Less than five minute walk away from Bourbon Street and 10 minute walk from downtown. This is a really good hotel for this location.
The entrance to the building could have been cleaned more often as well as the elavators. The maid did not sweep/vacuum bathroom or room same dirt on the floor and carpet sonce we arrived. The shower leaked all the time.
Friendly staff, clean rooms, and great location for walking
Bathroom lighting is very dark and was hard to see to do a lot. Had to put makeup on by window in the room. Shower water pressure was pathetic. Light in entryway did not work either.
The AC was not working when I arrived, and I have to wait 2 hours to get a new room.
Offered coin operated laundry machines. Only problem is they didn’t have a change machine and the front desk doesn’t carry cash. On checkout, no luggage carriers to be found. Had to make two trips to haul our luggage from the 17th floor to ground level. On the plus side, the valet car hops were very helpful in loading our luggage into our car.
Overpriced for what it is
Close to The French Quarter and walking distance from everything we needed or wanted to get to. Check-in was easy and we could store our luggage since we were early. Housekeeping didn’t come though…we were there for 5 nights. If we needed to request it, that wasn’t clear. A refresh would have been nice.
It was not what I expected for the price I paid. It was like staying at a motel 6 just with a nice New Orleans view. Other than the view it was not worth the price. It didn’t even have a hair dryer. Even motel 6 has a hair dryer.
The 2 complaints that I have is the refrigerator did not work. The bed was so annoying everytime you moved it made a loud squeaky noise. And as far as location goes its close to the mardi gras parade but expect to do ALOT of walking if you want to go to bourbon street or Jackson square area.
I loved how I cancelled my reservation a month ago and still got charged for one night because the orbitz app sucks.
Lovely hotel, very close to the French Quarter and Bourbon Street. Staff very welcoming and professional. I would definitely recommend.
The hotel just canceled our booking on the day of our arrival for no reason. We Called them and the representative didn't give clear reason and hung up on us.
Great proximty to Bourban. Clean, nice size rooms, roof top view was beautiful.
This hotel was nice really 4 stars. The staff was on point I’ll be back 😘
Located in New Orleans Central Business District, Hilton Garden Inn New Orleans French Quarter/CBD is adjacent to Immaculate Conception Church and within a 10-minute walk of other popular attractions like Lafayette Square. This 155-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour gym.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11 AM.
Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other standard amenities include MP3 docks, refrigerators, and microwaves.
At Hilton Garden Inn New Orleans French Quarter/CBD, guests enjoy an outdoor pool, a 24-hour gym, and a rooftop terrace. Valet parking is available for USD 40 per night. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.
Less than five minute walk away from Bourbon Street and 10 minute walk from downtown. This is a really good hotel for this location.
SO happy to hear you enjoyed your stay! We hope to welcome you back the next time you're in Nola!
The entrance to the building could have been cleaned more often as well as the elavators. The maid did not sweep/vacuum bathroom or room same dirt on the floor and carpet sonce we arrived. The shower leaked all the time.
Thanks for your review. I apologize we didnt meet your expectations we try our best to make every guest experience the best. John
Friendly staff, clean rooms, and great location for walking
Bathroom lighting is very dark and was hard to see to do a lot. Had to put makeup on by window in the room. Shower water pressure was pathetic. Light in entryway did not work either.
The AC was not working when I arrived, and I have to wait 2 hours to get a new room.
Thank you for taking a moment to share some insight into your recent experience. We apologize where we fell short and hope we were able to make it right.
Offered coin operated laundry machines. Only problem is they didn’t have a change machine and the front desk doesn’t carry cash. On checkout, no luggage carriers to be found. Had to make two trips to haul our luggage from the 17th floor to ground level. On the plus side, the valet car hops were very helpful in loading our luggage into our car.
Dear Sherman, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Please allow me to express my sincerest apologies. Your comments will help us as we continually work to improve our guest experience. Please rest assured that we are taking the appropriate measures to address the inconvenience and prevent any future occurrences. Here at the Hilton Garden Inn French Quarter/CBD, we continuously strive to meet your needs and expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely,
Overpriced for what it is
Dear Taylor, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Please allow me to express my sincerest apologies. Your comments are very important to us and it saddens me to know that we disappointed you and all together made your experience negatively memorable. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely,
Close to The French Quarter and walking distance from everything we needed or wanted to get to. Check-in was easy and we could store our luggage since we were early. Housekeeping didn’t come though…we were there for 5 nights. If we needed to request it, that wasn’t clear. A refresh would have been nice.
Thank you for taking a moment to share some insight from your stay. We love hearing from our guests and look forward to providing the same great experience on a future trip to Nawlins!
It was not what I expected for the price I paid. It was like staying at a motel 6 just with a nice New Orleans view. Other than the view it was not worth the price. It didn’t even have a hair dryer. Even motel 6 has a hair dryer.
Thank you for the feedback. We apologize for any gaps in service you may have encountered and can definitely make it right on a future stay.
Thank you for your feedback! We hope to welcome you back to the Big Easy very soon!