super clean rooms, great for this virus spread times, all the rooms have acces to door fresh air instead of being inside a building
The property is not very handicap accessible. I really disliked the huge metal gate that surrounds the “villas”.
Pros: Location of hotel is close to attractions and restaurants. Hotel is clean, beautiful, & has helpful staff. Dislikes: Hotel layout feels like a maze & was confusing/annoying at first to find room In 100 degrees. Then Key card didn’t work. The ac sucks. Took hours to ‘kinda’ cool the room.
Felt like being in a resort ..also clean and quiet
Booked for a room with a king, got two double beds instead. Not what we paid for
This hotel served the Best breakfast I’ve ever had at a hotel! I will definitely stay here again in he future. Highly recommended.
Hotel is renovated and comfortable room but I had to call to have my room cleaned, 1 roll of TP for 2 guests for 2 nights, phone did not work in room, and parking tight due to large buses, boats and moving trucks parked in several spots. Lots of construction going on at the exit which was not mentioned any where when booking. Breakfast was great and overall experience good.
Great place, never stayed at this chain but will from now on. Very nice for price
Very luxurious atmosphere for the price. Would recommend hands down.
It just wasn't as nice as the pictures showed. The pics made it seem as if the place was great but the in reality it was dingy with a weird smell. I was not impressed at all.
Everything was as expected. Comfortable, clean, nice staff, good enough breakfast. Unfortunately our stay was very short and we couldn't enjoy all the amenities at the hotel
Staff were very pleasant, dining room very nice, buffet breakfast was really good. Grounds are clean and attractive.
Great staff. Nice clean rooms. good breakfast. Located perfectly. But need to work on electronics, phones, wifi, and T.V
The hotel was nice, and the staff was friendly. The location is right up the street from a local mall.
The main entrance is little confuse its not easy to find it, besides that, everything was perfect, facilities, room cleaniness and staff so friendly
This motel(not actually a hotel) is trash, the outside of this facility looks inviting and modern but the rooms are unacceptable. The plumbing wasn't working, beds were uncomfortable and rooms were outdated. DO NOT stay here, it is not worth your money.
Overall experience was a good one. This is a quiet place to stay - much better than large building layout for a hotel. Almost like a small apartment. Breakfast is good, free, but not much variation day to day there. Also the further you stay away from the main building the worse your cable TV picture gets. Even maintenance admitted there is nothing they can do.
Staff were not helpful in rebooking the stay to extend another night and did not make it a smooth transition when rebooking the stay. They were helpful in moving the luggage up to the room from the lobby
Bob-O's Family Fun Center is within a 5-minute walk of Holiday Inn El Paso West - Sunland Park, an IHG Hotel while other popular sites like Sunland Park Mall are within a 15-minute stroll. This 3-star hotel has 175 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
The 175 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 42-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and ironing boards. Housekeeping is available on request.
Guests of Holiday Inn El Paso West - Sunland Park, an IHG Hotel have access to an outdoor pool, a fitness center, and a spa tub. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a business center, and free newspapers.
super clean rooms, great for this virus spread times, all the rooms have acces to door fresh air instead of being inside a building
The property is not very handicap accessible. I really disliked the huge metal gate that surrounds the “villas”.
Pros: Location of hotel is close to attractions and restaurants. Hotel is clean, beautiful, & has helpful staff. Dislikes: Hotel layout feels like a maze & was confusing/annoying at first to find room In 100 degrees. Then Key card didn’t work. The ac sucks. Took hours to ‘kinda’ cool the room.
Dear Ally, Thank you for taking the time to share your concerns regarding your recent stay at the Holiday Inn El Paso West . I understand that there are many travel options when visiting this city and I sincerely appreciate you for allowing us to host you. I am very disappointed to hear that your visit did not meet your expectations. Please accept my apologies for any inconveniences that you encountered. It is my sincere hope that you will give us another opportunity to exceed your expectations on a future visit. Warm Regards, Melissa N. Cruz Front Office Manager
Felt like being in a resort ..also clean and quiet
Dear Anonymous, Thank you so much for your wonderful words of praise based on your recent stay with us! We are so happy to see that you thoroughly enjoyed your time here and look forward to welcoming you back soon. Warmest Regards, Melissa Cruz Front Office Manager
Booked for a room with a king, got two double beds instead. Not what we paid for
Dear Anonymous we are sorry you didn't get what you reserved. We will work with the staff to make sure we accommodate all our guests needs. Next time you are in town please stay with us and see what differences we have made.
This hotel served the Best breakfast I’ve ever had at a hotel! I will definitely stay here again in he future. Highly recommended.
That’s awesome to hear!!! Hopefully we see you in the near future!
Hotel is renovated and comfortable room but I had to call to have my room cleaned, 1 roll of TP for 2 guests for 2 nights, phone did not work in room, and parking tight due to large buses, boats and moving trucks parked in several spots. Lots of construction going on at the exit which was not mentioned any where when booking. Breakfast was great and overall experience good.
Thank you for your feedback and suggestions.
Great place, never stayed at this chain but will from now on. Very nice for price
Thank you so much for the great feedback! We hope to see you soon!
Hi Anonymous, As a loyal guest, your thoughts matter to us! At the Holiday Inn El Paso West Sunland Park we aim to provide all of our guests with a wonderful lasting impression of the brand and I'm sorry that we missed the mark in ensuring a seamless experience with your stay. We strive to offer quality service and we are committed to your ease. I can certainly understand your frustrations and I have shared your feedback with our housekeeping team. We appreciate you sharing your experience and trust that they will take appropriate steps to address this the soonest. Thank you again for your unwavering loyalty and we hope to hosting you again in the future whenever your travels bring you to Texas! All the Best, Melissa Cruz Assistant General Manager