I was really disappointed with my stay. Check-in was at 4pm, which is exactly when I arrived, but my room was not ready. I was told there were still eight rooms to be cleaned ahead of mine, which completely threw off my evening plans since I had somewhere to be at 5:30.
On top of that, check-out was just as frustrating. I called for my car from valet and it took over an hour. In the end, I actually had to walk with the lobby staff to get it myself, which is completely unacceptable for a hotel of this level.
Overall, the delays and lack of organization ruined my experience. Definitely not the level of service I expected.