Family Resorts in Chiang Mai, Chiang Mai

"Great hotel centrally located - great amenities and staff. Good selection for breakfast. If there was only one slight drawback - I felt the pool is slightly small for a hotel of this size. "

"No idea how this hotel got a 9.2 rating other than how centrally located it is in the old city. First room was musty and had no windows, paid 500 baht a night on site for upgrade, the next room was better but bed was like sleeping on sheet of plywood. I prepaid 2 night but only stayed for 1. There isn’t anything truly wrong with the hotel but it wasn’t for me, for the price it is what it is. Cost me more than double to move hotels but for my personal comfort it was worth it. I felt the rating it has on Expedia isn’t accurate. I spend a lot of time in hotels, it has to be exceptional to be a 9.2. The staff were nice though and tried to Accommodate us. My friend stayed 2 more nights."

"Room was ok. Although was greeted by a cockroach in the bathroom upon arrival but it’s quite normal. Aircon needed to be cleaned, full of dust and very slow. Bed was okay, pillows too. Staff - well, the reception wasn’t very helpful and always seemed more interested in the computer than the guests. Breakfast was very poor, so we went next door and across the street but really wasn’t good anywhere. Breakfast really wasn’t available anywhere that we thought was good. "