4/10 Poor
Terri
Traveled with family
Feb 27, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was nice with kitchenette; however, we were only staying one night before a flight at 6 am the next morning.
The television screen in our room did not have connection - no TV. Front desk said technician was not available and when asked offered no refund.
Then, while trying to sleep because of early flight.... a terrible noise awoke me. It sounded like someone was running a power tool! Unable to sleep, I called front desk at 11:30 pm. This clerk was very kind, said he would walk the hallways and listen. However, at 12:30 am, I heard it again. This time I realized that it was the refrigerator compressor, in the refrigerator in our room!! Solution - I turned off the refrigerator.
I reported it to the front desk in the morning. Again, no offer of compensation.
I don't know if the hotel has repaired the TV Direct TV connection or if they have repaired the refrigerator. If you are staying here, be sure to test/check/listen for everything in room as soon as you arrive.
We did not have the breakfast or use any amenities; it was just to be a good rest before early flight - not.
Terri
Stayed 1 night in Feb 2025