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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Exterior
Exterior
Exterior
Indoor pool
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(18 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(35 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

9.4 out of 10
Exceptional
(34 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(64 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(9 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(21 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Standard Room

8.4 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(106 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Township of Woolwich

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG places you next to St. Jacobs Market District Visitor Information Centre and St. Jacobs Outlets. This 103-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.1 miles
  • St. Jacobs Outlets - 2 min walk - 0.1 miles
  • St. Jacobs Country Playhouse - 3 min walk - 0.2 miles
  • St Jacobs Farmers Market - 3 min walk - 0.2 miles
  • Waterloo Central Railway - 5 min walk - 0.3 miles

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪Tim Hortons - ‬20 min walk
  • ‪Ben Thanh 邊城 - ‬4 min drive
  • ‪Starbucks - ‬18 min walk
  • ‪Jack's Family Restaurant - ‬1 min walk

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Guests of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Guests can expect 42-inch LED TVs with digital channels, along with free WiFi and wired Internet. Select Comfort beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

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  • Parking included
  • Free WiFi
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8.8 out of 10, Excellent, 1,004 reviews
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Jul 5 - Jul 6
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CAD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: CAD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Frequently asked questions

Is a free cancellation option available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers free cancellation on select room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG on Jul 5, 2026 start from $126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Guests positively rate the hotel's walkable location in Township of Woolwich, just steps from St Jacobs Farmers Market and St. Jacobs Market District Visitor Information Centre, and within a short walk of St. Jacobs Outlets. You'll also find St. Jacobs Country Playhouse and Waterloo Central Railway less than a mile away.

Is parking available on site at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG include a casino?

No, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG doesn't have a casino.

Will I find an indoor pool at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6 AM and 10 PM.

Is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG good for couples?

Couples staying at this hotel will appreciate amenities like Egyptian cotton sheets and free wired internet as well as an indoor pool.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG feature a restaurant that includes a breakfast menu?

Yes, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG serves free buffet breakfast from its snack bar.

Will Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG allow pets to stay free of charge?

No, pets aren't allowed at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG though service animals are welcome.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

The closest major airport to Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is Kitchener, ON (YKF-Region of Waterloo Intl.), which is 16.4 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, there aren't any guestrooms at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG that offer a balcony.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 754 out of 1309 reviews
Rating 8 - Good. 350 out of 1309 reviews
Rating 6 - Okay. 125 out of 1309 reviews
Rating 4 - Poor. 41 out of 1309 reviews
Rating 2 - Terrible. 39 out of 1309 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean Breakfast was great Staff were awesome
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Debra

Liked: Cleanliness
This place is awesome, loved that it’s so close to everything. One of my favorite places to stay
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Generous breakfast buffet included. Rooms spacious and clean.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sharon

Room was good, staff was excellent
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Leslie Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the stay to be perfect for our needs. We enjoyed a comfortable nights sleep. We also had a nice breakfast with plenty of options.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

LORAINE

Break fast staff was very helpful, very good food , clean, the two girl were very welcoming . The room was very clean . We enjoyed the stay.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Maria

Staff is super helpful, partularly Justine Cipriano who helped me make changes to my reservation. Hotel is clean, organized, and comfortable with great location.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Alissa

Liked: Cleanliness, amenities, property conditions & facilities
Great room and nice breakfast spread
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was hot and fresh with lots of variety . Room was clean and comfy. Our family enjoyed the pool with the splash buckets and bubbler in one end. Staff were super friendly and helpful. Good place to stay to visit St. Jacobs.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Wanda

Liked: Cleanliness, amenities, property conditions & facilities
The staff was fantastic. The breakfast was delicious.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kalvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and as you would expect! breakfast was great as well
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and exactly what we needed. The breakfast was pretty great!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Evange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway for one night away from home with easy access to market, restaurant and village of St. Jacobs.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hindusan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, friendly staff, breakfast was really good and clean
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Allen

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious. Enjoyed the stay!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
All aspects of the stay were great, especially the comfortable mattress.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sarah Seritha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Maxine

Liked: Cleanliness, amenities, property conditions & facilities
Very clean …staff was very accommodating when we had a problem
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Laure

Liked: Cleanliness, staff & service, amenities
Very clean room, on time, quiet, very good experience over all!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, exceptionally clean and good breakfast.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was really clean and spacious. The staff at the front desk were really friendly upon check in and check out. There was a local hockey tournaments in the area and the hotel was quite full and noisy. The staff that checked us in kindly switched us to a floor different from the hockey families.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, clean room, convenient area
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sonya

Liked: Amenities, property conditions & facilities
There was an issue with the shower but they fixed it very quickly. Staff was quite pleasant. Food was good for breakfast. All and all, a pleasant stay.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rob

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and modern and well worth the money
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Facilities very well maintained.
Stayed 1 night in Oct 2025

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