Let me begin by saying the front desk staff was wonderful. Above and beyond. Unfortunately, that's where the positive parts of this stay ended. Checked in, unpacked, flipped on the TV to find that it didn't work. Desk was very helpful, tried everything, and eventually moved us to another room (after we spied a handwritten note on the front desk that said the TV in that particular room didn't work, and another guest had also been moved from that room). Second room - the heat doesn't work. We were there during a blizzard, literally 12 degrees outside. Room was 62 degrees, and that's where it stayed. Tried to take a hot shower to warm up, and after doing so, found a horribly dirty and stained towel rolled up on the towel rack. This was not the experience I'm sure Hampton/Hilton wants you to have. I didn't complain about the heat or the towel because the staff had been so nice about the TV. I'll just vote with my feet and will not be staying here again.