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H15 Palace, a Luxury Collection Hotel, Krakow

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Photo gallery for H15 Palace, a Luxury Collection Hotel, Krakow

A courtyard with outdoor seating, a covered area, and a balcony with flowers.
A restaurant with a long bench seating area, round tables, and a high, arched ceiling.
A modern indoor pool with a stone wall, a hot tub, and lounge chairs.
A luxurious interior with a grand arched ceiling, elegant furniture, and a chandelier.
A spa area with stone walls, a hot tub, lounge chairs, and a waterfall feature.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
ul. Sw. Jana 15, Kraków, 31-017
  • Place, Planty Park
    ‪1 min walk‬
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite, 2 Twin Beds

A hotel room with two beds, a sofa, a chair, a lamp, and a large window with curtains.

Junior Suite, 2 Twin Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a view of the outside through a window with curtains.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, a small round table with a plant, a red chair, and a nightstand with a lamp.

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

A modern hotel room with a dining area, a TV mounted on the wall, and a large cabinet.

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

A hotel room with two beds, a desk with a chair, a TV, and a small table with two chairs.

Classic Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Kraków

Located in Kraków Old Town within a 5-minute walk of Main Market Square, H15 Palace, a Luxury Collection Hotel, Krakow is within a mile (2 km) of other popular attractions like Wawel Castle. This 70-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an indoor pool.

What's nearby

  • Planty Park - 1 min walk - 0.1 miles
  • Main Market Square - 3 min walk - 0.2 miles
  • St. Mary's Basilica - 5 min walk - 0.3 miles
  • Cloth Hall - 5 min walk - 0.3 miles
  • Kraków Barbican - 5 min walk - 0.3 miles

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 10 min drive
  • Kraków Główny Station - 16 min walk
  • John Paul II - Balice Airport (KRK) - 37 min drive

Restaurants

  • ‪Lindo Bar - ‬2 min walk
  • ‪Karmello Chocolatier - ‬3 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Trattoria Degusti - ‬2 min walk

About this property

H15 Palace, a Luxury Collection Hotel, Krakow

At H15 Palace, a Luxury Collection Hotel, Krakow, guests enjoy a full-service spa, an indoor pool, and a gym. Airport transportation is made easy with an airport shuttle (available 24 hours) for PLN 170 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
49-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and free long-distance calls are also standard. Change of towels is available on request.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (PLN 150 per day)
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 180 for adults and PLN 90 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna

Family friendly

  • Dining table
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 200 per pet, per day, plus a one-time cleaning fee of PLN 540
  • Pet weight must not exceed 22 lbs per pet
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately PLN 180 for adults and PLN 90 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day plus PLN 540 one-time cleaning fee
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a private host, not a professional engaged in trade or business.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Is free cancellation available at H15 Palace, a Luxury Collection Hotel, Krakow?

H15 Palace, a Luxury Collection Hotel, Krakow offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at H15 Palace, a Luxury Collection Hotel, Krakow?

As of Aug 8, 2026, prices found for a 1-night stay for 2 adults at H15 Palace, a Luxury Collection Hotel, Krakow on Aug 10, 2026 start from $251, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around H15 Palace, a Luxury Collection Hotel, Krakow?

This hotel is situated in Kraków Old Town within a short 3-minute walk of Main Market Square and also 16 minutes on foot from Wawel Castle. You'll also find Florianska Street and Royal Road less than a mile away.

Is parking available on site at H15 Palace, a Luxury Collection Hotel, Krakow?

No, this hotel doesn't offer parking.

Is there a spa available at H15 Palace, a Luxury Collection Hotel, Krakow?

There is a full-service spa available for guests to enjoy and services include couples treatments, body treatments, and massages.

Does H15 Palace, a Luxury Collection Hotel, Krakow have luxury amenities?

Yes, guests can indulge in luxuries such as an indoor pool, a restaurant, and a full-service spa at this hotel.

Does H15 Palace, a Luxury Collection Hotel, Krakow feature a casino on the premises?

No, H15 Palace, a Luxury Collection Hotel, Krakow doesn't have a casino.

Will I find an indoor pool at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

Is H15 Palace, a Luxury Collection Hotel, Krakow a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and proposal/romance packages.

Are there hot tubs at H15 Palace, a Luxury Collection Hotel, Krakow?

No, but guests can enjoy a sauna at this hotel.

Does H15 Palace, a Luxury Collection Hotel, Krakow have a restaurant with a breakfast menu?

Yes, H15 Palace, a Luxury Collection Hotel, Krakow serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.

Will H15 Palace, a Luxury Collection Hotel, Krakow allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at H15 Palace, a Luxury Collection Hotel, Krakow for a fee of PLN 200 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at H15 Palace, a Luxury Collection Hotel, Krakow?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from H15 Palace, a Luxury Collection Hotel, Krakow?

The closest major airport to H15 Palace, a Luxury Collection Hotel, Krakow is John Paul II - Balice Airport (KRK), which is 8.1 mi away (37 minutes by car).

Are there rooms with balconies that I can book at H15 Palace, a Luxury Collection Hotel, Krakow?

No, you won't find guestrooms with balconies at H15 Palace, a Luxury Collection Hotel, Krakow.

H15 Palace, a Luxury Collection Hotel, Krakow Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 509 out of 577 reviews
Rating 8 - Good. 41 out of 577 reviews
Rating 6 - Okay. 16 out of 577 reviews
Rating 4 - Poor. 3 out of 577 reviews
Rating 2 - Terrible. 8 out of 577 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, staff, amenities, and location are all excellent. Would stay again and would recommend to anyone. Very much enjoyed our stay there.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful quality property. Excellent staff. Great location.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Artsiom

Liked: Cleanliness, staff & service, amenities
Outstanding hotel, food and services.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Necdet emre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the heart of old city a very good hotel.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Coco

Liked: Cleanliness, property conditions & facilities
Great location great hotel
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
Absolutely beautiful hotel, comfortable and luxurious but with a cosy, welcoming feel. The staff were fabulous and so friendly, nothing was too much trouble.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel Great location Stunning room Helpful staff Do not hesitate to book this hotel You will not regret it Simply perfect ❤️
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully restored hotel in a former palace in a perfect spot a block away to the grand plaza. Very quiet, lovely, functional, comfortable room and large bathroom with great lighting, bath & shower. Everything new. The staff went beyond in professionalism and desire to please. We highly recommend. The perfect home away.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
The room was absolutely lovely and the staff and concierge team were incredibly helpful when it came to finding some last minute restaurants for us! Spa/Pool area was clean and amazingly maintained by the spa team Couldn’t recommend higher
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all-around!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities
Everything was absolutely incredible about our stay. Location was fantastic, staff was wonderful, & the spa area was so relaxing. The hotel overall surpassed our expectations and we cannot wait to return!
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

wallace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast and did not use spa…
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Galena-Alixia

Liked: Cleanliness, amenities, property conditions & facilities
Spotless, friendly staff, excellent facilities
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Irma

Liked: Cleanliness, amenities, property conditions & facilities
Perfect in every way ! The hotel and staff was a dream. Great rooms, location is the best, food amazing, staff was lovely. Was reading some negative reviews and I agree- if you like a roadside motel and are looking for stale cereal and powder eggs- not for you!
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was mediocre, staff were indifferent, room was disappointing. Did not meet my expectations of a luxury hotel.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beatiful hotel excellent service perfectly located
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Simon

The hotel was
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, from the staff to the facilities.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful new hotel with a terrific pool and spa, fantastic location but staff that dont seem to know the standards for 5 star service
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Borja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel on a perfect location
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 7 nights in May 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again!
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and beautiful, upscale hotel
Stayed 5 nights in Jun 2025