NH Cartagena Urban Royal

Property class: 3.5
VIP Access

Choose dates to view prices

Photo gallery for NH Cartagena Urban Royal

A rooftop pool area with a view of a historic building and a sunset.
A rooftop terrace with a sofa set, wicker chairs, and potted plants.
A breakfast buffet with various food items and condiments, a coffee machine, and a view of a cityscape through a large window.
A hotel reception area with a marble counter, a reception desk, and a reception area with a glass door leading outside.
A hotel entrance with a modern glass facade, a sign for 'nh hotels', and potted plants outside.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪1 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Deluxe Room with Balcony

  • Sleeps 2

Standard Room

  • Sleeps 2

Superior Room with View

  • Sleeps 2

Standard Room

8.8 out of 10
Excellent
(16 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Superior Room (View)

8.4 out of 10
Very good
(14 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Superior Room (View, Extra Bed 2 Adults + 1 Child)

  • 205 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Deluxe Room, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

9.0 out of 10
Wonderful
(2 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the neighborhood

Cartagena

Located in Cartagena Walled City, NH Cartagena Urban Royal is adjacent to Clock Tower and within a 15-minute walk of popular sights like Cartagena de Indias Convention Center. This 28-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Clock Tower - 1 min walk - 0.1 miles
  • Cartagena de Indias Convention Center - 3 min walk - 0.2 miles
  • University of Cartagena - 3 min walk - 0.2 miles
  • Bolivar Square - 5 min walk - 0.3 miles
  • Walls of Cartagena - 6 min walk - 0.4 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Mama’s Pizza - ‬2 min walk
  • ‪Barra 7 - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪Amaretto - ‬1 min walk
  • ‪San Valentín Restaurante Bar - ‬2 min walk

About this property

NH Cartagena Urban Royal

At NH Cartagena Urban Royal, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Airport transportation is made easy with a shuttle from the hotel to the airport (available 24 hours) for USD 99000 per vehicle. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Additional amenities include a meeting room, free newspapers, and a terrace.
Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and safes are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; USD 23 to 25 for adults and USD 23 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches used
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 110000 per pet, per night
  • Dogs and cats only
  • 1 total (55 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 23 to 25 for adults, and USD 23 to 25 for children
  • Airport shuttle fee: USD 99000 per vehicle (maximum occupancy 4)
  • Pet fee: USD 110000 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the airport drop-off service (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Are free cancellation options available at NH Cartagena Urban Royal?

NH Cartagena Urban Royal offers free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at NH Cartagena Urban Royal?

As of Sep 30, 2026, prices found for a 1-night stay for 2 adults at NH Cartagena Urban Royal on Oct 5, 2026 start from $156, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around NH Cartagena Urban Royal?

This hotel is situated in Cartagena Walled City within a short 1-minute walk of Clock Tower and also 19 minutes on foot from Bocagrande Beach. You'll also find Bolivar Square and Palace of the Inquisition Cartagena Historical Museum less than a mile away.

Does NH Cartagena Urban Royal feature a casino on the premises?

No, NH Cartagena Urban Royal doesn't have a casino.

Will I find an indoor pool at NH Cartagena Urban Royal?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Does NH Cartagena Urban Royal feature a restaurant that includes a breakfast menu?

Yes, NH Cartagena Urban Royal serves buffet breakfast each morning for a surcharge from its restaurant.

Will NH Cartagena Urban Royal allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at NH Cartagena Urban Royal for a fee of USD 110000 per pet, per night.

What is the closest airport to NH Cartagena Urban Royal?

The closest major airport to NH Cartagena Urban Royal is Rafael Nunez Intl. Airport (CTG), which is 3.9 mi away (16 minutes by car).

NH Cartagena Urban Royal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 279 out of 589 reviews
Rating 8 - Good. 168 out of 589 reviews
Rating 6 - Okay. 81 out of 589 reviews
Rating 4 - Poor. 33 out of 589 reviews
Rating 2 - Terrible. 28 out of 589 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Right at the clock tower.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance from the port and for exploring the historic center. The staff at reception was very helpful and it were helpful in arranging transport back to the airport for me!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and economic hotel for a short weekend visit. Perfect location, safe and clean. Very nice staff!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the service was on point. All of the staff were very courtious and very helpful. I would definitely recommend this establishment.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great position in the main square Rooftop pool small but great on a hot day Nice breakfast
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
My stay was excellent. I can't wait until my next visit
Stayed 6 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness
Great location
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Get location. Get a balcony for the best people watching anywhere.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Had a great stay here. The staff was amazing.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Best location and view of historic places, roof top bars and clubs.You got to expect music noise up to 3 am since you are in the middle of bars and clubs.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Amenities
Staff was very friendly and helpful. It is on the historic side, so rooms are a bit small and have a musty smell. Other than that they were comfortable. And hotel situated right next to the main plaza, so you can enjoy the scenery from the balcony or the pool on the roof.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good breakfast and super friendly staff.
Stayed 4 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Amenities
Great location
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and rooms!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Excellent breakfast with made to order options. Area around the hotel is beautiful. Rooftop terrace and pool are amazing
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Love the hotel, staff very friendly, location the best, right in the middle of everything!!! Night clubs restaurants… highly recommended. Restaurant buffet food amazing !!!
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, some few steps away frm Torre del Reloj.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay people were pleasant. Security was GREAT
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location and staff. Only complaint is how still the bed was.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool overlooking the city was amazing..
Stayed 6 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Location perfect but not with an event on the square! If you have allergies like me request mold free room or check reviews. Remaining was perfect breakfast/service/housekeeping
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of his hotel is convenient, especially if you’re going to do a boat ride. It is near many clubs/bars/rooftops, so if you’re looking for something quiet this may not be the place for you. We got lucky with a lower level room facing the square, so the sound was not as intense for us. Staff was very friendly and helpful. Breakfast option is totally worth it, I liked the rotating local food options. Rooms are generally clean and housekeeping was great. There is wear and tear, mostly in the bathroom. The whole floor got soaked after every shower because the door had a gap under it and the water drained slowly. Noticed some mildew in the bathroom as well, but hard when you’re in such a humid place. AC in the room was great and provided a place to cool off and relax after walking around in the heat. Rooftop pool was awesome. Overall happy with our stay.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time...amazing staff. Great place!!!
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Liked: Staff & service
I love the the staff at the property they were nice and accommodating. Prime location for tourists. Close to shops, food, and shopping. The rooms definitely need an update. Definitely felt safe in the area.
Stayed 3 nights in Oct 2025