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The Westin Cozumel

Property class: 4.5

Choose dates to view prices

Photo gallery for The Westin Cozumel

A pool area with a view of the beach and ocean, wooden deck, and lounge chairs.
A beach with sun loungers, palm trees, and a thatched-roof hut.
A circular hot tub with wooden accents, white chairs, and decorative items on a balcony with a view of the ocean.
A large hotel with multiple floors, a pool area, and a beachside location.
A modern lobby with a reflective pool, seating areas, and large windows offering views of the ocean.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
  • Place, Playa San Juan
    ‪3 min drive‬
  • Place, Chankanaab National Park
    ‪17 min drive‬
  • Place, Chankanaab Beach Adventure Park
    ‪18 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪8 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Balcony

A hotel room with a large bed, a desk, a TV, and a balcony with a view of the ocean.

Classic Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(42 reviews)
  • Ocean view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Classic Room, 2 Queen Beds, Balcony

A hotel room with two beds, a ceiling fan, a balcony with a table and chairs, and a view of the ocean.

Classic Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(39 reviews)
  • Ocean view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Classic Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk with a chair, a table with chairs, a ceiling fan, and a large window with a view of the ocean.

Classic Room, 1 King Bed, Ocean View

8.2 out of 10
Very good
(34 reviews)
  • Ocean view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed, Ocean View

A hotel room with a large bed, a ceiling fan, a desk, a chair, a small table, and a view of the ocean.

Junior Suite, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(7 reviews)
  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 2 Queen Beds, Ocean View

A hotel room with a bed, a desk, a sofa, and a dining area. There is a view of the sea through the glass doors.

Junior Suite, 2 Queen Beds, Ocean View

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Junior Suite, 1 Bedroom, Ocean View

A modern living room with a sofa, coffee table, and dining area.

Junior Suite, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom, Ocean View

A modern hotel room with a large bed, a sofa with floral cushions, a wooden coffee table, and a view of the ocean.

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Presidential Suite, 1 Bedroom, Ocean View

A modern living room with a sofa, coffee table, and dining area.

Presidential Suite, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1313 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed, Oceanfront

A bedroom with a large bed, a wooden dresser, a TV, and a view of the beach.

Studio Suite, 1 King Bed, Oceanfront

  • Ocean view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed, Oceanfront

A modern room with a wooden desk, a view of a pool, and a glass door leading to an outdoor area with chairs.

Studio Suite, 1 King Bed, Oceanfront

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Cozumel

Located in Zona Hotelera Norte, The Westin Cozumel is within a 10-minute drive of popular attractions such as Benito Juarez Park and San Miguel Church. This 152-room, 4.5-star resort has 2 restaurants, a full-service spa, and an outdoor pool.
View more Resorts in CozumelOpens in a new window

What's nearby

  • Playa San Juan - 3 min drive - 1.6 miles
  • San Miguel Church - 7 min drive - 4.0 miles
  • Chankanaab National Park - 17 min drive - 10.4 miles
  • Chankanaab Beach Adventure Park - 18 min drive - 10.6 miles
  • Punta Sur Ecological Park - 45 min drive - 25.4 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Guido's - ‬6 min drive
  • ‪Bucano's Beach Club - ‬7 min walk
  • ‪El Cozumeleño Beach Resort - ‬6 min walk
  • ‪Hemingway Lounge Rest. & Bar - ‬5 min drive
  • ‪Marimex - ‬8 min drive

About this property

The Westin Cozumel

Guests of The Westin Cozumel enjoy a full-service spa, an outdoor pool, and a 24-hour gym. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes. Other amenities at this beach resort include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect to find free WiFi and wired Internet, along with 43-inch LED TVs. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, free newspapers, and ceiling fans are also available. Housekeeping is available on request.
Recreational amenities at the resort include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.

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Zona Hotelera Norte
  • Pool
  • All inclusive
  • Spa
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8.6 out of 10, Excellent, 1,015 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 31 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cuzamil
  • El Cielo
  • Las Gaviotas
  • Snack

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 on-site accessible parking spaces
  • Accessible bathtub
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways (43 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LED TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from September 1 2026 to November 15 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Lobby

Guests will have access to the following alternate facilities during the renovation:

  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation, per night
  • Dogs and cats only
  • 2 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls and litter boxes are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 4 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 31 per person
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.
Property Registration Number 001-007-000565/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

Frequently asked questions

Is a free cancellation option available at The Westin Cozumel?

The Westin Cozumel provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at The Westin Cozumel?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at The Westin Cozumel on Oct 29, 2026 start from $185, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to The Westin Cozumel?

This resort is situated in Zona Hotelera Norte, close to Cozumel Maritime Terminal, Cozumel Museum, and Isla de Pasion. You'll also find Central Plaza and Museo de la Isla de Cozumel within a short drive.

Will I be able to park at The Westin Cozumel?

Yes, self parking is offered for free at the resort. Wheelchair-accessible van parking is also available for guests.

Is there a spa at The Westin Cozumel?

Zazil is the resort's spa and services include body wraps, facials, mani/pedis, and massages.

Are there luxury amenities available at The Westin Cozumel?

Yes, guests can indulge in luxuries such as an outdoor pool, an al fresco restaurant, and a poolside bar at this resort.

Does The Westin Cozumel include a casino?

No, The Westin Cozumel doesn't have a casino.

Is there an indoor pool at The Westin Cozumel?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at The Westin Cozumel?

This beachfront resort offers plenty of amenities for couples including an al fresco restaurant, an outdoor pool, and a poolside bar.

Does The Westin Cozumel have a hot tub?

No, but this resort does have a steam room.

Does The Westin Cozumel have a restaurant that serves breakfast?

Yes, The Westin Cozumel has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will The Westin Cozumel allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Westin Cozumel for a fee of USD 50 per accommodation, per night. The property also provides food and water bowls and litter boxes.

Does The Westin Cozumel have connecting rooms available?

No, there aren't connecting guestrooms at this resort.

How close is the airport from The Westin Cozumel?

The closest major airport to The Westin Cozumel is Cozumel Intl. Airport (CZM), which is 3.8 mi away (10 minutes by car).

Can I book a room with a balcony at The Westin Cozumel?

Yes, some guestrooms at this resort offer either a balcony and a deck/patio where guests can enjoy ocean views.

Does The Westin Cozumel have a wedding venue on site?

Take advantage of the wedding venue at The Westin Cozumel if you plan to say "I do" during your trip.

The Westin Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1000 reviews
Rating 8 - Good. 204 out of 1000 reviews
Rating 6 - Okay. 107 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent as expected from Westin, but the real reason we stayed there is the snorkeling there is fantastic!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean friendly property in good location.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. We had a problem with the sliding glass door and the staff upgraded our room. The staff makes the stay worthwhile.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Overall, It was Ok for family trip
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, room, and staff were wonderful. Food, especially lunch & dinner, was terrible.
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Property conditions & facilities
Great location, great place to relax.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Amazing wait staff. Beautiful beach and rooftop pool. Food was overall good. Only negative was lack of clear instructions from front desk at check in providing information of the resort (where to obtain towels with card and where room was).
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff great hotel great chill spot 😆 worth the money amazing lil beach but ,shoutout@ santiago great staff @the beach and pool upstairs pool great view lil too many bugs in the pool but high up it’s kinda expected but great overall
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
amazing beach, food was great,
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ,, nice clean spacious room ,, comfor bed ,, beautiful view !! Perfect beach !! Wonderful restaurants ! We will be back 👌👌
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! It just needs some updating on the maintenance and upkeep. You can walk right out to the beach and the staff that waits in your was top notch! The boy thing they should change is the menus at the restaurants should be rotated a bit more throughout the week. We would stay there again!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything wonderful
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is small and absolutely gorgeous. You can choose to do all inclusive or not. We chose not to as we wanted to explore the town, but we did eat at the breakfast buffet once and it was great! It’s the perfect home base and you just try the key lime pie across the street!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable, staff was very friendly and attentive
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic property in an idyllic location. The bay allowed for snorkeling right on site.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. Food fresh and delicious. Ruth gave the best massage I’ve ever had . Rooms clean and king bed luxurious.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, wonderful snorkeling, great service
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rebekah and I had a great stay here at The Westin Cozumel. The staff was great. The front desk helped us with any questions and made us feel at home. Thank you for the great hospitality and making us feel welcome.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, extremely friendly and helpful, always smiling and going above and beyond to make our stay unforgettable! Guilian and Sara gave us the best massages of our lives!! We’ll be coming back soon for sure! Now that Javier (reception) told us the hotel will be going through some renovations soon and it’ll be ready by next year. Gracias!!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was great
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff are very helpful and nice. The issue is the rooms that need repair and updating. Our room had lots of marks, cracks on the door and bottom of baseboards. The shower leaked by the door and sides. This hotel is definitely not anywhere near Westins we have stayed at.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My cousin and I took a much needed extended vacation. We started in Cozumel at the Westin and were extremely comfortable and pleased with our stay. We wanted beach, pool and decent off shore snorkeling and it was everything that we hoped! I was snorkeling sometimes 2-3x a day because there was so much to see. The food at the restaurants was good, especially the dinners. Delicious! The drinks were what they should be. The staff was lovely. So many people always smiling and helpful. Javier, a front desk manager, was also exceptional. We cannot wait to return next year!! Thank you so much to everyone there for making our vacation so lovely.
Stayed 7 nights in Jun 2026