2/10 Terrible
Gineara
May 6, 2025
THIS PROPERTY ILLEGALLY CHARGED 2 DIFFERENT BANK CARDS ONE AMOUNT OF 222.00 AND THE OTHER FOR 259.00 I NEVER STAYED AT THIS HOTEL! THE PHOTS ARE A LIE AND NOT WHAT THE HOTEL ROOMS LOOK LIKE. THERE ARE ADDICTS THAT HANG ALL AROUND THE BUILDING, IT STINKS, IS DIRTY, AND THEY DO HAVE BED BUGS!
I BOOKED A NON-SMOKING ROOM. I GET THERE THE DAY OF CHECKIN AND THEY GAVE ME A SMOKING ROOM, I HAVE 2 SMALL CHILDREN WITH ASTHMA. I DECLINED THE DIRTY ROOM-SHYAN OFFICE STAFF MEMBER TOLD ME THEY HAD NO OTHER ROOMS AVAILABLE!!! THE OTHER OFFICE STAFF A.J. PROCEEDED TO TELL ME THEY WILL LOG IT FOR THE MANAGER TO CALL ME FOR MY REFUND!!! I HAVE TRIED TO CALL THE MANAGER EVERYDAY SINCE MAY 3RD! THEY ARE AVOIDING ME. THEN I SEE TODAY THAT THEY CHARGED AOTHER CARD OF MINE SO THEY TOOK $481 DOLLARS FROM ME AND I NEVER STAYED AT THEIR HOTEL!!!
I AM FILING A SUIT AND DISPUTING WITH MY BANK INSTITUTION!!!
Gineara
Stayed 2 nights in May 2025