Menlo Park Best Western

"Our stay at Crowne Plaza was overall average and unfortunately did not fully meet expectations. The biggest issue was at reception — one of the front desk ladies was quite rude and not welcoming, which created a poor first impression. Customer service at check-in should feel friendly and helpful, but that was not our experience. Housekeeping and cleanliness also need improvement. The room had a noticeable bad smell, and the carpet did not appear clean. Overall cleaning standards were below what we expected from a hotel of this level. Breakfast was another disappointment, as the same items were served every day with very little variety. Additionally, no complimentary water was provided in the room. When I asked reception, I was told to purchase a small bottle from the vending machine for $3, which felt unreasonable for hotel guests. One positive point: the kitchen staff were excellent — polite, helpful, and hardworking. They were the highlight of our stay. Overall, the experience was average, and improvements in customer service, cleanliness, and guest amenities would make a big difference."

"Staff was very friendly but this hotel is a the worst hotel I have stayed at in over 20 years of in international travel. No hotel in the 21st century should be this squalid. "

"The best part of the stay was the friendly staff. The breakfast is standard for a motel. The rooms are dirty and the pillows are incredibly lumpy and firm. Bring your own pillow if you plan on staying here. "