4/10 Poor
Scott, Orem
Traveled with partner
Sep 23, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned! Stains on the bedding, hair and pubic hair ALL over the floor and bathroom. The extra roll of toilet paper had poop splatter on it. Everything was dusty, stains on the walls and baseboards, even the towels had stains on them. We asked the guy at the front desk if we could be moved to another room and he seemed disgruntled that I was asking. He said he'd have someone clean the room while we were out for the day and when we got back that night, nothing had been done. I ended up having to use one of the towels to clean up the floor and areas where all the hair was. I took several pictures and the white towel after wiping down the floor was black and completely covered in hair. It was disgusting and one of the worst hotels I've stayed in.
They had a breakfast area downstairs, which was only open 2 of the 4 days we were there. On our last day checking out, we went down there to see what was being served, pretty much all bread items with some juice. The guy running the breakfast area knew I just checked out and he handed me a plastic baggy and said I could take some items to go. There wasn't a price listed anywhere and he made it seem clear that breakfast was included with the stay. I paid nearly $200 a night for a room that wasn't worth $40.
After going back upstairs to leave, the front desk guy tried to stop me and said I owed them $15. I had 1 mini size muffin in my baggy. So I gave it back to them and walked out.
Complete joke, dont stay here.
Scott
Stayed 4 nights in Sep 2025
