When we check in,Kesha was wonderful. When you got to our room the a/c was not working, went to front desk asked for a new room, they said they would call someone to check it. Just wait here , so we waited 45 minutes, then we decided to back to the room to check if anyone had been there. The a/c was working. The room 302 needs a deep clean. Dust everywhere, the shower was covered in mold. We were disappointed, we don’t get away very often but always stay at Embassy Suites. Never had a problem. Just disappointed