No cleaning service (once every 3 days) They overbooked our room the first night. Staff seemed to be constantly missing from front desk
The place was nice. Parking was a little bit of hassle. Had to go inside several times to have someone open the gate because machine kept glitching.
Comfort, cleanliness, safety, amenities, & staff
The phone in the room didn’t work, the tv reception would come and go, the water never got hot, the toilet wouldn’t flush, I could t get the gate to the parking lot to open. When I brought these to the attention of staff most of these were issues they knew about; well Ethan fix them.
Staff was very friendly and helpful. Room was clean with a comfortable bed.
Located in Downtown Indianapolis, Courtyard by Marriott Indianapolis at the Capitol is within a 5-minute walk of Indiana State Capitol and within 15 minutes of other popular attractions like Eiteljorg Museum of American Indians and Western Art. This 124-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
All 124 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are other standard amenities. Housekeeping is available on request.
At Courtyard by Marriott Indianapolis at the Capitol, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 30 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, a meeting room, and a computer station.
No cleaning service (once every 3 days) They overbooked our room the first night. Staff seemed to be constantly missing from front desk
The place was nice. Parking was a little bit of hassle. Had to go inside several times to have someone open the gate because machine kept glitching.
Comfort, cleanliness, safety, amenities, & staff
Thank you for your feedback.
The phone in the room didn’t work, the tv reception would come and go, the water never got hot, the toilet wouldn’t flush, I could t get the gate to the parking lot to open. When I brought these to the attention of staff most of these were issues they knew about; well Ethan fix them.
Thank you for your response. I will share them with the team. As for the technical issues, they are being looked into as the issue runs further than a simple fix.
Staff was very friendly and helpful. Room was clean with a comfortable bed.
Thank you for your feedback
Thank you for the feedback
Thank you
Thank you for the score
We appreciate your feedback, Jason. We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit. We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.