Nice staff, clean
Splendid place with bundles of charm. The staff was perfect and friendly: I was greeted by a delightful valet with a glass of champagne :). The bar is especially beautiful. I highly recommend, best place to stay in El Paso bar none.
Location, condition, cleanliness, design, space and food all excellent
The uniforms the valets wear are outstanding and they are so friendly and nice. The bar downstairs as well as the rooftop bar are a great place to hang out even if you don't drink. Beautiful place in a beautiful setting. Would definitely stay again.
Inconvenient and expensive parking compared to neighboring parking. Service was slow or non existent for cleaning room and changing linen. Building is well located near activities.
I spent seven nights in the hotel and they only cleaned my room twice. They never told me that when checking in. Otherwise, very nice hotel.
Staff was incredibly friendly. Hotel was beautiful and immaculate. Asked for a room with a view and they quickly responded that they would arrange that for me. Overall a freat experience.
security knocked each door until someone opened to check how many people were inside each room, this happened around 3am each night
Great location, attentive staff, lovely old lobby and bar. Rooms are large and clean - but they need painting. Really nice old furniture that I'd keep as it is in great shape and in keeping with the feel of the lobby. Maybe wallpaper the bathrooms. New owner that may renovate...
The hotel is beautiful. It is walking distance to theater, museums, the plaza, the clubs we wanted to attend, El Paso history and architecture and some good Mexican cuisine. The building is absolutely beautiful! We look forward to exploring it further when we return for a longer stay. Did not get a chance to dine in the hotel this trip.
Convenient location. Updates ongoing. Need info in room re: hotel services.
Parking garage very easy access and elevator to room. Worked perfect for fine restaurant and theater. Very relaxing an no hassle. Easy access to I-10 entry and exit.
It was just bad. The staff was rude and the room smelled.
Stayed 5 days it's accomading. It just needs to rip out the carpet and gym need some love the machines sweak.
This is a grand old hotel working at coming back. It's not a luxury hotel but the room was pleasant and the staff (mostly quite young) friendly and eager to help. The common areas retained much of the original decor and feel and the glass dome in the bar/restaurant is absolutely fabulous. Like a number of places I have stayed, the wifi was weak at peak usage hours. Parking in the basement was easy and convenient. My sister and I enjoyed our stay there very much.
When I first got in to the area, I couldn't get to the parking because of construction barrels. I called and asked about parking and was told that they didn't know, good luck. Later I found out their parking garage was open but someone had blocked the entrance driveway with barrels. Shouldn't they have known whether their parking was open or not. It took an hour of driving in circles downtown before I got in. Strike 1 but not the end of the world. Check in, found out parking was $6 per day for guest. Strike 2, annoying, but not the end of the world. Got into our room and not even close to the pictures. I was told it was an Executive Suite but it looked like a room at a Motel 6 with a view. Strike 3 but it's late so whatever. I get the kids to bed (it's late). I shower and get ready for bed (bathroom had hair from previous guests in the shower, around the sink, and the toilet (gross). Also, I then find out the sink won't stop running and making that water/drain noise (loud). Strike 4, 5. Kids are in bed, tired, need some air conditioning but guess what, no AC. It blew air but it felt like outside hot air (and no the heat wasn't on). Went to bed roasting. Called in the morning about the AC and the sink, and was rudely told by the front desk "well why didn't you call last night if it was such an issue". I responded that the kids were in bed and I didn't want to wake them. I was told it would be fixed later in the day. It was but the sink wasn't. Bad sleep, service, parking.
Staff was cordial, not able to recommend good restaurants at our Sunday afternoon check-in. Room was very hot, never cooled off. Bathroom sink hot water very difficult to turn off/on. Keys to door proved difficult. Called room service, the night before, to order breakfast delivered at 6 am. Called front desk at 6:30 am to ask about room service and was told it doesn't open till 7 am. Why couldn't too service tell us that the night before? Called at 7:30 to check on breakfast; night staff had not turned in our phone order. Ugh. We were very disappointed in a hotel on the Natl. Historic Register being far below satisfactory.
There are different places you can just walk to nearby. It has a great bar and restaurant area. Very easy to get too
Located in Downtown El Paso, Hotel Paso Del Norte, Autograph Collection is next to Plaza Theater and El Paso Symphony Orchestra. This 3.5-star hotel has 351 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.
Enjoy dining at one of 2 onsite restaurants including Sabor, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning off right with local cuisine breakfast served for a fee.
37-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free newspapers are also available. Housekeeping is available on request.
At Hotel Paso Del Norte, Autograph Collection, guests enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Parking is USD 22.00 per night (USD 27.00 per night for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and a business center.
Nice staff, clean
Splendid place with bundles of charm. The staff was perfect and friendly: I was greeted by a delightful valet with a glass of champagne :). The bar is especially beautiful. I highly recommend, best place to stay in El Paso bar none.
Location, condition, cleanliness, design, space and food all excellent
We are happy to hear you enjoyed your stay with us! Have a happy new year!
The uniforms the valets wear are outstanding and they are so friendly and nice. The bar downstairs as well as the rooftop bar are a great place to hang out even if you don't drink. Beautiful place in a beautiful setting. Would definitely stay again.
Thank you so much for your feedback! We are happy you had a pleasant stay with us! We hope to see you again soon :)
Inconvenient and expensive parking compared to neighboring parking. Service was slow or non existent for cleaning room and changing linen. Building is well located near activities.
Thank you for your feedback, we appreciate it! I apologize your stay didn't go as planned in terms of our parking. Housekeeping services the room every 4 days for our guests staying longer than 2 nights. This will be passed on to management to further improve our hotel!
I spent seven nights in the hotel and they only cleaned my room twice. They never told me that when checking in. Otherwise, very nice hotel.
Sorry your stay was not ideal. As we continue to make edits to our housekeeping policy we will work on keeping the guest informed. Thank you for this feedback!
Staff was incredibly friendly. Hotel was beautiful and immaculate. Asked for a room with a view and they quickly responded that they would arrange that for me. Overall a freat experience.
Monica we are so happy to hear that you enjoyed your stay. Thank you again for letting us make this happen and we look forward to seeing you in the future.
security knocked each door until someone opened to check how many people were inside each room, this happened around 3am each night
Thank you for your feedback, Jackie! We enjoy treating our guests with a glass of champagne as a thank you for staying with us! We hope to see you again soon :)