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Holiday Inn Express Hotel & Suites El Paso I-10 East

2.5 out of 5.0

Holiday Inn Express Hotel & Suites El Paso I-10 East

2.5 out of 5.0

Recent guest reviews

The front desk agent Michael was friendly and greeted us with a smile each and every time. He even suggested popcorn which they serve on a certain day and it was some really good popcorn. Location is near some great restaurants and a movie theater. The only downside of my trip was that I left my i-pod in the room and the hotel was unable to recover it. I won't place blame on any one but myself. It;s just unfortunate that this type of people are out there.

Convenient location, close to many restaurants, shopping centers, and interstate. Room key card would not work upon checkin so I had to go back downstairs and have the card reactivated (hauling all my things, of course). Room was hot when we finally got the door open. The front desk clerk said that was normal?? I checked the thermostat and someone had set it to heat in JULY!!! The a/c never worked in the bathroom so it was always warm in there. Fairly quiet although I did hear some guests in the hall. Seems like everyone was put on the 4th floor?? Not sure why? 2nd day, my card didn't work AGAIN so had to get it reactivated again. Front desk clerk acted like I was an idiot and didn't know how to use a key card. She finally reactivated it but acted like I was lying. Hotel was clean except for a hair in the shower. Bed was comfortable. Even though it's in a busy area, I really didn't hear traffic outside. One elevator wasn't working and the other one was very very slow. Internet service was fairly slow also.

This is a new property located off the frontage road of I-10 in a good location with plenty of shopping and food options. We were in town visiting family in nearby Clint and this hotel was a short 15 minute drive to their house. The lobby was clean and the front desk staff were friendly. The hotel has an indoor pool and small gym; didn't use either but both looked clean and well kept. Our room was a standard king; room was immaculate, bed was super comfortable and I liked the use of the Keruig, microwave and mini fridge. I loved the walk-in shower in the bathroom; this was the first hotel I've stayed in with a walk-in shower and I must admit, I was impressed. The only negative is that the bathroom did not have a fan; I like the use of an overhead fan to eliminate the moisture from the bathroom after showering. Despite the absence of the bathroom fan, I loved this hotel and will be staying here again when we return.

Unbelievable and I cant find 1 bad thing to say about our stay here. The place was spotless, service friendly and helpful, convieniant location, all the comforts of home - if not more. I have never had a more pleasant experience in a hotel. The furnishing in our room made me want to go home and redecorate my bed & bath. Tasteful and modern décor that was comfortable and clean. Kcup coffee in the room, microwave, refridge and large flat screen TV. The indoor pool and hot tub was refreshing - it was 103 outside and I was glad they had these inside. The complimentary breakfast was the best ever and again spotless. I will return to this hotel on our next trip to El Paso and I will recomend it.

People from Chihuahua, a couple of times a year take a weekend outside the city. May include a nearby city or the Sierra or camping. But if you wan to include shopping, swimming, and rest, think in this Hotel at El Paso. The reason with more weight to choose it: Indoor Pool.

This is a typical Holiday Inn Express. Clean rooms and a good breakfast. Polite staff. We booked what we thought was a room with a couch judging from the picture used on Expedia. When we checked in the room at our agreed on price was not a room with a couch. That would be extra. The old bait and switch. But we were able to convince the manager by phone to give us the room advertised and he did. He said Expedia was at fault for showing the room with a couch. Who knows. We got our room in the end. It was newly refurbished and very nice. A suite.

The staff was nice. I had a question about ordering food and the young mad working the front desk helped me by answering all the questions I had. He was learning about workign the front desk from another girl and both of them were nice. The room was clean and our bed was so cozy. For being busy that night it was honestly so quiet. And it was nice being so east on the interstate because we were able to get out of El pase quickly and head home.

I stayed in one of the suites at this hotel and it was very posh. I didn't expect the level of service, accommodations, and quality food I would get. I must say the price kinda shocked me until I actually stepped through those doors. The decor was awesome. My room was perfect. I felt really at home. Juleen Speaks at the front desk took the best care of me. She was very quick and efficient. She also was wearing broadest smile. That's always a plus. She deserves a raise

The beds in this hotel were great, not too hard and not too soft. Everything was good, standard HI Express quality. The hotel is close to shopping and restaurants. My only complaint was the side door key card only worked some of the times, had to walk around to the front doors 3 times. I told the front desk and he said he knows and that one can be tricky and you have to re-swipe, I told him I re-swiped about 20 times. Wish the room had a microwave and mini fridge, but the mini kuerig was nice.

Very well kept and the staff was very friendly. The AC in the room was a little noisy and there was some traffic noise from the interstate, but we still slept well. Breakfast was a little hectic because a girl's softball team hit the breakfast bar at once. The lady doing breakfast did a good job keeping up with the large crowd.

11825 Gateway Blvd W El Paso TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express Hotel & Suites El Paso I-10 East places you within a 15-minute drive of popular attractions such as El Paso Zoo and Chamizal National Memorial. This hotel has 90 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free continental breakfast is offered each morning.


Rooms

A flat-screen TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

At Holiday Inn Express Hotel & Suites El Paso I-10 East, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. A multilingual staff is on hand to help secure valuables, and offer sightseeing advice. Additional amenities include a meeting room, a business center, and free newspapers.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

King 1 | Sleeps 2

Executive Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 5

Standard Room

King 1 | Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

68.0% of guests recommend this hotel

Total of 89 reviews

Holiday Inn Express Hotel & Suites El Paso I-10 East

11825 Gateway Blvd W, El Paso, TX 79936
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.