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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property
Mountain hotel with free parking connected to the convention center in Cranbrook

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Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Breakfast served
Fitness facility
Indoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪1 min drive‬
  • Place, Cranbrook Golf and Country Club
    ‪2 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(59 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Premier Room, 1 Queen Bed

7.8 out of 10
Good
(60 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds (Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Cranbrook

Tamarack Centre is a short stroll from Heritage Inn Hotel & Convention Centre Cranbrook, and other popular attractions like Cranbrook History Centre are within a mile (2 km). This 100-room hotel welcomes guests with a restaurant and conveniences like an indoor pool and free in-room WiFi. It's connected to the convention center in central Cranbrook and also close to Cranbrook Golf and Country Club and Wildstone Golf Course.

What's nearby

  • Tamarack Centre - 10 min walk - 0.6 miles
  • Cranbrook Mall - 10 min walk - 0.6 miles
  • Regional District of East Kootenay - 16 min walk - 0.9 miles
  • Cranbrook History Centre - 1 min drive - 0.8 miles
  • Cranbrook Golf and Country Club - 2 min drive - 1.1 miles

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪Tim Hortons - ‬11 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪Arby's - ‬12 min walk
  • ‪MR MIKES SteakhouseCasual - ‬5 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Mountain hotel with free parking connected to the convention center in Cranbrook
At Heritage Inn Hotel & Convention Centre Cranbrook, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a hot tub, a conference center, and coffee/tea in a common area.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from February 16 2026 to February 16 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 20 per pet, per night
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 250 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 10 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Frequently asked questions

Are free cancellation options available at Heritage Inn Hotel & Convention Centre Cranbrook?

Heritage Inn Hotel & Convention Centre Cranbrook offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What's there to see within easy reach of Heritage Inn Hotel & Convention Centre Cranbrook?

This hotel is located in Cranbrook, a short 18-minute walk from Cranbrook History Centre and also 9 minutes on foot from Cranbrook Mall. You'll also find Tamarack Centre and Landmark Cinemas Cranbrook less than a mile away.

Is parking available on site at Heritage Inn Hotel & Convention Centre Cranbrook?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a casino at the property?

No, Heritage Inn Hotel & Convention Centre Cranbrook doesn't have a casino.

Will I find an indoor pool at Heritage Inn Hotel & Convention Centre Cranbrook?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7 AM and 10 PM.

Is Heritage Inn Hotel & Convention Centre Cranbrook good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Heritage Inn Hotel & Convention Centre Cranbrook?

Yes, guests can enjoy a spa tub at this hotel.

Does Heritage Inn Hotel & Convention Centre Cranbrook feature a restaurant that includes a breakfast menu?

Yes, Heritage Inn Hotel & Convention Centre Cranbrook serves buffet breakfast for a surcharge each morning at Skylight Cafe. Please note that the dining venue will be closed between February 16 2026 and February 16 2026 (subject to change).

Will Heritage Inn Hotel & Convention Centre Cranbrook allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Heritage Inn Hotel & Convention Centre Cranbrook for a fee of CAD 20 per pet, per night.

Are there connecting rooms at Heritage Inn Hotel & Convention Centre Cranbrook?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Heritage Inn Hotel & Convention Centre Cranbrook?

The closest major airport to Heritage Inn Hotel & Convention Centre Cranbrook is Cranbrook, BC (YXC-Canadian Rockies Intl.), which is 8.5 mi away (18 minutes by car).

Are there rooms with balconies that I can book at Heritage Inn Hotel & Convention Centre Cranbrook?

No, there aren't any guestrooms with balconies at Heritage Inn Hotel & Convention Centre Cranbrook.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a wedding venue on site?

There are wedding services available at Heritage Inn Hotel & Convention Centre Cranbrook if that's in your vacation plans.

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 329 out of 1002 reviews
Rating 8 - Good. 359 out of 1002 reviews
Rating 6 - Okay. 191 out of 1002 reviews
Rating 4 - Poor. 78 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
We were in town for a conference that was held at the Heritage Inn. The staff was fantastic, the breakfast was very good and the rooms were large and clean.
Stayed 2 nights in Nov 2025

6/10 Okay

Richard

Liked: Staff & service
Typical hotel. Generally ok. Pool was closed, but hot tub was open.
Stayed 1 night in Nov 2025

8/10 Good

Daniel, Nelson

Business traveler, Traveled with partner
Liked: Cleanliness
The staff gets a 5 star rating. They were all so nice, especially the young lady at the front desk. I took a star off because of the restaurant. The waitress was very nice but the food wasn't great. Maybe it was a bad day.
Stayed 1 night in Oct 2025

10/10 Excellent

Samantha

Stayed 2 nights in Oct 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2025

4/10 Poor

Peter, Prince George

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is filthy: outside and inside Out of order signs on bathrooms, ice maker….and they’re laminated so they’ve been in use for a while Beds were comfy but with hotel on the hwy, it’s constant noise Water pressure is weak and bathroom faucets need an BIG upgrade
Stayed 2 nights in Oct 2025

4/10 Poor

Norman E

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Worst check in experience in 3 weeks on the road. Terrible integration with hotels.com . Very old hotel , hall carpet is coming up and wrinkled causing trip hazards. The pool area was locked up with a different key than guests have . Over all a poor showing
Stayed 1 night in Oct 2025

6/10 Okay

Sandra

Liked: Staff & service
Disliked: Property conditions & facilities
The property is old and looks and feels it it. But you get what you pay for. There was a chair so threadbare in my room that it gave me the creeps wondering how long it had been there. I won't be returning.
Stayed 5 nights in Oct 2025

10/10 Excellent

Nica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. The staff were wonderful and very accommodating.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
We had a large room with 2 beds and two bathroom sinks. On weekdays we could choose breakfast from a menu and have it served. Weekends had hot continental breakfast.
Stayed 3 nights in Oct 2025

6/10 Okay

Anjan

Stayed 2 nights in Oct 2025

8/10 Good

Manuel

Stayed 1 night in Oct 2025

6/10 Okay

Manuel

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Dorey

Liked: Staff & service

Quick stop!

We stayed for one night when passing through town. Price was right, breakfast was included and there was a pool and hot tub. Dog friendly and only charged us $20 to add the pup. Room wasn't dirty, but the building is old, overall great value.
Stayed 1 night in Oct 2025

6/10 Okay

Chantelle

Stayed 2 nights in Oct 2025

2/10 Terrible

Nathan

Disliked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Stairs were not clean. Very quiet on non-street side of building (no idea about street side). Heat was quite responsive.
Stayed 1 night in Oct 2025

4/10 Poor

Sai Niranjan

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
They never upgraded their interiors. They are stinky, dirty and we paid $150 for 1 night. We regret our choice.
Stayed 1 night in Oct 2025

4/10 Poor

Angela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you need a budget hotel, this will do. But be warned, it has not be updated since probably 1982. Carpets are stained and need to be stretched, breakfast is cold, beds probably the same beds since 1982 as well. Staff is not friendly. Towels were stained.
Stayed 2 nights in Oct 2025

4/10 Poor

Cameron

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was extremely poor quality for the price point, will never stay here again. continental breakfast was great tho.
Stayed 2 nights in Oct 2025

10/10 Excellent

LAURENTIU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room; great breakfast; very nice pool!
Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Stayed 1 night in Oct 2025

2/10 Terrible

Vladimir, Elkford

I booked this hotel for my 87 year old dad as he had a hospital appointment for an MRI in Cranbrook and he did not want to drive home in the dark. He had the MRI 3 hours earlier than it was scheduled so he went back to the hotel and said that he did not need the room because he could still drive home in the daylight. There were 3 people lined up behind him looking for a room but the hotel still charged him the full price. This was always out go to hotel in Cranbrook but not any more. Both I and my dad were quit upset and will never go back there and will make sure to let all out friends that frequently stay there to stay away. Not good for a business.
Stayed 1 night in Oct 2025

8/10 Good

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Older hotel. Decently maintained. Friendly and helpful staff
Stayed 1 night in Oct 2025

8/10 Good

Ken, Kamloops

Traveled with family and small children
Liked: Staff & service, amenities
Great location great breakfast
Stayed 1 night in Sep 2025