The actual stay was fine, but I was never refunded the charge for incidentals, as the gentleman at the front desk told me I would. It's been a nightmare to try to actually speak with a person at the property, and once I finally reached someone, I was told they're was no such charge, which is not true. Of course, I didn't save my receipt, so I guess I'm just out of luck. Won't be booking with Holiday Inn again.