6/10 Okay
Caitlin
Traveled with family and small children
Jun 9, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel room itself was perfect for what we needed for our trip. We specifically picked this hotel because it had a pool and it was close to the concert venue we were attending. After checking in at 6 pm the pool was closed shortly after because there were too many people and it was hazardous. This is understandable for adults, but was heartbreaking for our kids (4,3,1) who waited all day after a 3 hour trip to go swimming. The employee had told us they were going to open up about an hour later. With 3 small children we obviously were not going to be able to return. We returned at 7am with the hope that there would be fewer swimmers and our key cards would not allow us access. Eventually we were able to get in and enjoy the pool time for a brief period before breakfast. Then around 10 am we began to prepare to depart and all but 1 of the elevators were out of service. It took almost 45 minutes for us to make multiple trips with little ones to load our vehicle and check out. We additionally had issues with the parking lot next door not providing us with a ticket upon paying Saturday evening and then being forced to pay again on Sunday in order to leave. This being said the employees at the hotel were very helpful and courteous. When we arrived they greeted us warmly and even provided our small children with snacks to welcome them. It was unfortunate that the circumstances were what they were because the hotel was exactly what we were looking for otherwise.
Caitlin
Stayed 1 night in Jun 2025