2/10 Terrible
Michelle
Viaje familiar
26 sept. 2025
We stayed there on the Sunday of a long weekend. Unfortunately for us, they do not work at full staff on long weekends. There was no maintenance available to help us with a mishap in the sink. First they told us it was impossible to retrieve a diamond pendent that was lost in the sink that it was already in the water system. We hadn't run the water and new it was sitting in the drain pipe. Had a hardware store been open I would have bought a wrench and retrieved it myself. They did not want to handle it because they did not have the staff there. They called in an outside plumber retrieved the pendant and then dinged me for $374.31 on my credit card. I told them that they should pick up some of the cost as they did not have the appropriate staff there. They refused. I was more than willing to split the tab but they didn't budge. I will not be using this chain of hotels again unless they are fully staffed. Even then I would be hesitant.
Michelle
Se hospedó 1 noche en agosto de 2025
