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Tru by Hilton Jacksonville South Mandarin

Property class: 2.5

Choose dates to view prices

Photo gallery for Tru by Hilton Jacksonville South Mandarin

A modern hotel entrance with a covered walkway, palm trees, and a blue and white facade.
A modern lobby with a central reception desk, seating area with sofas, patterned rugs, and a view of the outdoors.
A self-service beverage station with a variety of drinks and snacks, a refrigerated display, and a coffee machine.
An outdoor patio with a pool, seating area, and string lights.
A modern lounge area with a sofa, chairs, and hanging lights.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Place, Bowlero Mandarin
    ‪17 min walk‬
  • Place, Jacksonville Naval Air Station
    ‪8 min drive‬
  • Place, St. Johns Town Center
    ‪16 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪40 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern room with a mounted TV, a desk, and a comfortable seating area.

Room, 1 King Bed

8.8 out of 10
Excellent
(78 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible

A hotel room with a large bed, a desk with a chair, a TV, and a window with a view of trees.

Room, 1 King Bed, Mobility Accessible

9.8 out of 10
Exceptional
(20 reviews)
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

A hotel room with a large bed, a desk with a chair, a TV, and a window with a view of trees.

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Hearing)

A modern room with a mounted TV, a desk, and a comfortable seating area.

Room, 1 King Bed, Hearing Accessible (Hearing)

9.8 out of 10
Exceptional
(6 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a geometric pattern.

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(104 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible

A hotel room with two beds, a desk, a chair, a TV, and a window with a geometric pattern.

Room, 2 Queen Beds, Mobility Accessible

9.6 out of 10
Exceptional
(13 reviews)
  • 435 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

A hotel room with two beds, a desk, a chair, a TV, and a window with a geometric pattern.

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible (Hearing)

A hotel room with two beds, a desk, a chair, a TV, and a window with a view of trees.

Room, 2 Queen Beds, Hearing Accessible (Hearing)

9.0 out of 10
Wonderful
(17 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

King Room-Hearing Accessible

  • Sleeps 2
  • 1 King Bed

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2
  • 1 King Bed

King Room With Tub-Mobility Accessible

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Jacksonville

Located within a leisurely stroll of Bowlero Mandarin, Tru by Hilton Jacksonville South Mandarin is within a 10-minute drive of Jacksonville Naval Air Station. This 106-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour gym.

What's nearby

  • Bowlero Mandarin - 17 min walk - 0.9 miles
  • Jacksonville Naval Air Station - 8 min drive - 8.2 miles
  • St. Johns Town Center - 16 min drive - 16.8 miles
  • EverBank Stadium - 24 min drive - 21.3 miles
  • Mayport Naval Station - 39 min drive - 33.4 miles

Getting around

  • Jacksonville Station - 27 min drive
  • Jacksonville International Airport (JAX) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Whataburger - ‬5 min walk
  • ‪Krispy Kreme - ‬3 min drive
  • ‪Cooper's Hawk Winery & Restaurant - Jacksonville – Mandarin Landing - ‬8 min walk
  • ‪McDonald's - ‬17 min walk

About this property

Tru by Hilton Jacksonville South Mandarin

At Tru by Hilton Jacksonville South Mandarin, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Guests can expect to find free WiFi and LCD TVs with cable channels. Hair dryers, ironing boards, and desks are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

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Sep 16 - Sep 17
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 on-site accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (21 inches high)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 80.63 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Frequently asked questions

Are free cancellation options available at Tru by Hilton Jacksonville South Mandarin?

Tru by Hilton Jacksonville South Mandarin offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Tru by Hilton Jacksonville South Mandarin?

As of Sep 13, 2026, prices found for a 1-night stay for 2 adults at Tru by Hilton Jacksonville South Mandarin on Sep 27, 2026 start from $97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Tru by Hilton Jacksonville South Mandarin?

This hotel is located in Jacksonville within a short 15-minute walk of Bowlero Mandarin. You'll also find Mandarin Museum and Mandarin Park within a short drive.

Is parking available on site at Tru by Hilton Jacksonville South Mandarin?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Tru by Hilton Jacksonville South Mandarin feature a casino on the premises?

No, Tru by Hilton Jacksonville South Mandarin doesn't have a casino.

Will I find an indoor pool at Tru by Hilton Jacksonville South Mandarin?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Tru by Hilton Jacksonville South Mandarin good for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool plus some guestrooms include a rainfall showerhead and free WiFi.

Are there hot tubs at Tru by Hilton Jacksonville South Mandarin?

No, this hotel doesn't have a spa tub.

Does Tru by Hilton Jacksonville South Mandarin feature a restaurant that includes a breakfast menu?

Yes, Tru by Hilton Jacksonville South Mandarin serves free buffet breakfast each morning from its snack bar.

Will Tru by Hilton Jacksonville South Mandarin allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Tru by Hilton Jacksonville South Mandarin for a fee of USD 80.63 per accommodation, per stay.

Are there connecting rooms at Tru by Hilton Jacksonville South Mandarin?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Tru by Hilton Jacksonville South Mandarin?

The closest major airport to Tru by Hilton Jacksonville South Mandarin is Jacksonville, FL (CRG-Jacksonville Executive at Craig), which is 19.8 mi away (24 minutes by car). Another top airport is St. Augustine, FL (UST-Northeast Florida Regional), which is located 28.8 mi away (37-minute drive).

Are there rooms with balconies that I can book at Tru by Hilton Jacksonville South Mandarin?

No, you won't find guestrooms with balconies at Tru by Hilton Jacksonville South Mandarin.

Tru by Hilton Jacksonville South Mandarin Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1004 reviews
Rating 8 - Good. 169 out of 1004 reviews
Rating 6 - Okay. 51 out of 1004 reviews
Rating 4 - Poor. 25 out of 1004 reviews
Rating 2 - Terrible. 29 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good solid breakfast, drinks always available, close to everything
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property, very clean, great staff!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Nyasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay again!!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good as was the hospitality and room
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and the Continental Breakfast actually very good!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and great breakfast and amenities
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was one that we enjoyed and will surely stay again. The breakfast was a little less than I thought but was still a good one place was clean and room was spacious, and clean. Loved the shampoo and conditioner and soap.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and is fairly new...I believe. The rooms are a bit smaller than Tryp by Wyndham, but have a similar decor. Breakfast was good. It's a great place to stay!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was helpful and checked us in quickly. Parking was hard to find because a bunch of the spots were marked off and there was a bunch of construction vehicles, boats, and trailers in the lot. Rooms were and clean and the hotel is in a good area.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

FRANCES

Liked: Cleanliness, staff & service, amenities
Everything was great, from checking in with Kathy, to a clean spacious room and breakfast , this was a great stay !!!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Nancy

Great property!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jaymie

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly staff, breakfast til 10am and 24 hr coffee.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Johanthan

Liked: Cleanliness, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling for business. Clean and comfortable. Staff very helpful.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were very clean. The staff are very kind and considerate. Breakfast was a blessing. Charlie who is charge of breakfast was a pleasure to talk to. He also did a great job keeping all entrees full and hot. This hotel makes you feel safe and like family
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

myrtle

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, clean
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
Great location and hotel. Would stay again
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and a good stay
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only issue I had was its isolated location.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could have more choice.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities
Clean room, attentive staff and convenient location.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, organized & great room for one night? Stayed with our two golden retrievers - front desk was thoughtful to ensure we’re on the first floor and nearby exit door for our pets. Very clean and safe!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Love this place, it’s always a nice experience, staff is super friendly and room is comfy and cozy!
Stayed 1 night in Feb 2026

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