Sercotel Ayala Bilbao

Adults-only hotel with a 24-hour front desk connected to a shopping center in Bilbao

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Superior Room | 1 bedroom, down comforters, minibar, in-room safe

Junior Suite | 1 bedroom, down comforters, minibar, in-room safe

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pet friendly
Housekeeping
24/7 front desk
Laundry
Air conditioning

Explore the area

Canciller Ayala, Bilbao, 48008

Plaza Nueva
‪8 min walk‬
Guggenheim Museum Bilbao
‪11 min walk‬
San Mames Stadium
‪3 min drive‬
Bilbao (BIO)
‪12 min drive‬

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Room options

Basic Room

Excellent

151 sq ft
Sleeps 1
1 Double Bed

1 bedroom, down comforters, minibar, in-room safe

Classic Double Room

Wonderful

226 sq ft
Sleeps 2
1 Double Bed

Junior Suite

409 sq ft
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Classic Twin Room

Exceptional

226 sq ft
Sleeps 2
2 Twin Beds

Superior Room

Exceptional

312 sq ft
Sleeps 3
1 Twin Bed and 1 Double Bed

About the neighborhood

Bilbao

Sercotel Ayala Bilbao places you in Bilbao City Centre, within a leisurely stroll of popular sights such as Bay of Biscay and Guggenheim Museum Bilbao. The 61 rooms at this 4-star hotel include minibars, flat-screen TVs, and desk chairs. Centrally located in Bilbao, the hotel is connected to a shopping center, and a short walk from Ensanche and Church of the Sacred Heart.

What's nearby

Plaza Moyua - 6 min walk - 0.4 miles
Plaza Nueva - 8 min walk - 0.5 miles
Ribera Market - 10 min walk - 0.6 miles
Guggenheim Museum Bilbao - 11 min walk - 0.6 miles
San Mames Stadium - 3 min drive - 1.1 miles

Getting around

Bilbao-Abando Station - 3 min walk
Abando Station - 3 min walk
Bilbao Airport (BIO) - 15 min drive

Restaurants

‪NKO Eneko Restaurant - ‬3 min walk
‪Arrese - ‬3 min walk
‪McDonald's - ‬2 min walk
‪Monterrey - ‬3 min walk
‪Bilbao Berria - ‬4 min walk

About this property

Sercotel Ayala Bilbao

Adults-only hotel with a 24-hour front desk connected to a shopping center in Bilbao

Sercotel Ayala Bilbao features free WiFi in public areas, microwave in a common area, and a meeting room. Offsite parking is available for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only hotel include a library, express check-out, and laundry facilities.

50-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and bidets. Other amenities include minibars, safes, and phones.

Languages

English, French, Spanish

Similar properties

Minibar, in-room safe, desk, blackout drapes

Pet friendly
Free WiFi
Air conditioning
Gym

$105 nightly

Jul 13 - Jul 14

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 15 per person

Things to do

Library
TV in common areas

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Shared microwave
Vending machine

Guest services

Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Business services

Coworking space
Meeting room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator (31 inch wide door)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (30 inches high)

Built in 2019
Communal living room
Fireplace in lobby
Reception hall
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Bidet
Hair dryer
Private bathroom
Toothbrush and toothpaste
Towels provided

Entertainment

50-inch flat-screen TV with digital channels

Food and drink

Minibar

Air conditioning (climate-controlled)
Desk
Desk chair
Individual decor
Individual furnishings
Iron/ironing board on request
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime

Early check-in subject to availability

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for EUR 20 per pet, per day
Dogs and cats only
1 total (44 lbs is the maximum weight per pet)
Pets may not be left unsupervised
Food and water bowls are available
Restrictions apply
For more information, guests can reach out to the property at the number on the booking confirmation
Service animals exempt from fees

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately EUR 15 per person
Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
Pet fee: EUR 20 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards and cash

Check-in: 2:30 PM—-anytime
Check-out: noon

The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Parking has height restrictions.

Property is also known as

Sercotel Ayala Bilbao Hotel

Sercotel Ayala Bilbao Bilbao

Sercotel Ayala Bilbao Hotel Bilbao

Frequently asked questions

Are free cancellation options available at Sercotel Ayala Bilbao?

Sercotel Ayala Bilbao provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Sercotel Ayala Bilbao?

This hotel is situated in Bilbao City Centre within a short 8-minute walk of Bay of Biscay and also 14 minutes on foot from Guggenheim Museum Bilbao. You'll also find Gran Casino Bilbao and Plaza Moyua less than a mile away.

Is parking available on site at Sercotel Ayala Bilbao?

No, there isn't parking at the hotel but you'll find nearby parking for EUR 20 per day (discounts available).

Does Sercotel Ayala Bilbao have a casino?

No, Sercotel Ayala Bilbao doesn't have a casino.

Will I find an indoor pool at Sercotel Ayala Bilbao?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Sercotel Ayala Bilbao?

Amenities that appeal to couples at this adults-only hotel include a minibar and a down comforter along with a library.

Does Sercotel Ayala Bilbao have a hot tub?

No, there isn't a spa tub at this hotel.

Does Sercotel Ayala Bilbao feature a restaurant that includes a breakfast menu?

Sercotel Ayala Bilbao offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Sercotel Ayala Bilbao allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Sercotel Ayala Bilbao for a fee of EUR 20 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Sercotel Ayala Bilbao?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Sercotel Ayala Bilbao?

The closest major airport to Sercotel Ayala Bilbao is Bilbao Airport (BIO), which is 8.6 mi away (15 minutes by car). Another top airport is Vitoria (VIT), which is around 28 mi away.

Can I book a room with a balcony at Sercotel Ayala Bilbao?

No, at Sercotel Ayala Bilbao, there aren't any guestrooms that list a balcony.

Sercotel Ayala Bilbao Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Mustafa, Adana

Traveled with group, Traveled with family

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Bilbao’da en iyi fiat performans otellerinden. Temiz, banyosu güzel. Yönlendirdikleri otopark için 24 saate 5-6 Euro indirim kartı veriyorlar. Kahvaltı yeterli

Stayed 1 night in Mar 2025

8/10 Good

Fernando

Mar 23, 2025

Stayed 2 nights in Mar 2025

6/10 Okay

Lynn

Mar 12, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

The good and the not-so-good

The good: very close to train station, comfortable rooms that are fairly spacious, comfortable bed. Staff at desk were very helpful and friendly. The not-so-good: construction noise in the middle of the night, breakfast had good variety, but quality of some of food (very wet scrambled eggs and undercooked hard boiled eggs) was poor. They ran low on some items at 8am and that were not refilled timely. The breakfast room gentleman was friendly and helpful, but the lady who worked there on our second morning was not.

Stayed 3 nights in Mar 2025

8/10 Good

Bert

Feb 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 star hotel, it would get a 5.

Everything was OK. Felt more like a 3 star hotel than a 4 star.

Stayed 3 nights in Feb 2025

10/10 Excellent

gordon hugh

Feb 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great place..very clean and friendly staff..right in the middle of town .easy to walk everywhere

Stayed 2 nights in Feb 2025

10/10 Excellent

Herbert

Feb 13, 2025

Stayed 2 nights in Feb 2025

10/10 Excellent

Herbert

Business traveler

Feb 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2025

10/10 Excellent

Kelly

Jan 17, 2025

Stayed 1 night in Oct 2024

10/10 Excellent

John

Jan 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I really enjoyed staying at this hotel. Everything was great.

Stayed 3 nights in Jan 2025

10/10 Excellent

Corey, Colorado Springs

Jan 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my first time to Bilbao and Sercotel Ayala is a place I would return to in a heartbeat. Conveniently located, there's plenty to see within a 15 minute walk, and a multi-level shopping center just across the street is ideal to grab whatever you might need. The room was good sized, comfortable, and reasonably priced. Andrea (at the front desk) deserves special recognition for her outstanding efforts, helping with directions and giving very specific/helpful recommendations about the city and all it has to offer. There's plenty to see and do in Bilbao, and this hotel serves as a perfect "base camp" from which to explore!

Stayed 4 nights in Jan 2025

10/10 Excellent

Beverley

Jan 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

Very pleasant staff. Good hotel in an excellent location. Good value.

Stayed 3 nights in Jan 2025

10/10 Excellent

John

Dec 27, 2024

Stayed 5 nights in Dec 2024

10/10 Excellent

Simon

Dec 6, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Great service from receptionist Close proximities to most amenities

Stayed 5 nights in Nov 2024

10/10 Excellent

Simon

Dec 5, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Receptionist are most friendly and helpful They can all speak English fairly well It is close to all amenities

Stayed 1 night in Dec 2024

10/10 Excellent

Catherine

Traveled with group

Nov 21, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location, comfortable no frills

The staff were very helpful with restaurant recommendations & directions. It’s right in centre of things so great for exploring. Clean & comfortable no frills hotel.

Stayed 3 nights in Sep 2024

10/10 Excellent

Alison

Traveled with family

Nov 1, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Oct 2024

10/10 Excellent

Carlos

Traveled with partner

Oct 30, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I am currently traveling around Spain staying at many hotels and the front desk staff was so far the kindest and highly professional.

Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Oct 20, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Meh

Meh. A fine hotel - clean but with such little character. I don’t understand how this is a 4* hotel. Rooms were basic, small and had no character. But it is in a good location, clean and convenient.

Stayed 2 nights in Oct 2024

8/10 Good

Wouter

Traveled with partner

Oct 16, 2024

Liked: Cleanliness, staff & service

We waren erg tevreden met ons verblijf. Het ontbijt was uitstekend. Het personeel was erg vriendelijk, wat voor ons erg belangrijk was omdat dit in de rest van de stad absoluut niet het geval was. Enige kleine minpuntje, was dat onze televisie niet naar behoren werkte. Er was een chromecastfunctionaliteit, maar die werkte niet met onze toestellen.

Stayed 4 nights in Oct 2024

10/10 Excellent

patricia

Oct 14, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We arrived early by bus and the receptionist was able to get us into a room early. Room was small but adequate. The available room was a handicapped room and I can see how it would be adequate for a wheelchair user. Quiet stay

Stayed 1 night in Oct 2024

8/10 Good

Bruce

Traveled with partner

Oct 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice clean rooms

Stayed 2 nights in Sep 2024

10/10 Excellent

Iveta, Chula Vista

Traveled with partner

Oct 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel in center of the city. Walking distance to shopping, dining, train station, metro, buses stops. Staff is very friendly and accommodating. Breakfast buffet had a satisfactory selection. Room was on a smaller size but well furnished and bed was very comfortable. Stayed in the hotel already twice and will stay again next time I visit the city.

Stayed 14 nights in Sep 2024