Lay out of the units
The staff were professional and courteous. I will return in the future.
Overall the property was good and I would stay there again. The issues that made the overall rating "good" are we had issues with our key cards and the ice machine by our room not working. The room, beds and A/C were great. Friendly and professional staff; overall quietness in the building we stayed and the well lit parking areas were also pluses and reasons to stay there again.
Nice property, easy on/off freeway. Be away there is no elevator. Only disappointment was there were no cups in the room for water, and one caffeinated coffee pod for two people staying in the room. I’m sure they would have provided that had we asked, but honestly we were just too tired when we arrived after a long day’s drive. However, all in all we were pleased with the stay and would not hesitate to stay there again.
super clean rooms, great for this virus spread times, all the rooms have acces to door fresh air instead of being inside a building
The property is not very handicap accessible. I really disliked the huge metal gate that surrounds the “villas”.
Pros: Location of hotel is close to attractions and restaurants. Hotel is clean, beautiful, & has helpful staff. Dislikes: Hotel layout feels like a maze & was confusing/annoying at first to find room In 100 degrees. Then Key card didn’t work. The ac sucks. Took hours to ‘kinda’ cool the room.
Felt like being in a resort ..also clean and quiet
Booked for a room with a king, got two double beds instead. Not what we paid for
This hotel served the Best breakfast I’ve ever had at a hotel! I will definitely stay here again in he future. Highly recommended.
Hotel is renovated and comfortable room but I had to call to have my room cleaned, 1 roll of TP for 2 guests for 2 nights, phone did not work in room, and parking tight due to large buses, boats and moving trucks parked in several spots. Lots of construction going on at the exit which was not mentioned any where when booking. Breakfast was great and overall experience good.
Great place, never stayed at this chain but will from now on. Very nice for price
Very luxurious atmosphere for the price. Would recommend hands down.
It just wasn't as nice as the pictures showed. The pics made it seem as if the place was great but the in reality it was dingy with a weird smell. I was not impressed at all.
Everything was as expected. Comfortable, clean, nice staff, good enough breakfast. Unfortunately our stay was very short and we couldn't enjoy all the amenities at the hotel
Staff were very pleasant, dining room very nice, buffet breakfast was really good. Grounds are clean and attractive.
Great staff. Nice clean rooms. good breakfast. Located perfectly. But need to work on electronics, phones, wifi, and T.V
Bob-O's Family Fun Center is within a 5-minute walk of Holiday Inn El Paso West - Sunland Park, an IHG Hotel while other popular sites like Sunland Park Mall are within a 15-minute stroll. This 3-star hotel has 175 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Guests can expect free WiFi and 42-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available on request.
Guests of Holiday Inn El Paso West - Sunland Park, an IHG Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, a business center, and free newspapers.
Lay out of the units
The staff were professional and courteous. I will return in the future.
Overall the property was good and I would stay there again. The issues that made the overall rating "good" are we had issues with our key cards and the ice machine by our room not working. The room, beds and A/C were great. Friendly and professional staff; overall quietness in the building we stayed and the well lit parking areas were also pluses and reasons to stay there again.
Nice property, easy on/off freeway. Be away there is no elevator. Only disappointment was there were no cups in the room for water, and one caffeinated coffee pod for two people staying in the room. I’m sure they would have provided that had we asked, but honestly we were just too tired when we arrived after a long day’s drive. However, all in all we were pleased with the stay and would not hesitate to stay there again.
super clean rooms, great for this virus spread times, all the rooms have acces to door fresh air instead of being inside a building
The property is not very handicap accessible. I really disliked the huge metal gate that surrounds the “villas”.
Pros: Location of hotel is close to attractions and restaurants. Hotel is clean, beautiful, & has helpful staff. Dislikes: Hotel layout feels like a maze & was confusing/annoying at first to find room In 100 degrees. Then Key card didn’t work. The ac sucks. Took hours to ‘kinda’ cool the room.
Dear Ally, Thank you for taking the time to share your concerns regarding your recent stay at the Holiday Inn El Paso West . I understand that there are many travel options when visiting this city and I sincerely appreciate you for allowing us to host you. I am very disappointed to hear that your visit did not meet your expectations. Please accept my apologies for any inconveniences that you encountered. It is my sincere hope that you will give us another opportunity to exceed your expectations on a future visit. Warm Regards, Melissa N. Cruz Front Office Manager
Hi Anonymous, As a loyal guest, your thoughts matter to us! At the Holiday Inn El Paso West Sunland Park we aim to provide all of our guests with a wonderful lasting impression of the brand and I'm sorry that we missed the mark in ensuring a seamless experience with your stay. We strive to offer quality service and we are committed to your ease. I can certainly understand your frustrations and I have shared your feedback with our housekeeping team. We appreciate you sharing your experience and trust that they will take appropriate steps to address this the soonest. Thank you again for your unwavering loyalty and we hope to hosting you again in the future whenever your travels bring you to Texas! All the Best, Melissa Cruz Assistant General Manager