Hotel Indigo Playa Del Carmen by IHG

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Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace
Ballroom
Outdoor pool, free cabanas, pool umbrellas
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
1A Avenida Norte 300, Quintas del Carmen, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Place, Mamitas Beach
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(3 reviews)
  • 420 sq ft
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

Premium Room, 1 King Bed, Balcony

  • City view
  • 420 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Standard Room, 1 King Bed, Balcony, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room

  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Premium Room, 1 King Bed, Balcony, Corner

  • City view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Premium Room, 2 Queen Beds, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Premium Room, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Indigo Playa Del Carmen by IHG is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 10 min walk - 0.5 miles
  • Mamitas Beach - 10 min walk - 0.5 miles
  • Central Square - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬1 min walk
  • ‪Amorino - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Las Helodias - ‬2 min walk
  • ‪Pizza Renzo - ‬1 min walk

About this property

Hotel Indigo Playa Del Carmen by IHG

Hotel Indigo Playa Del Carmen by IHG features an outdoor pool, free WiFi in public areas, and meeting rooms. Valet parking is available for MXN 400 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include conference space, a 24-hour business center, and a computer station.
55-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, laptop-compatible safes, and desks are also available. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (MXN 400 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 300 per person
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,314 square feet of conference space
  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 500 per accommodation, per night, plus a deposit of MXN 5000 per stay
  • Dogs and cats only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 300 per person
  • Covered valet parking fee: MXN 400 per day (in/out privileges)
  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 500 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).
Property Registration Number 008-007-007871/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Frequently asked questions

What can I see around Hotel Indigo Playa Del Carmen by IHG?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Beach less than a mile away.

How much does it cost to stay at Hotel Indigo Playa Del Carmen by IHG?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Hotel Indigo Playa Del Carmen by IHG on Jun 6, 2026 start from $133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Hotel Indigo Playa Del Carmen by IHG?

Yes, secured valet parking is offered for MXN 400 per day with in/out privileges. Wheelchair-accessible parking and bicycle parking are also available.

Does Hotel Indigo Playa Del Carmen by IHG have luxury amenities?

Yes, some luxury features of this hotel include an outdoor pool, free pool cabanas, and covered valet parking.

Does Hotel Indigo Playa Del Carmen by IHG have a casino?

No, Hotel Indigo Playa Del Carmen by IHG doesn't have a casino.

Will I find an indoor pool at Hotel Indigo Playa Del Carmen by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Indigo Playa Del Carmen by IHG good for couples?

Couples will appreciate amenities at this hotel, including premium bedding and a rainfall showerhead in each guestroom, and some feature ocean view.

Are there hot tubs at Hotel Indigo Playa Del Carmen by IHG?

No, this hotel doesn't have a spa tub.

Does Hotel Indigo Playa Del Carmen by IHG have a restaurant that serves breakfast?

Yes, Hotel Indigo Playa Del Carmen by IHG serves a cooked-to-order breakfast each morning for a surcharge from its snack bar.

Will Hotel Indigo Playa Del Carmen by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Indigo Playa Del Carmen by IHG for a fee of MXN 500 per accommodation, per night. The property also provides food and water bowls. A deposit of MXN 5000 per stay is collected.

Are there connecting rooms at Hotel Indigo Playa Del Carmen by IHG?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Hotel Indigo Playa Del Carmen by IHG?

The closest major airport to Hotel Indigo Playa Del Carmen by IHG is Cozumel Intl. Airport (CZM), which is 21.8 mi away (256 minutes by car).

Can I book a room with a balcony at Hotel Indigo Playa Del Carmen by IHG?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy ocean and city views.

Hotel Indigo Playa Del Carmen by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 75 out of 110 reviews
Rating 8 - Good. 25 out of 110 reviews
Rating 6 - Okay. 6 out of 110 reviews
Rating 4 - Poor. 1 out of 110 reviews
Rating 2 - Terrible. 3 out of 110 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, rooms are a good size, location is perfect.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Lynne

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and modern, helpful staff.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, property conditions & facilities
Real clean, great staff. Location close to Main Street with restaurants and shopping
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, property conditions & facilities
Great location, literally 1 block from 5th Ave and 2ish blocks to the beach.. Staff was awesome and free parking for those who have a car!
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Location, location ! - easy access to beach and mile long pedestrian shopping. Good staff service and lovely rooftop pool area.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Julian

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and very aesthetic. Staff was very nice. Located close to Quinta Avenida and beach. Lots of food, pharmacies and convenience stores nearby.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Wai Fung

Liked: Cleanliness, staff & service
Great towels, clean rooms
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Afik

Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities
Fantastic room, spacious and nice view. Great service and really nice pool area. However it was lacking a bit when it came to communication and information, also the gym could use an upgrade. Also the bathroom had an awful smell sometimes, despite all this we would stay again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Michelange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a brand new hotel, everything are in mind condition.. beautiful space beautiful decor and very simple and minimalistic .. hotel is in a great location 1 block from 5th ave and 1 block from the ocean and the famous mamitas beach club.. staff was excellent , breakfast was good with some good choices .. pool is on the roof and has amazing views .. this is a small hotel maybe 30 rooms but exactly what you need if you are visiting g playa del carmen..
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no ocean besides a wall visible. The light fell from the ceiling. The staff had no idea wha was flying and was not helpful at all.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sunghee

Liked: Cleanliness, amenities, property conditions & facilities
The room was spootless, well decorated. We were worried because of the noise we have asked for a quiet room and it was very quiet. Well located as well. The breakfast included was a la cart, not too many options but really good and yummy. The avocado toast and pancakes were some of the best I had. But sometimes when the restaurant is full they take a lot of time to serve... whem they are full, they should make the essential things as a buffet (like coffe, juice, souces, etc) The parking is a bit small but the staff at the parking is very polite and can acommodate you well
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Vanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very new and is going through its growing moments which we see as an opportunity. We have loved our stay - the beds are actual queen which we appreciate. Love the rooftop pool. The rooms are so spacious and big and modern. The people truly make this place wonderful. Can’t wait to see them do well and grow. We will certainly be back
View of the ocean
At Sunset
Pool
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Tania

Liked: Room comfort
Obstructed ocean view from the 4th floor. Each room should have a blow dryer and iron or steamer.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Tania

Disliked: Staff & service
Obstructed view. No blow dryer, no iron. Room was clean
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities
The room was spotlessly clean and nicely decorated. Air con was great and obviously being a brand new hotel also didn’t have that odd air con smell you can sometimes get in hotels. Benjamin on reception was exceptional . He was so helpful and gave us all the best tips on where the locals eat away from the strip. The location could not be more central . Literally right by 5th Avenue walking distance to everywhere and right near the beach. The only reason we didn’t give 5 stars was due to a few little touches that we feel were missing - breakfast (which wasn’t included ) we decided to try breakfast at the hotel but waited a while , ordered and then 15 min later a staff member came over to say they couldn’t make it and would have to order something else (was yoghurt and granola ) and my husbands dish was completely different to what was on the menu . We had to wait so long that he was so hungry he just ate it. Our cofffees took around 30min to arrive and mine was also not what I ordered . We understand though as we don’t speak very good Spanish that maybe it was our fault and maybe some things were lost in translation. We did feel a bit uncomfortable when we were then pressurised into leaving a big tip. I know tipping is customary but given the experience it just seemed odd to be pressurised into tipping over the average . Aside from this , we really enjoyed our time at the hotel - it is so clean and fresh and tastefully decorated . Pool area small but nice .
Stayed 9 nights in Jan 2026
Verified

6/10 Okay

Ina

Liked: Cleanliness
If uninterrupted sleep isn’t a priority for you, this might be the place. On our first night, we had to change rooms due to extreme noise. The replacement room was only a little bit quieter and still not very possible to sleep in, as our original room was right in the middle of the most intense party scene I’ve ever encountered. After moving, we discovered the shower wouldn’t drain, causing the entire room, including the carpet, to flood. Needless to say, rest was impossible. I had to travel back downstairs to get multiple towels to wipe up the floors. The second night was again filled with noise from the 5th Avenue nightlife, though sheer exhaustion allowed us to sleep through it somehow. Ultimately, the convenience of the location does not outweigh the constant noise. What was meant to be a relaxing stay turned into a complete disappointment. The staff were kind, accommodating, and genuinely tried to help, but these are larger issues that need to be addressed at a corporate level. This stay was extremely disappointing, especially compared to other Indigo locations I’ve enjoyed. On a positive note, the café on the property was excellent - the food was outstanding and the staff there were wonderful. The bed and pillows were also very comfortable; unfortunately, we rarely had the opportunity to enjoy them without disruption.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

hongoro

Liked: Cleanliness, staff & service
The hotel did not appear ready to be open to the public. Upon arrival on our first day, there was a strong acidic, chemical-like odor throughout the hallway. This smell created an unpleasant environment and raised concerns regarding air quality and guest safety. We also experienced repeated and ongoing problems with our room keys. Both keys were frequently deactivated, requiring us to visit the reception desk multiple times to have them reactivated. This was extremely inconvenient and disruptive, especially during urgent situations when my husband needed immediate access to the room. In addition, the hotel was falsely advertised as having a jacuzzi/hot tub. While the area clearly had visible jets, the jacuzzi was not functioning at all. When we asked staff about this, we were told that there was no hot tub available, which directly contradicted the advertised amenities and was very misleading. Other issues further reflected the hotel’s lack of readiness: construction workers were still on-site during our stay, there were no trash bins in our room until we requested one, and in one of the two rooms I booked, a ceiling LED light fell down. Although this was reported to the front desk, it was never repaired during our four-night stay. I would like to acknowledge that the staff were generally friendly and polite, especially a young man working as one of the baristas, whose kindness stood out despite these circumstances.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Vilhjálmur

Liked: Cleanliness, staff & service, amenities
Herbergið var hreint.
Stayed 5 nights in Feb 2026
Verified

4/10 Poor

YONNEL

Liked: Cleanliness
À notre arrivée, aucune information sur l’hôtel, on a pas reçu le code de la wi-fi, nous avons été dormir à 22h30 après 20 heures de Voyage nous n’avons pas réussi à dormir tellement que le bruit était horrible. Notre chambre était face a un bar festif. même avec des boules Quies en gel, on entendait très fort.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities
Todo estaba muy bien, buenas habitaciones, limpieza y muy atento todo el personal, el desayuno incluido es muy variado y bastante bueno
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Jean-louis

Liked: Cleanliness, staff & service, amenities
Personnel, courtois, chambre, cave, mais les chambres sur mer au cinquième étage, on entend trop la ventilation, j’ai changé de chambre avec gentillesse, il ils l’ont fait après super petit déjeuner repas impeccable aussi
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, amenities
Sehr modernes. stilvolles Hotel mit grossen Zimmerm. Nur eine Querstrasse von def 5. Av entfernt, darum sehr ruhig. Personal äusserst freundlich
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, amenities
Chambre, personnel, emplacement, parking sécurisé, tout est parfait! Une très bonne surprise.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

mathieu

Liked: Cleanliness, amenities, property conditions & facilities
Super bien localisé près de tout
Stayed 3 nights in Jan 2026