A horrible experience. The four days we stayed were awful. My room wasn't cleaned. I told the person in charge in the morning, and at night we had the unpleasant surprise of arriving at a dirty room with unmade and unclean beds. I'm a tourist; I'm not obligated to speak your language. You provide a service, an experience, which is terrible. The service provided by your front desk staff was great, the guy who greeted us was excellent, the girl on the evening shift was excellent, but your housekeeping manager was awful. Horrible experience. Check rooms 6202, 6204, and 7204. I had three rooms, and the same thing happened in all three. A very bad experience.