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Tru by Hilton Jacksonville South Mandarin

2.5 star property

Choose dates to view prices

Photo gallery for Tru by Hilton Jacksonville South Mandarin

Exterior
Lobby
Outdoor pool, pool umbrellas, sun loungers
Desk, laptop workspace, blackout drapes, iron/ironing board
Fitness facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Place, Bowlero Mandarin
    ‪17 min walk‬
  • Place, Jacksonville Naval Air Station
    ‪8 min drive‬
  • Place, St. Johns Town Center
    ‪16 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪39 min drive‬

Room options

View all photos for Basic Room, 1 King Bed

In-room business center

Basic Room, 1 King Bed

9.0 out of 10
Wonderful
(71 reviews)
  • 231 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Bathtub

9.8 out of 10
Exceptional
(19 reviews)
  • 255 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 231 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Hearing)

In-room business center

Room, 1 King Bed (Hearing)

9.8 out of 10
Exceptional
(6 reviews)
  • 231 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(95 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Bathtub

9.6 out of 10
Exceptional
(13 reviews)
  • 435 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Hearing)

9.0 out of 10
Wonderful
(16 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

King Room-Hearing Accessible

  • Sleeps 2
  • Free WiFi

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2
  • Free WiFi

King Room With Tub-Mobility Accessible

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Jacksonville

Located within a leisurely stroll of Bowlero Mandarin, Tru by Hilton Jacksonville South Mandarin is within a 10-minute drive of Jacksonville Naval Air Station. This 106-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour gym.

What's nearby

  • Bowlero Mandarin - 17 min walk - 0.9 miles
  • Jacksonville Naval Air Station - 8 min drive - 8.2 miles
  • University of North Florida - 14 min drive - 15.4 miles
  • St. Johns Town Center - 16 min drive - 16.8 miles
  • EverBank Stadium - 24 min drive - 22.5 miles

Getting around

  • Jacksonville Station - 27 min drive
  • Jacksonville International Airport (JAX) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Cooper's Hawk Winery & Restaurant - Jacksonville – Mandarin Landing - ‬8 min walk
  • ‪Whataburger - ‬5 min walk
  • ‪Krispy Kreme - ‬3 min drive
  • ‪Bob Evans - ‬10 min walk

About this property

Tru by Hilton Jacksonville South Mandarin

At Tru by Hilton Jacksonville South Mandarin, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Guests can expect to find free WiFi and LCD TVs with cable channels. Hair dryers, ironing boards, and desks are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

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Embassy Suites by Hilton Jacksonville Baymeadows
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  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
8.4 out of 10, Very Good, 1,419 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (21 inches high)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 80.63 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Frequently asked questions

Are free cancellation options available at Tru by Hilton Jacksonville South Mandarin?

Tru by Hilton Jacksonville South Mandarin offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Tru by Hilton Jacksonville South Mandarin?

As of Jun 3, 2026, prices found for a 1-night stay for 2 adults at Tru by Hilton Jacksonville South Mandarin on Jun 7, 2026 start from $109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Tru by Hilton Jacksonville South Mandarin?

This hotel is located in Jacksonville within a short 15-minute walk of Bowlero Mandarin. You'll also find Mandarin Park and Mandarin Museum within a short drive.

Is parking available on site at Tru by Hilton Jacksonville South Mandarin?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible van parking is also available for guests.

Does Tru by Hilton Jacksonville South Mandarin feature a casino on the premises?

No, Tru by Hilton Jacksonville South Mandarin doesn't have a casino.

Will I find an indoor pool at Tru by Hilton Jacksonville South Mandarin?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Tru by Hilton Jacksonville South Mandarin good for couples?

Couples staying at this hotel will appreciate amenities like an outdoor pool plus some guestrooms include a rainfall showerhead and free WiFi.

Are there hot tubs at Tru by Hilton Jacksonville South Mandarin?

No, this hotel doesn't have a spa tub.

Does Tru by Hilton Jacksonville South Mandarin feature a restaurant that includes a breakfast menu?

Yes, Tru by Hilton Jacksonville South Mandarin serves free buffet breakfast each morning from its snack bar.

Will Tru by Hilton Jacksonville South Mandarin allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Tru by Hilton Jacksonville South Mandarin for a fee of USD 80.63 per accommodation, per stay.

Are there connecting rooms at Tru by Hilton Jacksonville South Mandarin?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Tru by Hilton Jacksonville South Mandarin?

The closest major airport to Tru by Hilton Jacksonville South Mandarin is Jacksonville, FL (CRG-Jacksonville Executive at Craig), which is 19.8 mi away (24 minutes by car). Another top airport is St. Augustine, FL (UST-Northeast Florida Regional), which is located 28.8 mi away (37-minute drive).

Are there rooms with balconies that I can book at Tru by Hilton Jacksonville South Mandarin?

No, you won't find guestrooms with balconies at Tru by Hilton Jacksonville South Mandarin.

Tru by Hilton Jacksonville South Mandarin Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1002 reviews
Rating 8 - Good. 175 out of 1002 reviews
Rating 6 - Okay. 52 out of 1002 reviews
Rating 4 - Poor. 33 out of 1002 reviews
Rating 2 - Terrible. 29 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and great breakfast and amenities
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

FRANCES

Liked: Cleanliness, staff & service, amenities
Everything was great, from checking in with Kathy, to a clean spacious room and breakfast , this was a great stay !!!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jaymie

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly staff, breakfast til 10am and 24 hr coffee.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Johanthan

Liked: Cleanliness, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Love this place, it’s always a nice experience, staff is super friendly and room is comfy and cozy!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at this TRU HOTEL is always great! Great staff, always clean and welcoming.. also Dog friendly is perfect!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities
Clean room, attentive staff and convenient location.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities
Great location and hotel. Would stay again
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Matthew

Friendly staff, clean and comfortable room, and good amenities
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and a good stay
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff and hotel
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and comfortable. The breakfast on Saturday and Sunday was very good as well. The front desk staff was very courteous and friendly.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Rodney

Liked: Amenities
Great hotel!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and convenient location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Clean, well appointed, fabulous design, terrific staff
Stayed 1 night in Dec 2025
Verified

8/10 Good

Ro

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast menu good parking safe
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Anniece

Liked: Cleanliness, amenities, property conditions & facilities
Mary & Olivia are amazing.. Breakfast was great. Room Awesome
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

carolyn

Liked: Cleanliness, property conditions & facilities
The mom is simple but comfortable. We enjoy the complimentary breakfast. The front desk staff was very friendly.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kiyosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay was clean and the area was nice
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Brandon Lee

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff was very courteous and the rooms were clean. The mattresses were very poor and no esrly morning breakfast was frustrating for early risers.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities
Clean room, spacious, bathtub, staff are courteous.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff at front desk!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Shania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is always good and fresh.. first time in Jacksonville the area is safe and quiet
Stayed 1 night in Nov 2025

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