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Hotel Puerta de Bilbao

4.0 star property
Hotel with a seasonal outdoor pool, in the vicinity of Vizcaya Bridge

Choose dates to view prices

Photo gallery for Hotel Puerta de Bilbao

Exterior
View from room
Dining
Seasonal outdoor pool, open 10:30 AM to 8:30 PM, pool umbrellas
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Rio Castanos 2, Barakaldo, Vizcaya, 48903
  • Bilbao Exhibition Centre
    ‪11 min walk‬
  • San Mames Stadium
    ‪6 min drive‬
  • Guggenheim Museum Bilbao
    ‪8 min drive‬
  • Bilbao (BIO)
    ‪14 min drive‬

Room options

View all photos for Deluxe Twin Room with Parking

View from room

Deluxe Twin Room with Parking

10.0 out of 10
Exceptional
(2 reviews)
  • 194 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen)

9.4 out of 10
Exceptional
(6 reviews)
  • 194 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Family Suite (Family Junior Suite)

In-room dining

Family Suite (Family Junior Suite)

  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • 194 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room (Deluxe Queen)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room (Deluxe Queen)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

1 bedroom, premium bedding, down comforters, minibar

Triple Room

  • 194 sq ft
  • City view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Executive Suite

View from room

Executive Suite

  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite (Family Junior Suite 2+2)

In-room dining

Family Suite (Family Junior Suite 2+2)

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen 2+1)

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 Queen Bed with Sofa bed (Deluxe Queen 2+1)

  • 194 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

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About the neighborhood

Barakaldo

Hotel Puerta de Bilbao places you within a 15-minute drive of popular attractions such as Plaza Moyua and Vizcaya Bridge. This 203-room, 4-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Bilbao Exhibition Centre - 11 min walk - 0.6 miles
  • San Mames Stadium - 6 min drive - 3.7 miles
  • Vizcaya Bridge - 6 min drive - 3.8 miles
  • Guggenheim Museum Bilbao - 8 min drive - 6.4 miles
  • Plaza Moyua - 8 min drive - 4.6 miles

Getting around

  • Barakaldo Lutxana Station - 4 min drive
  • Ansio Station - 15 min walk
  • Bilbao Airport (BIO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪London's Pizza - ‬10 min walk
  • ‪Doyuno - ‬3 min walk
  • ‪Domino's Pizza - ‬8 min walk
  • ‪Retuerto Marisqueria Restaurante - ‬4 min walk

About this property

Hotel Puerta de Bilbao

Hotel with a seasonal outdoor pool, in the vicinity of Vizcaya Bridge
At Hotel Puerta de Bilbao, guests have access to a children's pool, free WiFi in public areas, and meeting rooms. Self parking is available for EUR 15 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
48-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, safes, and phones.
A children's pool and a seasonal outdoor pool are on site.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Self parking on site (EUR 15 per day)
  • Onsite parking options include a garage

Food and drink

  • Weekend buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,229 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2005
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 48-inch LED TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child stays free, per registered adult, when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Self parking fee: EUR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.
Property Registration Number No HBI01189

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from June 21 to September 22.
  • Pool access available from 10:30 AM to 8:30 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Bilbao Exhibition Center
Novotel Bilbao
Hotel Puerta Bilbao Barakaldo
Novotel Bilbao Exhibition Center Barakaldo
Novotel Bilbao Exhibition Center Hotel
Novotel Bilbao Exhibition Center Hotel Barakaldo
Novotel Exhibition
Barakaldo Novotel
Novotel Barakaldo
Novotel Bilbao Exhibition Hotel Barakaldo
Hotel Puerta Bilbao
Puerta Bilbao Barakaldo
Puerta Bilbao
Hotel Puerta de Bilbao Hotel
Hotel Puerta de Bilbao Barakaldo
Hotel Puerta de Bilbao Hotel Barakaldo

Frequently asked questions

Is a free cancellation option available at Hotel Puerta de Bilbao?

Hotel Puerta de Bilbao offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

What can I see around Hotel Puerta de Bilbao?

This hotel is located in Barakaldo within a short 12-minute walk of Bilbao Exhibition Centre. You'll also find San Mames Stadium and Bay of Biscay within a short drive.

Is parking available on site at Hotel Puerta de Bilbao?

Yes, parking is offered for EUR 15 per day. Though parking is available on request, electric car charging is also available.

Does Hotel Puerta de Bilbao have a casino?

No, Hotel Puerta de Bilbao doesn't have a casino.

Will I find an indoor pool at Hotel Puerta de Bilbao?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 10:30 AM and 8:30 PM and the seasonal pool will be open from June 21 until September 22.

What do couples enjoy most about Hotel Puerta de Bilbao?

Amenities that appeal to couples at this hotel include a minibar, premium bedding, and a separate bath and shower.

Are there hot tubs at Hotel Puerta de Bilbao?

No, this hotel doesn't have a spa tub.

Does Hotel Puerta de Bilbao have a restaurant with a breakfast menu?

Yes, Hotel Puerta de Bilbao serves buffet breakfast on weekend mornings for a surcharge from its restaurant.

Will Hotel Puerta de Bilbao allow pets to stay free of charge?

No, pets aren't allowed at Hotel Puerta de Bilbao.

Are there connecting rooms at Hotel Puerta de Bilbao?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Puerta de Bilbao?

The closest major airport to Hotel Puerta de Bilbao is Bilbao Airport (BIO), which is 10.6 mi away (15 minutes by car).

Are there rooms with balconies at Hotel Puerta de Bilbao?

No, at Hotel Puerta de Bilbao, there aren't any guestrooms that list a balcony.

Does Hotel Puerta de Bilbao have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Puerta de Bilbao.

Hotel Puerta de Bilbao Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 407 out of 1000 reviews
Rating 8 - Good. 427 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Wassim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

ANNELIS

Liked: Cleanliness, staff & service, property conditions & facilities
the property is
Stayed 7 nights in Dec 2024

6/10 Okay

Maria José

Stayed 3 nights in Dec 2024

10/10 Excellent

ANNELIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto excepto que esta muy lejos del servicio de transporte publico
Stayed 3 nights in Dec 2024

10/10 Excellent

Cira

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Dec 2024

10/10 Excellent

Nadav

Stayed 2 nights in Nov 2024

10/10 Excellent

Yen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Rooms were very clean and comfortable
Stayed 1 night in Oct 2024

10/10 Excellent

Nell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Hector

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not enough shampoo , coffee, and cups in the room. The rest was fine 👍
Stayed 3 nights in Aug 2024

10/10 Excellent

Fausto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito y en excelentes condiciones. A pesar de no estar en la ciudad, ofrece fácil movimiento a la misma usando el metro de Bilbao, con la estación situada a menos de 15 minutos caminando. Los alrededores tienen opciones de comida rápida y almacenes, aunque el área residencial cercana es un poco obscura
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Clean Secure parking €15 Extensive maintenance on pool- not open Would stay again.
Stayed 1 night in Jul 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Jeremy

Liked: Cleanliness
Disliked: Staff & service
Where to start? Ok...we had several choices for hotels in Bilbao but chose Hotel Puerta for 3 nights because their main selling feature was a functional outdoor pool, which my daughters wanted to use, especially since the weather was nice. The pool was in great condition but closed to public 'until end of June'. No reason given. We could not cancel or shorten our stay because it was booked via Expedia, apparently. Parking is terrible. There's no loading area in front of the lobby and directions send you to the back in a nearby parking area. Parking itself requires a lengthy route back to the front street, a 2 minute drive to a roundabout, doubling back, taking another roundabout well past the hotel, and then making a left down a back street to the parkade, which is 17 Euros/day. Make sure you give them your licence plate (even if a rental) because they will make your return to have the privilege of parking with them. They issue a piece of paper with a scannable code for the length of your stay -it's far more complicated than it needs to be. Staff were not helpful at all and were mostly rude. It was as if we were an inconvenience and they forgot they work in the service industry. Front desk folks would pass responsibilities to others rather than taking care. I asked for a space to work since the rooms are small and they said I could only rent a space for 50 Euros. Expect to pay for absolutely everything and expect terrible service, especially if you speak English.
Stayed 3 nights in Jun 2024

10/10 Excellent

AMEX

Stayed 1 night in May 2024

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Nathan

Business traveler
Liked: Cleanliness, staff & service, amenities
The drains in the shower/bath stink! The whole room smells of toilet/drain smell. The drains in the shower and bath are clean so it must be the central drains of the hotel. I had to stuff towels down the drain to stop the room stinking. Also the hot breakfast was cold! Every day, cold. There are no hot plates under the hot food and the heat lamps above are too high. I complained one day, the chef made me fresh hot eggs but it was the same the day after and day after that (stayed for 4 nights). These things need sorting out, its not acceptable for a 4 star hotel. The staff were very friendy and helpful which was great. The hotel was nice apart from the 2 things i just mentioned. Parking is 15 euro a night which is not mentioned on the listing!! So be aware. However, parking outside is free but you'll be lucky to find a space so its worth paying it in my experience.
Stayed 4 nights in Nov 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everything was clean and well-kept with attentive and accessible customer service. The pool was nice for the time it was open.
Stayed 6 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

10/10 Excellent

Stuart

Stayed 1 night in Sep 2023

8/10 Good

Gilbert

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

ZITTLE PRECIADO

Stayed 1 night in Sep 2023

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is about 10km from downtown Bilbao, we had a car and could drive back and forth. What I thought was uncomfortable was the sliding glass bathroom door, right next to the headboard of the bed. One person couldn’t go to the bathroom and turn on the light without getting the other person fully awake. Zero provacy
Stayed 2 nights in Sep 2023