A stunning hotel—modern, clean, and comfortable. I had a great view of the Vikings’ practice field, the bed was cozy, and breakfast was delicious. Check-in staff were friendly and made me feel welcome.
However, customer service and housekeeping left a bit to be desired. When my TV wouldn’t turn on my first night, the front desk told me maintenance would come the next day eventhough i explained to her I can’t sleep without the television—which meant little sleep for me.
The next day was busy as i was in town for a wedding and out of the hotel for most of the day. When I returned to the hotel around 5 PM to change for the reception, I find that housekeeping hadn’t cleaned my room—it was exactly as I’d left it that morning. Assuming maintenance hadn’t come either, I called the front desk again. A maintenance worker eventually arrived, asked if I had tried the remote (which I had, the night before), then proceeded to turned on the TV. So i asked if he hadn’t notice that housekeeping had missed the room. When I asked what time he came by the room, he didn’t give a clear answer, only saying he’d let housekeeping know.
Thankfully, by the time i returned from the wedding reception around midnight the room was finally cleaned and everything was in working order.