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Sercotel Ayala Bilbao

4.0 star property
Adults-only hotel with a 24-hour front desk connected to a shopping center in Bilbao

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Photo gallery for Sercotel Ayala Bilbao

Superior Room | 1 bedroom, down comforters, minibar, in-room safe
Junior Suite | 1 bedroom, down comforters, minibar, in-room safe
Hallway
Hallway
Hallway

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View in a map
Canciller Ayala, Bilbao, 48008
  • Place, Plaza Nueva
    ‪8 min walk‬
  • Place, Guggenheim Museum Bilbao
    ‪11 min walk‬
  • Place, San Mames Stadium
    ‪3 min drive‬
  • Airport, Bilbao (BIO)
    ‪12 min drive‬

Room options

View all photos for Basic Room

Basic Room | 1 bedroom, down comforters, minibar, in-room safe

Basic Room

8.4 out of 10
Very good
(9 reviews)
  • 151 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

1 bedroom, down comforters, minibar, in-room safe

Classic Double Room

9.2 out of 10
Wonderful
(51 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

1 bedroom, down comforters, minibar, in-room safe

Junior Suite

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room | 1 bedroom, down comforters, minibar, in-room safe

Superior Room

9.6 out of 10
Exceptional
(13 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, down comforters, minibar, in-room safe

Classic Twin Room

9.6 out of 10
Exceptional
(12 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Bilbao

Located in Bilbao City Centre within a short walk of Guggenheim Museum Bilbao, Sercotel Ayala Bilbao is within a mile (2 km) of other popular sights such as San Mames Stadium. The 61 rooms at this 4-star hotel include minibars, flat-screen TVs, and desk chairs. Centrally located in Bilbao, the hotel is connected to a shopping center, and a short walk from Ensanche and Church of the Sacred Heart.

What's nearby

  • Plaza Moyua - 6 min walk - 0.4 miles
  • Plaza Nueva - 8 min walk - 0.5 miles
  • Ribera Market - 10 min walk - 0.5 miles
  • Guggenheim Museum Bilbao - 11 min walk - 0.6 miles
  • San Mames Stadium - 3 min drive - 1.1 miles

Getting around

  • Bilbao-Abando Station - 3 min walk
  • Abando Station - 3 min walk
  • Bilbao Airport (BIO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Ledesma N°5 - ‬2 min walk
  • ‪Old Shanghai - ‬3 min walk
  • ‪Bobby's - ‬1 min walk
  • ‪Molinillo - ‬3 min walk

About this property

Sercotel Ayala Bilbao

Adults-only hotel with a 24-hour front desk connected to a shopping center in Bilbao
Sercotel Ayala Bilbao features free WiFi in public areas, microwave in a common area, and a meeting room. Offsite parking is available for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only hotel include a library, express check-out, and laundry facilities.
50-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and bidets. Other amenities include minibars, safes, and phones.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 20 per person

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)

More

  • Built in 2019
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 25 per pet, per day
  • Dogs and cats only
  • 1 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
  • Check-in: 2:30 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Frequently asked questions

Are free cancellation options available at Sercotel Ayala Bilbao?

Sercotel Ayala Bilbao provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Sercotel Ayala Bilbao?

This hotel is situated in Bilbao City Centre within a short 14-minute walk of Guggenheim Museum Bilbao and also 20 minutes on foot from San Mames Stadium. You'll also find Gran Casino Bilbao and Palacio de la Diputación Foral de Vizcaya less than a mile away.

Is there parking available at Sercotel Ayala Bilbao?

No, there isn't parking at the hotel but you'll find nearby parking for EUR 20 per day (discounts available).

Does Sercotel Ayala Bilbao have a casino?

No, Sercotel Ayala Bilbao doesn't have a casino.

Will I find an indoor pool at Sercotel Ayala Bilbao?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Sercotel Ayala Bilbao?

Amenities that appeal to couples at this adults-only hotel include a minibar and a down comforter along with a library.

Does Sercotel Ayala Bilbao have a hot tub?

No, this hotel doesn't have a spa tub.

Does Sercotel Ayala Bilbao feature a restaurant that includes a breakfast menu?

Sercotel Ayala Bilbao offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Sercotel Ayala Bilbao allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Sercotel Ayala Bilbao for a fee of EUR 25 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Sercotel Ayala Bilbao?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Sercotel Ayala Bilbao?

The closest major airport to Sercotel Ayala Bilbao is Bilbao Airport (BIO), which is 8.6 mi away (15 minutes by car). Another top airport is Vitoria (VIT), which is around 28 mi away.

Are there rooms with balconies at Sercotel Ayala Bilbao?

No, there aren't any guestrooms with balconies at Sercotel Ayala Bilbao.

Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 343 out of 513 reviews
Rating 8 - Good. 134 out of 513 reviews
Rating 6 - Okay. 29 out of 513 reviews
Rating 4 - Poor. 4 out of 513 reviews
Rating 2 - Terrible. 3 out of 513 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the money
Stayed 3 nights in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Ais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and room. Really enjoyed our stay!
Stayed 3 nights in Jun 2025

8/10 Good

Stuart Alan

Stayed 4 nights in Jun 2025

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel, city center. Close to shopping and restaurants. Clean, quiet room with nice bathroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Second time staying here. Asked for the same room, 606, as it was very quiet last time. 606 ready when we arrived. Receptionist sorted the AC to maximise cooling. Modern, clean, a fridge and a safe. Great location. We will definitely be back!
Stayed 1 night in May 2025

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel .very clean and in a good central location. Only issue we had was the window wouldn't shut properly which meant you could hear the traffic at night .we reported the issue which was not fixed but the hotel did move us to another room.would recommended this hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Jordan

Stayed 1 night in Jun 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was fantastic. The location, the staff the rooms and the cleanliness were exceptional. They also made my husband’s 60th birthday an unforgettable one with their own personal touch!
Stayed 3 nights in May 2025

10/10 Excellent

Owen

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff. Decent breakfast and a nice central location in Bilbao. Having the room next to the staff door maybe wasn't ideal but there was only one morning when they were using it.
Stayed 3 nights in May 2025

10/10 Excellent

Fidel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good breakfast, perfect location
Stayed 1 night in Apr 2025

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Simon

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and new hotel

Stayed 2 nights in May 2025

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 2 nights in May 2025

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and great staff.
Stayed 4 nights in May 2025

10/10 Excellent

Tula

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying 5 nights in this property. First, it definitely was in a central location in a very walkable area. I love to walk, silo this location fit me well. The room was adq
Stayed 6 nights in Apr 2025

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great beds Clean hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Mustafa, Adana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bilbao’da en iyi fiat performans otellerinden. Temiz, banyosu güzel. Yönlendirdikleri otopark için 24 saate 5-6 Euro indirim kartı veriyorlar. Kahvaltı yeterli
Stayed 1 night in Mar 2025

8/10 Good

Fernando

Stayed 2 nights in Mar 2025

6/10 Okay

Lynn

Liked: Cleanliness, property conditions & facilities, room comfort

The good and the not-so-good

The good: very close to train station, comfortable rooms that are fairly spacious, comfortable bed. Staff at desk were very helpful and friendly. The not-so-good: construction noise in the middle of the night, breakfast had good variety, but quality of some of food (very wet scrambled eggs and undercooked hard boiled eggs) was poor. They ran low on some items at 8am and that were not refilled timely. The breakfast room gentleman was friendly and helpful, but the lady who worked there on our second morning was not.
Stayed 3 nights in Mar 2025

8/10 Good

Bert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 star hotel, it would get a 5.

Everything was OK. Felt more like a 3 star hotel than a 4 star.
Stayed 3 nights in Feb 2025

10/10 Excellent

gordon hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place..very clean and friendly staff..right in the middle of town .easy to walk everywhere
Stayed 2 nights in Feb 2025

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