The staff seem good, but they could do a lot more in making guests feel welcome and comfortable. They all seemed a bit amateur and I felt my experience would have been enhanced and I would have spent more time in the bar and lounge area if I felt the staff were more engaging.
stayed two nights on a business trip and have to say this was one of the most unique hotels I have had the pleasure of staying at. The greenery and fountains, the room, the staff ... all very nice and a feeling of home away from home.
Excellent hotel in terms of room size and comfort and attentiveness of staff. Exorbitant prices for breakfast - $50 for oatmeal and yogurt. Nice location - close to highway and downtown Palo Alto is easily accessible.
I booked this property because I needed to be in several locations in a short amount of time and did not have a car. We were going to a game at Levi Stadium in Santa Clara, wanted to see the campus of Stanford, which is right across the street from the hotel, and then were heading to San Francisco. ...
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Quite surprised this place was so decent based on so many negative reviews but it was fine! Shuttle wasn't super timely but they came after I called; check in was super easy; I got a nice clean room in the tower on the 6th floor that was quiet and safe. The maid had even done a bunch of that folding decoration with the toilet paper and towels- showed they are trying- and the shampoos and soap was high quality stuff. The breakfast wasn't great but it was enough before my flights (the coffee that day was so bad I went back to my room to make it but that was fine) and the shuttle back to airport was very fast. Basically if you are on vacation in the area you shouldn't be staying in that neighborhood anyway, unless you have business in the area or game to attend, but for an overnight needing quick access to Oakland airport this was perfect and quite comfortable.
This is the third time we stayed. I love this hotel because the room is very clean and staff are sweet. they have a pool and a restaurant and a grossly store. I would definitely stay again.
Just stayed one night for business with a room facing the atrium . Room was clean and hotel had unique design layout. Because most rooms face into the antrium patrons should be more aware that others can see them in their rooms from across the courtyard. In other words....wear clothes or clothes the curtain Restuarnt food was typical large hotel fare but ok
Just needed an overnight stay and it was ver cozy.