2/10 Terrible
Nicole
Viaje familiar con niños
4 jul. 2025
No le gustó: Servicios
I've stayed at multiple CozySuites. I did it because other members of my family were staying there at a discount.
My first room with them was awful, their suites on Mass Ave. They border the Rathskellar beer garden, lots of outdoor shows during the weekend. It's crazy loud. I tried to get my room changed, they only had rooms on the same side (but also didn't know this for some reason? I had to walk to the rooms myself to see where they were).
Another room, the 2nd bathroom smelled like smoke and they didn't do anything about it. The fridge water/ice wasn't working. They fixed it the 4th and last day I was there, the water had been shut off.
Another had a door to the outside, like a motel. I couldn't get back into the parking garage to get to my car without walking to the other side of the building or walking thru the car entry, which had "no pedestrian" signs and I didn't feel comfortable doing that with my stroller.
Dish towels hanging on the oven that were dirty, uncomfortable beds, light switches that don't work, lamps missing light bulbs. One of my stays they texted and asked how my first night was and then didnt respond to any of my texts. A cracked plastic dining chair that was dangerous to sit in.
Last straw was they cancelled my room 10 minutes after check in time the day I was to arrive (I was en route with my two young children) and said they had flagged me as being fraudulent and wouldnt tell me what happened so I could address whatever it was.
Bye Felicia.
Nicole
Se hospedó 3 noches en julio de 2025