Hotel Casa San Agustin

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Photo gallery for Hotel Casa San Agustin

Outdoor pool, sun loungers
Creator video - submitted by Kelsey Kotzur
Terrace/patio
Library
2 bars/lounges, poolside bar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Centro Calle de la Universidad No.36-44, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪3 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Premium Suite

  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (del Virrey)

  • 1981 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

Deluxe Room

9.4 out of 10
Exceptional
(16 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite (Prestige)

10.0 out of 10
Exceptional
(1 review)
  • 1830 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds
  • Free WiFi

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About the neighborhood

Cartagena

Located in Cartagena Walled City within a short walk of Cartagena de Indias Convention Center, Hotel Casa San Agustin is within a mile (2 km) of other popular sights such as Bocagrande Beach. This 30-room, 4.5-star hotel has free breakfast, a full-service spa, and an outdoor pool.

What's nearby

  • Clock Tower - 3 min walk - 0.2 miles
  • Walls of Cartagena - 3 min walk - 0.2 miles
  • Bolivar Square - 5 min walk - 0.3 miles
  • Plaza Santo Domingo - 5 min walk - 0.3 miles
  • Cartagena de Indias Convention Center - 6 min walk - 0.4 miles

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive

Restaurants

  • ‪Buena Vida - ‬1 min walk
  • ‪Restaurante Candé - ‬2 min walk
  • ‪Espiritu Santo Restaurante - ‬1 min walk
  • ‪Pezetarian - ‬2 min walk
  • ‪Los Tacos Del Gordo - ‬2 min walk

About this property

Hotel Casa San Agustin

Guests staying at Hotel Casa San Agustin enjoy access to a full-service spa, an outdoor pool, and a steam room. Airport transportation is made easy with an airport shuttle (available 24 hours) for COP 300000 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and coffee/tea in a common area.
32-inch flat-screen TVs come with DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Frette Italian sheets and pillow menus ensure a restful night. Free minibar items, iPod docks, and free newspapers are also available.
Recreational amenities at the hotel include an outdoor pool, a steam room, and complimentary bicycles.
Aurum Spa has 3 treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a hot tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Alma

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Library
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding (children may not be eligible for free breakfast)
  • Rollaway/extra beds are available for COP 1057800.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: COP 300000 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 1057800.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in.

Additional information about polices, regulations, and more:

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Casa San Agustin
Casa San Agustin Cartagena
Casa San Agustin Hotel
Hotel Casa San Agustin
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel Cartagena

Frequently asked questions

Are free cancellation options available at Hotel Casa San Agustin?

Hotel Casa San Agustin provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Casa San Agustin?

As of Jun 25, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa San Agustin on Jun 26, 2026 start from $740, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hotel Casa San Agustin?

This hotel is situated in Cartagena Walled City, just steps from Clock Tower and San Agustin Convent, and within a short walk of Plaza Santo Domingo. You'll also find Bocagrande Beach and Port of Cartagena within a short drive.

Will I be able to park at Hotel Casa San Agustin?

No, there isn't parking at this hotel.

Is a spa located at Hotel Casa San Agustin?

Aurum Spa is the hotel's spa and services include massages, mani/pedis, and facials.

Does Hotel Casa San Agustin have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, an al fresco restaurant, and in-room massages at this hotel.

Does Hotel Casa San Agustin include a casino on the premises?

No, Hotel Casa San Agustin doesn't have a casino.

Will I find an indoor pool at Hotel Casa San Agustin?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Casa San Agustin good for couples?

This historic hotel offers many amenities for couples, including in-room massages as well as an al fresco restaurant and an outdoor pool.

Are there hot tubs at Hotel Casa San Agustin?

No, but this hotel does have a steam room.

Does Hotel Casa San Agustin have a restaurant with a breakfast menu?

Yes, Hotel Casa San Agustin serves free cooked-to-order breakfasts at Alma each morning.

Will Hotel Casa San Agustin allow pets to stay for free?

No, pets aren't allowed at Hotel Casa San Agustin.

Are there connecting rooms at Hotel Casa San Agustin?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Casa San Agustin?

The closest major airport to Hotel Casa San Agustin is Rafael Nunez Intl. Airport (CTG), which is 3.3 mi away (16 minutes by car).

Can I book a room with a balcony at Hotel Casa San Agustin?

Yes, some guestrooms at this hotel offer either a balcony and a terrace.

Does Hotel Casa San Agustin offer wedding services?

There are wedding services available at Hotel Casa San Agustin if that's in your vacation plans.

Hotel Casa San Agustin Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 447 out of 490 reviews
Rating 8 - Good. 27 out of 490 reviews
Rating 6 - Okay. 8 out of 490 reviews
Rating 4 - Poor. 5 out of 490 reviews
Rating 2 - Terrible. 3 out of 490 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful hotel with excellent service. A very luxurious stay.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

German

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and beautiful room. Awesome location and breakfast
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice and spacious with a comfortable sitting area the staff were very helpful with suggestions for lunch and activities
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Great hotel.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

John

Truly lovely and fabulous hotel. Entire staff committed to ensuring guests have a wonderful stay. Hotel is magnificent and tremendously well maintained. Breakfasts are very delicious as are all the meals. Truly a 5 star experience.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Room was lovely! And the staff was very helpful and pleasant.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, wonderful amenities, just perfect!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a wonderful stay. We booked the suite with the private pool which we loved. We spent a lot of time around that pool. The hotel is super charming contantly cleaned and very welcoming. everyone was nice but Andrew and Katherine went out of their way for us every day. Recommended
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

SIMON

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and very friendly staff
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

ronnie

Liked: Cleanliness, amenities, property conditions & facilities
Incredible hotel in the absolute centre of the old city. Massive, well appointed rooms with oversized king size 4 poster beds. Great service, Ortiga toiletries and top end attention to detail. Breakfast at Michelin rated Alma restaurant is probably the best in the city.
Alma Breakfast
Chia bowl
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is elegant. The staff is incredibly bounce, accommodating and very helpful. The included breakfast is off the full menu and is quite good. It’s expensive, but we found it worth it.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Thalia

Liked: Cleanliness, staff & service, amenities
Beautiful Old World Meets New World Hotel. Exceptional Service, the kind you don’t find anymore!!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Excellent location, beautiful hotel, fabulous staff.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Kevin

Liked: Amenities, property conditions & facilities
Great place to stay very convenient
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and the staff was friendly
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay in Cartagena.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Annie Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great for a couple. I would stay again.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Matthieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the center of the old town in Cartagena. Very convenient and centrally located for sightseeing. Room was large and comfortable. Everything in the room was in good working condition. Very nice pool and patio area. Staff were friendly, helpful, and professional. Full and varied breakfast was included in the price. Really a top notch experience overall.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel overall
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Judith

Liked: Cleanliness, amenities, property conditions & facilities
The best hotel I have ever stayed in after decades of travel all around the world. Visually spectacular. Service oriented. Comfortable. Clean. Every amenity from fine dining to pool to spa to tearoom to library. Could not have been better in any way.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Maria Leticia Alvarado

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, we loved every detail about our stay. The service is outstanding!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most luxurious hotels I have visited. The staff treated me like I was a member of the family and I am truly appreciative of everyone I met.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Tito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, staff and location! Couldn't be happier with this unique and beautiful hotel
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Hristiana B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff!
Stayed 5 nights in Sep 2023