resort is EXTREMELY confusing, and the map and spiel that they give you when you check-in isn't helpful at all. We got lost at least 10 different times and had to ask for help any time we tried to get ANYWHERE, and everything is a walk or far apart. There's also not much for nightlife here, there's only like 2 places we found to grab food or drinks at night, and the food overall was extremely disappointing and unimpressive. We even spent $350 USD one night on dinner, and they served us two tiny little plates of food and we were still hungry when we left. I will say that the staff are all extremely friendly and helpful, but we would not stay here again.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our vacation at Xcaret Arte Resort. From the moment you arrive at the airport you have a shuttle pick you up and take you to the hotel where you will be welcomed with a moist towel, a treat and ice cream popsicle. And that fragrance in the lobby! It smells so good. Every area of the hotel has its own distinct fragrance. The All Inclusive Package was just that, all inclusive. Down to your toothbrush and slippers. The Xcaret parks are so beautiful! We visited three plus the Chichen Itza pyramids. All of this plus transportation to the parks is included in your package. It is pricey but well worth it for what it included. We would definitely take this trip again.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing everything
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Hernan

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy bueno, pero hay que tener cuidado porque aun cuando te ofrecen un fun all inclusive, finalmente tratan de cobrar por todo, a nosotros nos entregaron la habitación tarde y eso impidió que pudieramos hacer una excursión de las programadas y aun cuándo fue responsabilidad del hotel siempre me cobraron 75 dolares por haber ido, repito sin ser nuestra responsabilidad
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent stay
Stayed 2 nights in Mar 2026

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