Paid for a deluxe suite with an ocean view… was given a suite on the second floor with a view of palm fronds obscuring the entire ocean view. Requested a higher floor and was told that they had no other rooms available in the historic building. After living in Hawaii for over 20 years, this turned out to be the worst staycation experience ever. The woman who checked us in, was cold and unwelcoming. Waikiki has certainly lost its previous quality of service, while it has gotten even more expensive. Maybe okay, if you’re a once in a lifetime visitor to Hawaii, but we know better and this is not the way we wanted to spend our staycation. If you’re a local, go somewhere else, if you’re a visitor, good luck. Told us we had to check out at 1pm, even though we had their email that said we could check out at 2pm, because we were Gold Elite level Bonvoy members. But the manager wouldn’t even fulfill the basic benefits of our Bonvoy membership status. Showed him the email and he said he could only do 1pm, and that was after questioning who had sent me the email. Finally, it was the most uncomfortable bed we ever slept in. Both our backs were hurting after this stay.