My main issue was getting into the building. First, it was unclear and incomplete instructions. Getting in at midnight I was unable to get a hold of the host (understandable), but a better communication strategy would have been appreciated. The system itself is clunky, and I was unable to lock the door the entirety of my stay. The building is secure so that wasn’t a big deal to me. After getting in, where VRBO had to put me up for the night (and did to their credit), I found the host responsive and the unit lovely.