6/10 Okay
Stephanie
Mar 28, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If you’re in New Orleans to see music, the location can’t be beaten. That said, I was disappointed with our stay overall. I’ll start with the positives.
The lobby area is very cute and the staff there were friendly and helpful. Our room was clean and as advertised. Comfortable bed. The bathrooms are small as others have said.
The bar at the property is permanently closed. Not sure when that happened. That was disappointing since I had read other reviewers comment on how it was a cool spot. The hot tub is also broken and has been since at least January. It was kind of dirty as well. Those things combined made the hotel just feel kind of dead.
There’s also a small homeless community living across from the hotel which led to occasional noise. That said, we said no trouble. The biggest noise issue was that cars driving by and loitering out front were blaring music were easily heard from our ground floor room, only a couple feet back from the street. I’d read other complaints about noise but dismissed them because I lived in NYC for a decade, didn’t think I would be bothered by it. But this was next level. It was only really a problem on Saturday night, but it went on until well after midnight.
The coffee offered by the hotel consisted of lukewarm water and instant coffee packets.
Finally, I’m not sure when Kasa took over management, and I can imagine this was a better place to stay before that switch. Kasa has this virtual front desk situation where you basically do your o
Stephanie
Stayed 4 nights in Mar 2025