When we arrived the refrigerator in the room was broken. We were moved to another room, and upon inspection of the room we opened the fridge to find someone else’s old food in there. With it being Covid we found this quite the turn off. The customer service people didn’t really do anything to compensate the issues. Also, we went well before the end of breakfast hours and they didn’t have anything for their guests aside from coffee, muffins and some half warm yogurt. When we asked for more items she reluctantly went in the back and only brought out one prepackaged sandwich which wasn’t anything more than a sausage and a pancake. This was completely unacceptable! If you have paid guests you should accommodate them with breakfast as advertised! Hotel was newer and rooms were nice but the customer service and amenities were severely lacking!!!
Avid hotel Roseville - Minneapolis North, an IHG Hotel places you within a 15-minute drive of popular attractions such as University of Minnesota-Minneapolis and Target Field. This hotel has 87 rooms and welcomes guests with conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6:30 AM to 9:30 AM.
All of avid hotel Roseville - Minneapolis North, an IHG Hotel's 87 air-conditioned rooms provide free long-distance calls, free local calls, and fans. Guests can expect to find free WiFi and 55-inch Smart TVs with satellite channels and Netflix. Hair dryers, ironing boards, and desks are also standard. Weekly housekeeping is available.
Avid hotel Roseville - Minneapolis North, an IHG Hotel features a 24-hour fitness center, free WiFi in public areas, and coffee in a common area. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a microwave in a common area, a computer station, and a TV in a common area.
When we arrived the refrigerator in the room was broken. We were moved to another room, and upon inspection of the room we opened the fridge to find someone else’s old food in there. With it being Covid we found this quite the turn off. The customer service people didn’t really do anything to compensate the issues. Also, we went well before the end of breakfast hours and they didn’t have anything for their guests aside from coffee, muffins and some half warm yogurt. When we asked for more items she reluctantly went in the back and only brought out one prepackaged sandwich which wasn’t anything more than a sausage and a pancake. This was completely unacceptable! If you have paid guests you should accommodate them with breakfast as advertised! Hotel was newer and rooms were nice but the customer service and amenities were severely lacking!!!
Thank you for staying at the Avid Hotel. I apologize for the issues that occurred with breakfast during your stay. I will be speaking to my team to make sure this is resolved right away.