2/10 Terrible
Kevin
9 may. 2025
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sell the place to someone who cares for customers
Been here every year for convenience of interstate access for the past 9 years. The last 2 years have been bad. Especially this last time.
When i booked through hotels.com, it clearly states check in 11am and check out 11am. I drove from Denver to Lincoln and arrived at Noon. I walked in the lobby, went to the counter to check in but noone was at the counter. I could hear a guy talking on the phone and laughing. I stood there for 23 minutes until housekeeping walked in, let herself in the side door and saw me. She told the guy then he came out. He kept the convo going on his phone via speaker mode. The person on speaker was loud and the guy checked me in while whispering to me. Check in isn't until 3pm he said. I said on hotels.com it clearly shows 11am. He said I needed to call hotels.com to let them know. I said, "its YOUR ad! not Mine!"
I had to pay $25 to check in early.
I get to my room. TV doesnt work so i had to tell the guy. He goes to the room and eventually fixed the problem.
Im trying to get settled in. The sink has hair in. Lots of hair. The bathroom mirror was absolutely dirty and hadn't been cleaned kn a long time The toilet lid is cracked, the full length mirror hasn't been cleaned in a long time, there was a ring left after i picked up my drink and it shows how dusty the table was. Hasn't been cleaned in a long time.
Black dead bug on one of the pillows.
Kevin
Se hospedó 2 noches en mayo de 2025
