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Recent guest reviews

The hotel just canceled our booking on the day of our arrival for no reason. We Called them and the representative didn't give clear reason and hung up on us.

Great proximty to Bourban. Clean, nice size rooms, roof top view was beautiful.

This hotel was nice really 4 stars. The staff was on point I’ll be back 😘

The hot water was amazing! Hang on to your hats in the elevators though! (So much lurching!) The air conditioning did not work. The room was so hot! The parking on-site is where I did self-parking before... for $20 a day but the valet parking attendant said that only valet parking was available for this property. When we tried to confirm with the front desk, the guy spun some story about how the other rate was only for hourly parking and how only valet parking was allowed.

The concierge guy downstairs was awesome. The desk clerk who had just made a major move from mission was awesome. The crazy thing is. I waited to long to do my review so I forgot their names. But yes I would recommend the hotel. (CONS) the dining room closes early. The have a little mini store. But they didn't have anything I wanted. I have so many photos people where nice Be sure to purchase trolley unlimited pass. It's a better deal. Makes traveling way easier

Quick trip to New Orleans...hotel was pretty conveniently located.

good location staff friendly and we get big room excellent bed

For $200 plus per night one would expect better service and amenities. The coffe cups in the room were styrofoam instead of using a real coffee cup. The Conciergre was never there throughout my stay. I asked the front desk people several times about local restaurants and stuff and they all referred me to the "invisible" concierge down stairs. It was our first trip to New Orleans and we would have liked recommendations about local restaurants and tourist area from a real person. Unfortunately we received zero help. We checked out on Sunday and was told to give the valet parking service 5 minutes to get our car. However, we waited outside in the cold for almost a half hour to get our car back. Our car was the parked in an area where I could not see it and I had to ask the valet manger three times where they put my car. And why do I have to pay $34 to park my car when I paid over $200 just for a room. It was obvious this hotel was not new and was never built to be used as a hotel. It appeared to be an older hotel or office building. The rooms were ok clean but you could tell the entire building was very dated. It looked like a very old Holiday Inn. I won't stay there again in the future. I'm convinced there have to be better hotels than the Hilton Garden Inn in New Orleans.

From the moment you walk into the hotel, the very friendly concierge welcomes you and takes you to the hotel lobby. The receptionists in the lobby are extremely friendly and make you feel right at home. The rooms were very clean and very nice! Microwave, fridge and a keurig to use! The hotel staff did an amazing job cleaning our room every morning. The hotel is in a great location. Short walking distance to great restaurants, bars and Bourbon street. My husband and I had such a great time here and can't wait to return. We highly recommend this hotel!

There is only one issue. The taxes on the parking fees.......I get the fees to park but it is outrageous to put the tax fees there........just on the room along was expensive!

This hotel was the perfect spot to walk every where we needed to go. The staff was very helpful and extremely nice.

It was a great experience in NOLA. I liked the hotel and the staff was courteous.

Pros- Close to the trolly line, away from the noise and only a 5 minute walk to bourbon street. Very affordable for being so close to all the nightlife. Cons- No theme to the hotel, oddly constructed in that the hotel has no ground floor and starts on the about the 10 floor of a random building, difficult to get a cab right outside of the hotel.

Our first and biggest letdown was location! The walk to Bourbon Street is lots farther than the map would indicate, and walking back after dark was actually pretty uncomfortable/scary! Also, the so-called pantry was laughable--meaning it was VERY poorly stocked. The mattresses are wonderful and the employees are super, but I cannot recommend this hotel.

Gravier St New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Bourbon Street
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in New Orleans Central Business District, Hilton Garden Inn New Orleans French Quarter/CBD is within a 10-minute walk of popular sights such as Saenger Theatre and Lafayette Square. This 155-room, 3.5-star hotel has a restaurant along with conveniences like a 24-hour fitness center and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 11 AM.


Rooms

The 155 rooms have an array of amenities, including MP3 docks, microwaves, and refrigerators. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free weekday newspapers, and laptop-compatible safes are also standard.


Property features

Hilton Garden Inn New Orleans French Quarter/CBD offers a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 38 per night. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include a meeting room, a business center, and free newspapers.

Room options

Room, 2 Queen Beds, City View

2 Queen Beds | Sleeps 4

Room, 1 King Bed, View

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, View

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn New Orleans French Quarter/CBD

Everyone (10) Couples (21) Business (6) Family (8) Friends (8) Other (6)
1
Family

The hotel just canceled our booking on the day of our arrival for no reason. We Called them and the representative didn't give clear reason and hung up on us.

By on Jul 26, 2021

Review comment responded on Jul 27, 2021

We apologize for any miscommunications in reservations as there can be glitches that occur when booking through third-party websites.

5
Family

Great proximty to Bourban. Clean, nice size rooms, roof top view was beautiful.

By on Jul 18, 2021

Review comment responded on Jul 18, 2021

Thank you for sharing your positive experience today. We are grateful that you stayed with us!

1
Family

By on Jul 8, 2021

Review comment responded on Jul 9, 2021

Thank you for the reply. Sorry if things didn't go right, hope to see you soon so we may exceed expectations.

3
Everyone

By on Jun 17, 2021

Review comment responded on Jun 29, 2021

Thank you for giving your star rating. We hope to welcome you back again soon. Best regards.

5
Everyone

This hotel was nice really 4 stars. The staff was on point I’ll be back 😘

By on Apr 19, 2021

Review comment responded on Apr 19, 2021

Thank you for taking a moment to share this great feedback regarding your recent stay. We love hearing from our guests, especially when they love us! We can't wait to see you soon in Nawlins!

4
Everyone

By on Apr 10, 2021

Review comment responded on Apr 20, 2021

Thank you for taking a moment to share some feedback regarding your recent experience. We hope to welcome you home again soon on a future trip to the Big Easy!

5
Everyone

By on Mar 23, 2021

Review comment responded on Apr 3, 2021

Thank you for taking the time to share a great 5 star review! Please come back and see us soon!

1
Everyone

By on Jan 3, 2021

Review comment responded on Jan 18, 2021

Thank you for providing us feedback following your recent stay. We hope we can welcome you back soon to get it right.

2
Partner Couples Friends

The hot water was amazing! Hang on to your hats in the elevators though! (So much lurching!) The air conditioning did not work. The room was so hot! The parking on-site is where I did self-parking before... for $20 a day but the valet parking attendant said that only valet parking was available for this property. When we tried to confirm with the front desk, the guy spun some story about how the other rate was only for hourly parking and how only valet parking was allowed.

By on Dec 16, 2020

Review comment responded on Jan 18, 2021

Thank you for taking the time to share your recent experience with us. We do apologize for any gaps in service you may have encountered.

5
Everyone

By on Aug 11, 2019

Hilton Garden Inn New Orleans French Quarter/CBD

821 Gravier St, New Orleans, LA 70130
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