Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Exterior
Point of interest
Exterior
Indoor pool
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

Standard Room, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(15 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(33 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Suite, Multiple Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(58 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Jetted Tub

8.0 out of 10
Very good
(8 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(18 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

8.4 out of 10
Very good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(99 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Township of Woolwich

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG places you next to St. Jacobs Market District Visitor Information Centre and St. Jacobs Outlets. This 103-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.0 miles
  • St. Jacobs Outlets - 2 min walk - 0.1 miles
  • St. Jacobs Country Playhouse - 3 min walk - 0.2 miles
  • St Jacobs Farmers Market - 3 min walk - 0.2 miles
  • Conestoga Mall - 3 min drive - 2.5 miles

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪Tim Hortons - ‬20 min walk
  • ‪Ben Thanh 邊城 - ‬4 min drive
  • ‪Starbucks - ‬18 min walk
  • ‪State & Main Kitchen & Bar - ‬19 min walk

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Guests of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Guests can expect 42-inch LED TVs with digital channels, along with free WiFi and wired Internet. Select Comfort beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CAD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: CAD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Frequently asked questions

Is a free cancellation option available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG on Apr 12, 2026 start from $103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Guests positively rate the hotel's walkable location in Township of Woolwich, just steps from St. Jacobs Market District Visitor Information Centre and St. Jacobs Outlets, and within a short walk of St Jacobs Farmers Market. You'll also find St. Jacobs Country Playhouse and Waterloo Central Railway less than a mile away.

Is parking available on site at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG include a casino?

No, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6 AM and 10 PM.

Is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG good for couples?

Couples staying at this hotel will appreciate amenities like Egyptian cotton sheets and free wired internet as well as an indoor pool.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG serves free buffet breakfast from its snack bar.

Will Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG though service animals are welcome.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

The closest major airport to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is Kitchener, ON (YKF-Region of Waterloo Intl.), which is 16.4 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, there aren't any guestrooms at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG that offer a balcony.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 724 out of 1282 reviews
Rating 8 - Good. 349 out of 1282 reviews
Rating 6 - Okay. 126 out of 1282 reviews
Rating 4 - Poor. 42 out of 1282 reviews
Rating 2 - Terrible. 41 out of 1282 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Alison

Liked: Cleanliness, amenities
The room was spacious, clean. We only grabbed juice and coffee but the breakfast looked good. The only problem we had was check-in. When we entered the hotel there was no one at the front desk, we stood there waiting for a little while looking for a bell or way to call but there was nothing. We ended up waiting in the chairs in the lobby that were comfy. About 10 minutes later someone came and checked us in. I had pre-paid for the room so only had to give a credit card for incidentals. They had me put in my card and authorize the $200 charge which I was fine with. The person working stated that it didn't go through on their end. I pulled up my visa on my banking app and showed her that it did in fact go through. She has me do it again and the put another $200 hold on my visa. She then told me that the first one would be reversed, which it took almost a week to do.
Stayed 1 night in Dec 2025

4/10 Poor

Jack W

Disliked: Staff & service
The snow on the parking lot was not plowed at all
Stayed 4 nights in Jan 2026

10/10 Excellent

Stephen

Stayed 1 night in Aug 2025

10/10 Excellent

Raina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I forgot an item and they called me as soon as they found it! Amazing service!
Stayed 1 night in Jan 2026

6/10 Okay

Sandy

Traveled with family and small children
Liked: Cleanliness
Upon arrival check in went smoothly, although our room was not stocked with any towels. We later discovered that the suites pull out Sofa had no linens either. However, the biggest disappointment was the pool which my grandkids were so looking forward to. The chemicals they had shocked the pool with due to a hockey team were so strong we couldn’t swim longer than 15 minutes. 5 of the 6 in the pool were gagging and vomiting. The front desk staff were made aware but a response wasn’t received and I had to check again the next day to see if the problem was rectified. Fortunately, the pool water had been corrected and we were able to swim, although the water temperature was still very cool. We enjoyed the breakfast and the room was comfortable with a small kitchenette.
Stayed 2 nights in Jan 2026

10/10 Excellent

Cheryl

Stayed 2 nights in Dec 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean room, staff was friendly. Close to where we needed to get to :)
Stayed 2 nights in Jan 2026

8/10 Good

peter

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and check in was easy! Hotel was very clean as well. Very pleased!
Stayed 1 night in Jan 2026

8/10 Good

Cheryl

Stayed 3 nights in Dec 2025

8/10 Good

Kathyryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Bozica, Kitchener

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
What you see is what you get. Nothing fancy or extra about it. Shower had mold, washroom smelt like urine. Fridge was not cold. You can hear everything in the rooms - those next door, those in the hallways, noises from outside. Need to book a timeslot for the pool, which we were not told about so we were offered a time slot for the next morning at 6am or 8:15am. Breakfast was not great - rubbery eggs, cold and undercooked potatoes, sausage but no bacon. Definitely won't be back.
Stayed 1 night in Dec 2025

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Yes the rooms were very clean, And yes the staff were very friendly and eager and quick to help. Unfortunately my husband got very sick, however I did not and we realized the only difference was that he ate from the breakfast buffet, so perhaps check the sanitation of the food prep and buffet line.
Stayed 5 nights in Dec 2025

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and welcoming.
Stayed 1 night in Dec 2025

10/10 Excellent

Brenden

Liked: Cleanliness, staff & service, amenities
It was great :).
Stayed 1 night in Dec 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Shohel

Liked: Cleanliness, amenities, property conditions & facilities
I was very happy with this hotel experience. The rooms were clean and well furnished and the breakfast was delicious. The rooms were nice looking and was nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were thrilled with our stay! Gharinder at the front desk went above and beyond to make sure we had a great stay. The breakfast was great and getting a later checkout time was easy, even on short notice.
Stayed 1 night in Dec 2025

8/10 Good

CAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
veary good
Stayed 3 nights in Dec 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, clean room, convenient area
Stayed 3 nights in Dec 2025

10/10 Excellent

Hindusan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, friendly staff, breakfast was really good and clean
Stayed 1 night in Dec 2025

10/10 Excellent

Katherine

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, easy check-in and check-out, the pool hours were long and the kids loved the splash area and the buckets, and the breakfast was open early. It's not the fancy-est hotel, but it was just what we needed when we needed it at a great price.
Stayed 1 night in Dec 2025

10/10 Excellent

Pick Haa Flecka

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant welcome and check in
Stayed 1 night in Dec 2025

10/10 Excellent

mark

washroom was good...the hot water temp needs to be lowered 10 degrees...good breakfast and courtess staff
Stayed 1 night in Dec 2025

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2025