Location is excellent. Staff was also very nice, although it was IMPOSSIBLE to reach anyone at the front desk (by phone) prior to our stay to ask a few questions. The big problem at this Hyatt House is Hyatt. What a dull, drab, uninspired property! From the outside it looks like a municipal building or hospital. The "decor" (if you can call it that) is drab, beige and adorned with fake modern wall art. The only redeeming space was the breakfast area, which was nice (although it did take half an hour for our omelettes to be prepared). Our room (not a suite) didn't even have a sitting chair – and the lamp between the two queen beds didn't have dual settings, was too bright and the shade was also damaged. Nondescript furnishings looked like they were pulled from some warehouse and the brown wall to wall carpeting (room and hallways) felt drab and out of date, even though this is not an old hotel. Honestly, we couldn't get out of there fast enough after our one night vacation getaway. In a city as stunningly beautiful as Charleston, a brand like Hyatt needs to do a way better job. I suggest going down the street to Hyatt Place (we went there first by mistake). It's so much nicer. Better yet, choose a hospitality brand that demonstrates more commitment to design quality and an uplifting guest experience.