2/10 Terrible
Kathy
Business traveler
Mar 3, 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Quoted a much cheaper price when I booked.
No one at desk at check in - -- there was sign stating will be right back and if need assistance with phone number...I waited for ten minutes then called #, the phone rang on the unattended desk. Other customers came in and we waited--other customers got assistance from restaurant staff-whom rang bell a lot and loud. Girl finally came. I asked for elevator but she said she had to help with it but obviously wanted me to wait while she checked in the other customers. I just dragged my bag up stairs. Key for door wouldn't work--had to go down to desk and wait again as she was no longer there--another 10 min wait. She couldn't get key to work either --5 sets of keys later and on third different room, I got in. I could not lock my door when I left as it was difficult to open lock. By the time I got down to check out the restaurant, the kitchen was closed
These accommodations are nice but definitely not worth cost or the frustration
Kathy
Stayed 1 night in Mar 2024