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Sheraton New Orleans Hotel

4.0 star property

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Lobby
Lobby
Meeting facility
View from property
Club Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
500 Canal St, New Orleans, LA, 70130
  • Place, Canal Street
    ‪1 min walk‬
  • Place, Bourbon Street
    ‪3 min walk‬
  • Place, Caesars New Orleans Casino
    ‪7 min walk‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪20 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed

9.0 out of 10
Wonderful
(135 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(110 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(63 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, City View

9.0 out of 10
Wonderful
(28 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 1 King Bed

8.2 out of 10
Very good
(15 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 2 Double Beds

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Living room | 32-inch LCD TV with cable channels, TV, pay movies

Executive Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed

  • City view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, in-room safe

Club Suite, 1 Bedroom

  • City view
  • 672 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Hearing Accessible)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Hearing Accessible)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

  • City view
  • 345 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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9.4 out of 10, Exceptional, 1,528 reviews
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About the neighborhood

New Orleans

Located in New Orleans Central Business District, Sheraton New Orleans Hotel is adjacent to Canal Street and within a 5-minute walk of other popular sights like Bourbon Street. This 1110-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Canal Street - 1 min walk - 0.0 miles
  • Royal Street - 2 min walk - 0.1 miles
  • Bourbon Street - 3 min walk - 0.2 miles
  • Caesars New Orleans Casino - 7 min walk - 0.4 miles
  • Caesars Superdome - 14 min walk - 0.8 miles

Getting around

  • Canal at Camp Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 10 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 28 min drive

Restaurants

  • ‪Cafe Beignet, Canal St - ‬1 min walk
  • ‪Willie's Chicken Shack - ‬2 min walk
  • ‪Creole House Restaurant & Oyster Bar - ‬1 min walk
  • ‪Popeyes Louisiana Kitchen - ‬2 min walk
  • ‪55 Fahrenheit - ‬1 min walk

About this property

Sheraton New Orleans Hotel

At Sheraton New Orleans Hotel, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 62.15 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

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  • Pool
  • Restaurant
  • Air conditioning
  • Gym
8.6 out of 10, Excellent, 1,595 reviews
$92 nightly
The price is $110
Jun 9 - Jun 10
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (USD 62.15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pelican Bar
  • Roux Bistro
  • Starbucks Coffee

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 105,996 square feet of conference space
  • 60 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 49 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs only
  • 1 total (88 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 28.75 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD 62.15 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Orleans Sheraton

Hotel Sheraton New Orleans

New Orleans Hotel Sheraton

New Orleans Sheraton

New Orleans Sheraton Hotel

Sheraton Hotel New Orleans

Sheraton New Orleans

Sheraton New Orleans Hotel

Sheraton New Orleans Hotel New Orleans

Sheraton Orleans Hotel Orleans

Sheraton New Orleans Hotel Hotel

Sheraton New Orleans Hotel New Orleans

Sheraton New Orleans Hotel Hotel New Orleans

Frequently asked questions

Are free cancellation options available at Sheraton New Orleans Hotel?

Sheraton New Orleans Hotel offers free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton New Orleans Hotel?

As of May 17, 2026, prices found for a 1-night stay for 2 adults at Sheraton New Orleans Hotel on May 24, 2026 start from $146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Sheraton New Orleans Hotel?

This hotel is situated in New Orleans Central Business District, just steps from Canal Street, and within a 10-minute walk of Bourbon Street and Caesars New Orleans Casino. You'll also find National World War II Museum and Caesars Superdome less than a mile away.

Is parking available on site at Sheraton New Orleans Hotel?

Yes, valet parking is offered for USD 62.15 per night with in/out privileges. An electric car charging station and wheelchair-accessible parking are also available for guests.

Does Sheraton New Orleans Hotel include a casino?

No, Sheraton New Orleans Hotel doesn't have a casino.

Is there an indoor pool at Sheraton New Orleans Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Sheraton New Orleans Hotel?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does Sheraton New Orleans Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Sheraton New Orleans Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheraton New Orleans Hotel serves a full breakfast for a surcharge each morning at Roux Bistro.

Does Sheraton New Orleans Hotel allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Sheraton New Orleans Hotel for a fee of USD 75 per accommodation, per stay.

Does Sheraton New Orleans Hotel have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Sheraton New Orleans Hotel?

The closest major airport to Sheraton New Orleans Hotel is Louis Armstrong New Orleans Intl. Airport (MSY), which is 16.2 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Sheraton New Orleans Hotel?

No, you won't find guestrooms with balconies at Sheraton New Orleans Hotel.

Does Sheraton New Orleans Hotel offer wedding services?

Take advantage of the wedding venue at Sheraton New Orleans Hotel if you plan to say "I do" during your trip.

Sheraton New Orleans Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1014 out of 1580 reviews
Rating 8 - Good. 322 out of 1580 reviews
Rating 6 - Okay. 124 out of 1580 reviews
Rating 4 - Poor. 74 out of 1580 reviews
Rating 2 - Terrible. 46 out of 1580 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Meilin

Traveled with partner
Location and view!
Stayed 5 nights in Apr 2026

10/10 Excellent

Cal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grear
Stayed 1 night in Apr 2026

10/10 Excellent

ronda s, Lakeland

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, Friendly staff if you ask a question, they found the answer for you 29 floors we were on the 25th floor and the view was amazing
Stayed 2 nights in Feb 2026

4/10 Poor

ErieAnna

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The check in process was overwhelming and over stimulating. Massive lines, not sure of where to stand for check in, no worker directing the influx of mardi gras traffic to maintain order. Could barely hear the person checking you in once you reached the counter. Mobile check in or check in kiosks would be amazing to have here. Valet was very unorganized and chaotic. Valet workers told you different things so you were constantly confused so no good communication between them on the busiest of days. The room was dated, not very clean and the bathroom was terrible. The shower went from cold to lukewarm to scolding hot in seconds to repeat again and again during shower. There was rust and lime build up in the shower. They barely gave you tissue paper. The ice machine on the floor did not work at all. The only good thing was the location, the room view was nice. But by check out I was over the experience and just ready to go home. Workers were nice for the most part and some made you feel like you were bothering them. Checkout process felt like the check in process, chaotic and unorganized. First mardi gras experience here and not happy about it.
Stayed 2 nights in Feb 2026

10/10 Excellent

Velita

Stayed 2 nights in Feb 2026

6/10 Okay

Sidney

Traveled with group
Disliked: Staff & service
$70 a night to park. Checked in Thursday 6 pm. Weren’t offered bracelets.to enter hotel for weekend. Had to spend 30 minutes in line Friday to receive the bracelets.
Stayed 3 nights in Feb 2026

10/10 Excellent

Stephen

Stayed 3 nights in Feb 2026

8/10 Good

Brittany

Stayed 3 nights in Feb 2026

8/10 Good

Arndt

Stayed 3 nights in Feb 2026

8/10 Good

Judith

Liked: Cleanliness, amenities, property conditions & facilities
Location room staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Dorothy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great hotel, great people perfect spot for a Mardi Gras parade. Enjoyed myself had a ball. We’ll be back. Dorothy B
Stayed 1 night in Feb 2026

8/10 Good

Tyler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless however the ceiling above the shower leaked every now and then other that it was a perfect stay
Stayed 3 nights in Feb 2026

8/10 Good

Daveon

Liked: Cleanliness, property conditions & facilities
Clean room, staff
Stayed 2 nights in Feb 2026

10/10 Excellent

Lindsay

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved the lady at the check in desk!
Stayed 2 nights in Feb 2026

10/10 Excellent

Irina

Stayed 4 nights in Nov 2025

10/10 Excellent

holly

Liked: Cleanliness, staff & service, amenities
The room was great and very clean. The staff was super friendly and so helpful with any and all questions we had. Highly recommend
Stayed 7 nights in Feb 2026

10/10 Excellent

Jason

Stayed 3 nights in Feb 2026

10/10 Excellent

Australia

Excellent staff!
Stayed 1 night in Feb 2026

10/10 Excellent

Leslie

Stayed 1 night in Feb 2026

8/10 Good

Luci

Liked: Cleanliness, staff & service, amenities
Bryan, waiter at the restaurant/bar by lobby, was great. Check in staff was also very good. Housekeeping also very good.
Stayed 7 nights in Feb 2026

10/10 Excellent

Deborah A, Silver Spring

Stayed 4 nights in Feb 2026

6/10 Okay

Lauren

Traveled with family
We had to switch rooms after the first night because the toilet handle broke, then they forgot to turn the water back on and it wouldn’t flush. We had to use the ice bucket and fill the tank with water from the sink. My spouse had to figure out how to turn the water back on and did, as maintenance never showed back up to fix. Our room was next to the elevator and ice machine and noise from the ice makers, elevator traffic and outside hvac units kept us awake all night. The second room had stains on the wall paper and the bathtub was dirty. Nobody offered to help us move our things into another room, and only gave us key access for less than 5 minutes to pack and move our things. There was one bellman who was clearly over worked so we felt bad asking and just did it ourselves. Check in took over 30 minutes, as there was only one agent at the desk and quite a line. The staff, however, were all very courteous, and the location was convenient to the quarter and central business district. Our stay was during Mardi Gras and there was zero security in the lobby or at the doors- anyone could and did walk in off the street. Guests were not issued wristbands or any sort of way to identify they were hotel guests which we have had at other hotels in the quarter. This is definitely room for improvement for Sheraton.
Stayed 5 nights in Feb 2026

10/10 Excellent

Daryl

Stayed 3 nights in Feb 2026

10/10 Excellent

Love

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Sheraton on Canal Street is always a fantastic stay! This time I came during Mardi Gras season and the parades literally March right past the hotel. Lounge access is a must.
Stayed 2 nights in Feb 2026

8/10 Good

Elizabeth

Stayed 2 nights in Feb 2026

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