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Hotel Des Balances

4.0 star property
Riverwalk hotel with a 24-hour business center and a 24-hour front desk

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Photo gallery for Hotel Des Balances

Enter through the grand arched doorway and onto the red carpet, surrounded by intricate architectural details.
Enjoy a romantic dinner with a view of historic buildings across the river from this elegantly set table.
Experience refined elegance in this beautifully designed dining area, featuring a polished floor, dark-toned furniture, and an ornate chandelier.
Relax in a stylishly designed room with a comfortable sofa, armchairs, and a cozy bed.
Relax in a serene space with a large bathtub, seating area, and a comfortable bed.

Popular amenities

  • Bar
  • Air conditioning
  • 24/7 front desk
  • Room service

Explore the area

Map
Weinmarkt, Lucerne, LU, 6004
  • Lucerne Town Hall
    ‪2 min walk‬
  • Chapel Bridge
    ‪3 min walk‬
  • KKL Lucerne
    ‪8 min walk‬
  • Zürich (ZRH)
    ‪52 min drive‬

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Room options

View all photos for Romantic Suite, 1 King Bed, Balcony, River View

Romantic Suite, 1 King Bed, Balcony, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Romantic Suite, 1 King Bed, Balcony, River View

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room, City View

Triple Room, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, River View

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • River view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Queen Room For Single Use, City View

Queen Room For Single Use, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Queen Room For Single Use, City View

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Triple Room, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Triple Room, River View

10.0 out of 10
Exceptional
(2 reviews)
  • 269 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room, City View (Queenroom)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View (Queenroom)

8.8 out of 10
Excellent
(9 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double or Twin Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room, City View

9.6 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, River View

Double or Twin Room, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Double or Twin Room, River View

9.6 out of 10
Exceptional
(19 reviews)
  • 215 sq ft
  • River view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, River View

Junior Suite, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite, River View

9.8 out of 10
Exceptional
(6 reviews)
  • 334 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Hot Tub, River View (with Balcony)

Suite, Hot Tub, River View (with Balcony) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Hot Tub, River View (with Balcony)

10.0 out of 10
Exceptional
(9 reviews)
  • 538 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite with Sofa Bed

Junior Suite with Sofa Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite with Sofa Bed

  • 334 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Lucerne

Located in Old Town Lucerne, Hotel Des Balances is next to Lucerne Town Hall and Rosengart Collection. This 4-star hotel has 56 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Lucerne Town Hall - 2 min walk - 0.1 miles
  • Chapel Bridge - 3 min walk - 0.2 miles
  • KKL Lucerne - 8 min walk - 0.4 miles
  • Chateau Guetsch - 12 min walk - 0.6 miles
  • Swiss Transportation Museum - 4 min drive - 1.8 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 8 min walk
  • Zurich Airport (ZRH) - 61 min drive

Restaurants

  • ‪Restaurant Rathaus Brauerei AG - ‬3 min walk
  • ‪Hirschenplatz - ‬1 min walk
  • ‪Wirtshaus Taube - ‬3 min walk
  • ‪Restaurant Zunfthaus zu Pfistern - ‬2 min walk
  • ‪Restaurant Mill'Feuille - ‬2 min walk

About this property

Hotel Des Balances

Riverwalk hotel with a 24-hour business center and a 24-hour front desk
Guests of Hotel Des Balances enjoy access to free WiFi in public areas, meeting rooms, and conference space. Parking is available for CHF 35 per night (CHF 33 per day for valet parking), and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a 24-hour business center, a terrace, and laundry facilities.
TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, and slippers. IPod docks, minibars, and coffee makers are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (CHF 35 per night)
  • Valet parking on site (CHF 33 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Balances Lounge
  • Restaurant Balances

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,970 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • On a river
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 25 per pet, per day
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CHF 70.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 35 per person
  • Self parking fee: CHF 35 per night
  • Valet parking fee: CHF 33 per day (in/out privileges)
  • Pet fee: CHF 25 per pet, per day
  • Rollaway bed fee: CHF 70.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers parking (fees apply).
Property Registration Number KZV-SLU-000020

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Des Balances
Des Balances Lucerne
Hotel Des Balances
Hotel Des Balances Lucerne
Des Balances Hotel
Hotel Balances Lucerne
Hotel Balances
Balances Lucerne
Des Balances Hotel
Des Balances Lucerne
Hotel Des Balances Hotel
Hotel Des Balances Lucerne
Hotel Des Balances Hotel Lucerne

Frequently asked questions

Are free cancellation options available at Hotel Des Balances?

Hotel Des Balances provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What can I see around Hotel Des Balances?

This hotel is situated in Old Town Lucerne, just steps from Chapel Bridge and Lucerne Town Hall, and within a short walk of Jesuit Church. You'll also find The Swiss Path and KKL Lucerne less than a mile away.

Will I be able to park at Hotel Des Balances?

Yes, valet parking is offered for CHF 33 per day with in/out privileges.

Does Hotel Des Balances feature a casino at the property?

No, Hotel Des Balances doesn't have a casino.

Will I find an indoor pool at Hotel Des Balances?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Des Balances?

Amenities that appeal to couples at this riverfront hotel include a minibar and slippers in each guestroom with some featuring river views.

Does Hotel Des Balances have a hot tub?

Yes, some guestrooms at this hotel feature private indoor spa tubs.

Does Hotel Des Balances have a restaurant that serves breakfast?

Yes, Hotel Des Balances serves buffet breakfast for a surcharge each morning at Restaurant Balances.

Will Hotel Des Balances allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Hotel Des Balances for a fee of CHF 25 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Hotel Des Balances?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies at Hotel Des Balances?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy river or city views.

Hotel Des Balances Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 655 out of 835 reviews
Rating 8 - Good. 143 out of 835 reviews
Rating 6 - Okay. 21 out of 835 reviews
Rating 4 - Poor. 8 out of 835 reviews
Rating 2 - Terrible. 8 out of 835 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Ruba

Traveled with family
Liked: Cleanliness, staff & service, amenities
This property is in a fantastic location right near all the shopping and restaurants. The staff was incredible, helpful and very friendly. The hotel itself could use some updating for the rates they charge.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Traveled with group
Liked: Amenities
Perfect location
Stayed 2 nights in Apr 2025

10/10 Excellent

Susan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping, dining and train station
Stayed 2 nights in Apr 2025

8/10 Good

Brian

Stayed 3 nights in Apr 2025

4/10 Poor

Nicole

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Henry

Stayed 2 nights in Mar 2025

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service
Bathtub where shower is, is very hard to get in and out if you are a mature person. Step down to bathroom from bedroom also is an issue if you need to use bathroom in the middle of the night in the dark.
Stayed 2 nights in Mar 2025

10/10 Excellent

Vikram

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Julia

Stayed 1 night in Mar 2025

8/10 Good

Lina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great but I didn’t like the breakfast service. The lady in the restaurant was very pushy. I wanted a la carte option but she pushed to buffet option. She may have meant to help but it didn’t come across right. Other than that, it’s a nice location and convenient.
Stayed 4 nights in Mar 2025

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sonnya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very centric and lovely hotel. Just a few minutes walk from the Luzern train station.
Stayed 2 nights in Mar 2025

10/10 Excellent

fritz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tremendous hotel in the heart of Luzern

Tremendous hotel in the heart of Luzern. Close to many shops, restaurants, bridges and so much more. Incredibly friendly service. The bar was an awesome option after a full day of walking or sightseeing. A beautifully designed and highly functional room. We can't wait to visit the area and stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Kylie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything with this stay was wonderful, the location, the rooms, the staff. Would stay again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Dean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel located on the old town.
Stayed 2 nights in Jan 2025

10/10 Excellent

Re

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

This hotel is a perfect spot for a stay in Lucerne. Clean room, friendly staff, and excellent location.
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicolau

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, very clean facilities, wonderful two days staying. This is a returned to this hotel. Just be careful with the lobby’s mirror 😁
Stayed 2 nights in Dec 2024

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, close to everything and with lots of dining options. The hotel restaurant was excellent also. I injured my knee skiing at the Jungfrau region and the staff was able to provide a wheelchair and found a lake view room so I can better enjoy my stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2024

10/10 Excellent

Christopher, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. Valet parking was relatively simple. Rooms were spacious. Any issues were dealt with swiftly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderfully charming and well appointed. We loved the view from our 5th floor balcony!!! Highly recommend this hotel and restaurant!
Stayed 1 night in Dec 2024