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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Exterior
Exterior
Indoor pool
Point of interest
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(16 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(33 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

9.4 out of 10
Exceptional
(32 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(60 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

8.0 out of 10
Very good
(8 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(19 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

8.4 out of 10
Very good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(104 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Township of Woolwich

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG places you next to St. Jacobs Market District Visitor Information Centre and St. Jacobs Outlets. This 103-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.1 miles
  • St. Jacobs Outlets - 2 min walk - 0.1 miles
  • St. Jacobs Country Playhouse - 3 min walk - 0.2 miles
  • St Jacobs Farmers Market - 3 min walk - 0.2 miles
  • Waterloo Central Railway - 5 min walk - 0.3 miles

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪Tim Hortons - ‬20 min walk
  • ‪Ben Thanh 邊城 - ‬4 min drive
  • ‪Starbucks - ‬18 min walk
  • ‪Jack's Family Restaurant - ‬1 min walk

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Guests of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Guests can expect 42-inch LED TVs with digital channels, along with free WiFi and wired Internet. Select Comfort beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CAD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: CAD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs

Holiday Inn Express Hotel St Jacobs Hotel

Holiday Inn Express Hotel St Jacobs Hotel Waterloo

Holiday Inn Express Waterloo St Jacobs Township of Woolwich

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario

Holiday Inn Express Hotel Suites Waterloo St Jacobs

Express Waterloo St Jacobs To

Holiday Inn Express Hotel Suites Waterloo St Jacobs

Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG

Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Frequently asked questions

Is a free cancellation option available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

As of May 11, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG on May 24, 2026 start from $112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Guests positively rate the hotel's walkable location in Township of Woolwich, just steps from St Jacobs Farmers Market and St. Jacobs Market District Visitor Information Centre, and within a short walk of St. Jacobs Outlets. You'll also find St. Jacobs Country Playhouse and Waterloo Central Railway less than a mile away.

Is parking available on site at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG include a casino?

No, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6 AM and 10 PM.

Is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG good for couples?

Couples staying at this hotel will appreciate amenities like Egyptian cotton sheets and free wired internet as well as an indoor pool.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG serves free buffet breakfast from its snack bar.

Will Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG though service animals are welcome.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

The closest major airport to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is Kitchener, ON (YKF-Region of Waterloo Intl.), which is 16.4 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, there aren't any guestrooms at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG that offer a balcony.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 739 out of 1295 reviews
Rating 8 - Good. 348 out of 1295 reviews
Rating 6 - Okay. 127 out of 1295 reviews
Rating 4 - Poor. 41 out of 1295 reviews
Rating 2 - Terrible. 40 out of 1295 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Shahbaz

Stayed 1 night in Feb 2026

6/10 Okay

MARVIN

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pictures were a bit deceiving. The pool is only a children's pool. Informed desk of our daily absence and time of return for housekeeping. They arrived after we came back Nice rooms ,convenient location.
Stayed 2 nights in Feb 2026

10/10 Excellent

Lara de

Stayed 1 night in Jan 2026

10/10 Excellent

Steve

Stayed 1 night in Feb 2026

10/10 Excellent

Rob

Stayed 1 night in Jan 2026

4/10 Poor

Anna

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very loud people in next room. Staff made aware. No offer to change rooms to a quieter area of the hotel. Very disappointing. Also the breakfast eggs were very overcooked and the sausage was very undercooked. Not a lot of other options for a sugar-free lifestyle.
Stayed 2 nights in Jan 2026

2/10 Terrible

Kaitlyn

Stayed 1 night in Jan 2026

10/10 Excellent

Brian

Stayed 1 night in Jan 2026

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious. Enjoyed the stay!!
Stayed 1 night in Jan 2026

10/10 Excellent

Alissa

Liked: Cleanliness, amenities, property conditions & facilities
Great room and nice breakfast spread
Stayed 1 night in Jan 2026

10/10 Excellent

Judy, Kitchener

Stayed 1 night in Jan 2026

10/10 Excellent

Rob

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and modern and well worth the money
Stayed 1 night in Jan 2026

10/10 Excellent

Laure

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very clean room, on time, quiet, very good experience over all!
Stayed 1 night in Jan 2026

8/10 Good

Obekpa

Staff were responsive & overall, great. Liked that housekeeping were always
Stayed 4 nights in Dec 2025

6/10 Okay

mehrdad

Business traveler
Disliked: Amenities, property conditions & facilities
My stay at the Holiday Inn Express Hotel & Suites Waterloo – St. Jacobs was unfortunately below expectations. I stayed for three nights, and the room had a very strong bleach smell that made me cough, making it hard to relax. The cleanliness felt superficial rather than thorough. Breakfast was also underwhelming, and the snow removal in the parking lot was delayed, making it difficult to get my car out. Overall, it wasn’t the experience I'd hoped for.
Stayed 3 nights in Jan 2026

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel needs to clean parking lot more efficiently !
Stayed 2 nights in Jan 2026

10/10 Excellent

Bonnie

Stayed 1 night in Jan 2026

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and exactly what we needed. The breakfast was pretty great!
Stayed 1 night in Jan 2026

10/10 Excellent

Stewart

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

8/10 Good

Lukasz

Stayed 1 night in Jan 2026

10/10 Excellent

Steve

Stayed 1 night in Nov 2025

4/10 Poor

Gabrielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dusty and run down. There were stains on my new towels and the door locking mechanism consistently got jammed. Food was pretty average.
Stayed 1 night in Jan 2026

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Gloria

Stayed 2 nights in Jan 2026

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