made reservation, go to check in and they have no rooms available. Had to drive around at 1:00am looking for a hotel room. What is the point of making reservations if they are not going to reserve a room. Both Orbitz and the Embassy will not refund my money for not staying there.
It was walking distance to restaurants and Costco... friendly staff
Was not what i’ve come to expect from an Embassy Suites, and not what i expect for the money. It was not clean, shower curtain had obviously not been changed or cleaned in some time, don’t think elevator floors were cleaned the entire time (gross and sticky), pool deck had green mold in numerous places, among other things. I requested an iron. Was told they’d bring one in an hour or so which wasn’t helpful, but it also never came. People were generally nice, but they just aren’t on top of it.
No air conditioning in room. Told us to open a window? Very dirty and employees were rude. Employee at front desk ignored me when I told her we didn’t have air conditioning. I asked for a wake up call and never received it. My room service was delivered to the wrong room. I never complain but I paid too much for this room and I am so disappointed. Krista Burton
Location was great. Near restaurants and Costco . However the pool area was disgusting. Water was dirty with terrible film. Trash, masks and broken items on floor from previous night before
I had called to make sure that the restaurant and bar were open. The main restaurant and bar in the open central area were closed and under construction-no access! They were using a little side area (it was probably their breakfast bar area) for the “restaurant and bar”. It was pitiful! My room thermostat didn’t work, so it was blasting warm air all night. I couldn’t sleep. I finally had to open the balcony door to not sweat to death. I had booked a second night, but I cancelled that and got out! Very disappointed!
Many people ignore mask rule. Only one of four elevators functioning. Counted 34 in a pool supposed to b limited to 25. Since mask & pool rules ignored I question whether sanitation rules observed. Really thought Hilton would do it right. We expected much more!
We reserved a room with 2 queen beds to accommodate our family of 4. When we arrived they did t have a room for us. They gave us a king room with a pullout and roll away bed. It wasn’t comfortable and wasn’t what we paid for.
Very disappointing. Our rooms were not ready at 4 pm checkin. We were to have 2 rooms near each other. Instead, we got rooms floors apart. Each desk staff person said another staff member gave them away. No mask enforcement, crowded elevators (because only 1 bank of elevators was working) The worst, was that the pool was supposed to be at limited capacity and it was shoulder to shoulder with people. Someone got sick in the pool, and although it was closed for the evening, it was reopened by morning. Really? you drained that pool and refilled it overnight? Or did they just toss some chemicals in? Disgusting!
Facility is under construction so only 2 elevators worked. Impossible to socially distance when the elevators are always crowded. High occupancy with youth sports teams so the managers reception was wiped out by the kids before we got there. Also, we could not use the pool because of the high numbers of kids. But staff were very helpful and breakfast was efficiently and safely run.
The breakfast "made to order" was great! Comfortable stay. I would stay there again!
Had a Nice room: and comfortable bed . Impressive property. Good breakfast
Convenient location to highway and the northern part of Indianapolis.
The big open center area was really beautiful. We also really appreciated the breakfast.
The property itself is spacious, clean, and overall very welcoming for patrons who are visiting. Unfortunately, the first night we stayed was overrun with a large group of kids playing ding-dong-ditch, prank calling, screaming and yelling until 3am, and kept my family up most of the night. Staff attempted to stop them but the numbers weren't in their favor and those kids parents were assisting. Also, I asked for a refund and was told I would get one but it still hasn't been processed upon typing this. I was told it would be done the day before and then again that it would be done yesterday.
We loved the hotel appearance and atmosphere! The staff were very friendly and the room was very clean! The pool area was nice but could be updated a little bit. There seemed to be a lot of chemicals/cloudiness in the pool but was clean. We will definitely be back!
Employee's were all very nice especially Debbie at check in desk. Breakfast food and evening snacks and drinks were excellent. They removed hot tub and room clocks which is our only complaints.
Embassy Suites Indianapolis North places you within a few miles (5 km) of St. Vincent Indianapolis Hospital and Fanimation Antique Fan Museum. This 221-room, 3.5-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour gym.
Start your day off right with a free buffet breakfast, served on weekends from 6:00 AM to 9:00 AM. This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
Guests can expect free wired Internet and 46-inch LED TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include sofa beds, sitting areas, and microwaves.
At Embassy Suites Indianapolis North, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, express check-in, and express check-out.
made reservation, go to check in and they have no rooms available. Had to drive around at 1:00am looking for a hotel room. What is the point of making reservations if they are not going to reserve a room. Both Orbitz and the Embassy will not refund my money for not staying there.
It was walking distance to restaurants and Costco... friendly staff
Thomas, Thank you for your 5 out of 5 rating. I am happy that we could meet your expectations during your stay. We hope to see you in the near future.
Thank you for taking the time to complete a review for our hotel. We value our guest's stay experiences and appreciate the opportunity to know how we did. Our team at Embassy Suites by Hilton Indianapolis North is happy we were able to meet your expectations during your visit with us. It is our goal to exceed our guest expectations, and appreciate the opportunity to know when we have been successful. Thank you for your high remarks. It was a sincere pleasure to host you during your visit to Indianapolis. We hope to have the opportunity to host you again when your travels bring you back to the Indianapolis area. Please let me know if I can be of any further assistance
Was not what i’ve come to expect from an Embassy Suites, and not what i expect for the money. It was not clean, shower curtain had obviously not been changed or cleaned in some time, don’t think elevator floors were cleaned the entire time (gross and sticky), pool deck had green mold in numerous places, among other things. I requested an iron. Was told they’d bring one in an hour or so which wasn’t helpful, but it also never came. People were generally nice, but they just aren’t on top of it.
Please accept our sincere apologies that you experience this during your stay. We appreciate your feedback as we continuously make improvements at our property. Thank you for staying with us!
No air conditioning in room. Told us to open a window? Very dirty and employees were rude. Employee at front desk ignored me when I told her we didn’t have air conditioning. I asked for a wake up call and never received it. My room service was delivered to the wrong room. I never complain but I paid too much for this room and I am so disappointed. Krista Burton
Location was great. Near restaurants and Costco . However the pool area was disgusting. Water was dirty with terrible film. Trash, masks and broken items on floor from previous night before
Thank you for taking a moment to review your experience. It’s great to know that the location of our property was ideal for you. I am sorry the pool area wasn’t cleaned during the time you went to enjoy the pool. Your concerns will be addressed. We hope to see you in the future.
I had called to make sure that the restaurant and bar were open. The main restaurant and bar in the open central area were closed and under construction-no access! They were using a little side area (it was probably their breakfast bar area) for the “restaurant and bar”. It was pitiful! My room thermostat didn’t work, so it was blasting warm air all night. I couldn’t sleep. I finally had to open the balcony door to not sweat to death. I had booked a second night, but I cancelled that and got out! Very disappointed!
Thank you for taking a moment to share your experience. We sincerely appreciate your feedback and very sorry to hear that you were disappointed with your stay. We will take your comments into consideration as we continually work to improve our guest experience. We hope you consider staying with us in the future.
Many people ignore mask rule. Only one of four elevators functioning. Counted 34 in a pool supposed to b limited to 25. Since mask & pool rules ignored I question whether sanitation rules observed. Really thought Hilton would do it right. We expected much more!
Thank you for taking a moment to rate your experience with us. We sincerely appreciate your feedback. We will take your comments under consideration as we continually improve our guest experience. We hope you will give us another opportunity to provide you with an experience you deserve in the future.
We reserved a room with 2 queen beds to accommodate our family of 4. When we arrived they did t have a room for us. They gave us a king room with a pullout and roll away bed. It wasn’t comfortable and wasn’t what we paid for.
Thank you for taking a moment to share your experience. I am so sorry to hear that we were unable to accommodate to the room type you reserved. We strive to accommodate to each and every guest. However, it is disappointing that we fell short with you. We appreciate your feedback and hope you will consider staying with us in the future.
Nicole, Thank you for your feedback on this. your feed back is important to us to help better you in the near future! We hope that we can assit you better in the near future with a 5 out of 5 rating. Thank you for choosing Embassy Suites!