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Hotel Puerta América

5.0 star property
VIP Access

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Photo gallery for Hotel Puerta América

Porch
Front of property - evening/night
2 bars/lounges, poolside bar
Seasonal outdoor pool
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • Place, Plaza de Toros de Las Ventas
    ‪15 min walk‬
  • Place, Calle de Alcalá
    ‪18 min walk‬
  • Place, Paseo de la Castellana
    ‪19 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, soundproofing

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 484 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

  • 645 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

8.8 out of 10
Excellent
(62 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Madrid

Located in Chamartín within 2 miles (3 km) of Bernabéu Stadium, Hotel Puerta América is within a few miles (5 km) of other popular sights such as Gran Via. This 315-room, 5-star hotel welcomes guests with 2 restaurants, free in-room WiFi, and a gym.

What's nearby

  • Torres Blancas - 3 min walk - 0.2 miles
  • Plaza de Toros de Las Ventas - 15 min walk - 0.8 miles
  • Calle de Alcalá - 18 min walk - 1.0 mile
  • Paseo de la Castellana - 19 min walk - 1.0 mile
  • Movistar Arena - 5 min drive - 1.4 miles

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive

Restaurants

  • ‪Skynight - ‬1 min walk
  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪la chalana - ‬4 min walk
  • ‪Santito Madrid - ‬8 min walk
  • ‪La Tagliatella - ‬8 min walk

About this property

Hotel Puerta América

At Hotel Puerta América, guests have access to a gym, a rooftop terrace, and free WiFi in public areas. Self parking is offered for EUR 30.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a conference center, a business center, and a seasonal outdoor pool.
Guests can expect free WiFi and wired Internet, along with digital TV. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes and desks.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for EUR 60.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: EUR 50 per accommodation, per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? For a fee, this property offers self parking, along with extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from June 23 to September 15.
  • Pool access available from 11:00 AM to 8:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Are free cancellation options available at Hotel Puerta América?

Hotel Puerta América offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Hotel Puerta América?

As of Feb 25, 2026, prices found for a 1-night stay for 2 adults at Hotel Puerta América on Mar 1, 2026 start from 164.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Hotel Puerta América?

This hotel is situated in Chamartín, close to Bernabéu Stadium, El Retiro Park, and Gran Via. You'll also find Prado Museum and Puerta del Sol within a short drive.

Is parking available on site at Hotel Puerta América?

Yes, parking is offered for EUR 30.00 per day.

Does Hotel Puerta América feature a casino?

No, Hotel Puerta América doesn't have a casino.

Is there an indoor pool at Hotel Puerta América?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 11:00 AM and 8:00 PM and the seasonal pool will be open from June 23 until September 15.

Is Hotel Puerta América a good place to stay for couples?

This boutique hotel offers many amenities for couples such as a poolside bar and 2 restaurants with some guestrooms featuring in-room massages.

Does Hotel Puerta América have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Puerta América have a restaurant that serves breakfast?

Yes, Hotel Puerta América has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hotel Puerta América allow pets to stay free of charge?

No, pets aren't allowed at Hotel Puerta América.

Are there connecting rooms at Hotel Puerta América?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Hotel Puerta América?

The closest major airport to Hotel Puerta América is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 7.7 mi away (19 minutes by car).

Are there rooms with balconies that I can book at Hotel Puerta América?

No, at Hotel Puerta América, there aren't any guestrooms that list a balcony.

Does Hotel Puerta América have a wedding venue?

Take advantage of the wedding venue at Hotel Puerta América if you plan to say "I do" during your trip.

Hotel Puerta América Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1000 reviews
Rating 8 - Good. 285 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Destiny

Traveled with group
Liked: Cleanliness, staff & service, amenities
Beautiful design and architecture! Our room didn’t have much lighting which was a tad difficult getting ready, our tub wouldn’t drain and our shower was Luke warm..
Stayed 3 nights in Nov 2025

10/10 Excellent

Kathryn

Stayed 1 night in Nov 2025

10/10 Excellent

Pablo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with great art and location.
Stayed 4 nights in Nov 2025

6/10 Okay

Jose M

Liked: Cleanliness, amenities, property conditions & facilities
A/c does not work properly
Stayed 2 nights in Nov 2025

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and an amazing experience!
Stayed 3 nights in Nov 2025

10/10 Excellent

Nadeem

Stayed 1 night in Nov 2025

10/10 Excellent

keith, wigan

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
Stayed 1 night in Nov 2025

10/10 Excellent

Trutz

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect the rooms was so beautiful
Stayed 2 nights in Oct 2025

10/10 Excellent

LUIS G

Liked: Cleanliness, amenities, property conditions & facilities
My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!
Stayed 2 nights in Oct 2025

10/10 Excellent

Kwan Wai

Stayed 2 nights in Oct 2025

8/10 Good

Huizhuo

Stayed 1 night in Oct 2025

10/10 Excellent

Josselyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
Stayed 3 nights in Oct 2025

8/10 Good

Christopher

Liked: Staff & service, room comfort
The hotel itself is impressive however, we entered our room and the carpet was a very light colour and there was stains on it everywhere which made us feel like the room was not clean. The blackout blind was broken and when we reported they temp fixed it then repaired following day. Staff service was great however in our opinion the rooms require attention to detail and cleanliness standard raised.
Stayed 2 nights in Sep 2025

10/10 Excellent

Samuel

Stayed 2 nights in Sep 2025

6/10 Okay

Adila

Traveled with partner
Disliked: Staff & service
Rooms are weird, no kettle or mirrors. No gluten free food in the restaurants only minimal at breakfast. Sky bar was absolutely rude not welcoming at all. Apart from the metro being close that is the only thing going for it. It’s a very corporate business hotel not comfy for leisure.
Stayed 6 nights in Sep 2025

8/10 Good

Phillip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a bad place to stay

Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps.
Stayed 4 nights in Sep 2025

8/10 Good

keith, wigan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff. Food could have been better and gym equipment basic
Stayed 2 nights in Sep 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Geethani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great reception/ concierge service. But restaurant staff can be bit friendly and helpful. They are quite arrogant and unfriendly to non Spanish speakers.
Stayed 3 nights in Aug 2025

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ahmed Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. I Will choose it again if I decide to come back. Highly recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!
Stayed 3 nights in Jul 2025

10/10 Excellent

Nuno David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service
Nice hotel with quirky rooms! Parking is expensive but secure. Close to metro station so easy to get into the city.
Stayed 1 night in Jul 2025

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