No air conditioning in room. Told us to open a window? Very dirty and employees were rude. Employee at front desk ignored me when I told her we didn’t have air conditioning. I asked for a wake up call and never received it. My room service was delivered to the wrong room. I never complain but I paid too much for this room and I am so disappointed. Krista Burton
Location was great. Near restaurants and Costco . However the pool area was disgusting. Water was dirty with terrible film. Trash, masks and broken items on floor from previous night before
I had called to make sure that the restaurant and bar were open. The main restaurant and bar in the open central area were closed and under construction-no access! They were using a little side area (it was probably their breakfast bar area) for the “restaurant and bar”. It was pitiful! My room thermostat didn’t work, so it was blasting warm air all night. I couldn’t sleep. I finally had to open the balcony door to not sweat to death. I had booked a second night, but I cancelled that and got out! Very disappointed!
Many people ignore mask rule. Only one of four elevators functioning. Counted 34 in a pool supposed to b limited to 25. Since mask & pool rules ignored I question whether sanitation rules observed. Really thought Hilton would do it right. We expected much more!
We reserved a room with 2 queen beds to accommodate our family of 4. When we arrived they did t have a room for us. They gave us a king room with a pullout and roll away bed. It wasn’t comfortable and wasn’t what we paid for.
Very disappointing. Our rooms were not ready at 4 pm checkin. We were to have 2 rooms near each other. Instead, we got rooms floors apart. Each desk staff person said another staff member gave them away. No mask enforcement, crowded elevators (because only 1 bank of elevators was working) The worst, was that the pool was supposed to be at limited capacity and it was shoulder to shoulder with people. Someone got sick in the pool, and although it was closed for the evening, it was reopened by morning. Really? you drained that pool and refilled it overnight? Or did they just toss some chemicals in? Disgusting!
Facility is under construction so only 2 elevators worked. Impossible to socially distance when the elevators are always crowded. High occupancy with youth sports teams so the managers reception was wiped out by the kids before we got there. Also, we could not use the pool because of the high numbers of kids. But staff were very helpful and breakfast was efficiently and safely run.
The breakfast "made to order" was great! Comfortable stay. I would stay there again!
Had a Nice room: and comfortable bed . Impressive property. Good breakfast
Convenient location to highway and the northern part of Indianapolis.
The big open center area was really beautiful. We also really appreciated the breakfast.
The property itself is spacious, clean, and overall very welcoming for patrons who are visiting. Unfortunately, the first night we stayed was overrun with a large group of kids playing ding-dong-ditch, prank calling, screaming and yelling until 3am, and kept my family up most of the night. Staff attempted to stop them but the numbers weren't in their favor and those kids parents were assisting. Also, I asked for a refund and was told I would get one but it still hasn't been processed upon typing this. I was told it would be done the day before and then again that it would be done yesterday.
We loved the hotel appearance and atmosphere! The staff were very friendly and the room was very clean! The pool area was nice but could be updated a little bit. There seemed to be a lot of chemicals/cloudiness in the pool but was clean. We will definitely be back!
Employee's were all very nice especially Debbie at check in desk. Breakfast food and evening snacks and drinks were excellent. They removed hot tub and room clocks which is our only complaints.
First off the hotel interior looks NOTHING like the actual hotel. The staff in the front is overwhelmed and rude. What is the deal? Well people rent a room for about $120 and throw their birthday party there. EVERYWHERE. Rooms with at least 10 kids in it. My kids did not even use the pool because there were at any given time 80 kids in there (not exaggerating!) and the pool had a cloudy dirty look. No thanks! The guests of the birthday boy/girl can get drunk on free well liquor and snacks from 4-7.30pm. And oh they did! Great deal for a party! NOT the Hilton experience we are used to. The rooms are gross. Paint coming off the walls and starting at 10am the maids will knock every 10 minutes to get you out of the room.
Nice large rooms. Slow check in, but pleasant stafff.
Nobody got into their rooms on time. Some people waited for hours. Took 3 hours to get fresh towels at crowded pool
Great room and amenities. Staff could improve in the area of professionalism. Older hotel with a few water bugs. I’d ask for upper floors next time.
Embassy Suites Indianapolis North places you within a few miles (5 km) of St. Vincent Indianapolis Hospital and Fanimation Antique Fan Museum. This 221-room, 3.5-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:30 AM. This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 221 air-conditioned accommodations feature sitting areas. 46-inch LED TVs come with cable channels, and guests can stay connected with free wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and coffee makers are other standard amenities.
At Embassy Suites Indianapolis North, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, express check-in, and express check-out.
No air conditioning in room. Told us to open a window? Very dirty and employees were rude. Employee at front desk ignored me when I told her we didn’t have air conditioning. I asked for a wake up call and never received it. My room service was delivered to the wrong room. I never complain but I paid too much for this room and I am so disappointed. Krista Burton
Location was great. Near restaurants and Costco . However the pool area was disgusting. Water was dirty with terrible film. Trash, masks and broken items on floor from previous night before
I had called to make sure that the restaurant and bar were open. The main restaurant and bar in the open central area were closed and under construction-no access! They were using a little side area (it was probably their breakfast bar area) for the “restaurant and bar”. It was pitiful! My room thermostat didn’t work, so it was blasting warm air all night. I couldn’t sleep. I finally had to open the balcony door to not sweat to death. I had booked a second night, but I cancelled that and got out! Very disappointed!
Thank you for taking a moment to share your experience. We sincerely appreciate your feedback and very sorry to hear that you were disappointed with your stay. We will take your comments into consideration as we continually work to improve our guest experience. We hope you consider staying with us in the future.
Many people ignore mask rule. Only one of four elevators functioning. Counted 34 in a pool supposed to b limited to 25. Since mask & pool rules ignored I question whether sanitation rules observed. Really thought Hilton would do it right. We expected much more!
Thank you for taking a moment to rate your experience with us. We sincerely appreciate your feedback. We will take your comments under consideration as we continually improve our guest experience. We hope you will give us another opportunity to provide you with an experience you deserve in the future.
We reserved a room with 2 queen beds to accommodate our family of 4. When we arrived they did t have a room for us. They gave us a king room with a pullout and roll away bed. It wasn’t comfortable and wasn’t what we paid for.
Thank you for taking a moment to share your experience. I am so sorry to hear that we were unable to accommodate to the room type you reserved. We strive to accommodate to each and every guest. However, it is disappointing that we fell short with you. We appreciate your feedback and hope you will consider staying with us in the future.
Very disappointing. Our rooms were not ready at 4 pm checkin. We were to have 2 rooms near each other. Instead, we got rooms floors apart. Each desk staff person said another staff member gave them away. No mask enforcement, crowded elevators (because only 1 bank of elevators was working) The worst, was that the pool was supposed to be at limited capacity and it was shoulder to shoulder with people. Someone got sick in the pool, and although it was closed for the evening, it was reopened by morning. Really? you drained that pool and refilled it overnight? Or did they just toss some chemicals in? Disgusting!
Thank you for taking a moment to review your experience with us. I am so sorry you had such a disappointing experience. We truly appreciate your feedback and will take your comments under consideration as we continue to improve. We hope you consider staying with us again in the future so that we can have the chance to deliver an experience you deserve.
Facility is under construction so only 2 elevators worked. Impossible to socially distance when the elevators are always crowded. High occupancy with youth sports teams so the managers reception was wiped out by the kids before we got there. Also, we could not use the pool because of the high numbers of kids. But staff were very helpful and breakfast was efficiently and safely run.
Thank you for sharing your experience. We appreciate your feedback. I am sorry to hear that having only two elevators was an inconvenience to you. It is also disappointing that you didn't have the opportunity to enjoy our pool. However, it is nice to hear our staff was helpful and you appreciated our breakfast process. We hope to see you in the future.
The breakfast "made to order" was great! Comfortable stay. I would stay there again!
Thank you so much for your feedback. We are so happy to know you enjoyed the awesome "made to order" option for breakfast. We look forward to seeing you again in the future.
Had a Nice room: and comfortable bed . Impressive property. Good breakfast
So great to see and hear that you enjoyed your experience, from breakfast to a good nights sleep and everything in between.
Convenient location to highway and the northern part of Indianapolis.
Thank you for taking a moment to review your experience. It’s great to know that the location of our property was ideal for you. I am sorry the pool area wasn’t cleaned during the time you went to enjoy the pool. Your concerns will be addressed. We hope to see you in the future.