Room carpet was not vacuumed. Debris all over carpet, including a bottle cap. Towel shelf/rack was rusty and chrome flaking off onto showe towels! Windows were filthy, could barely see through them. Random dirty, old couches crowded in entry way of my particular bldg. Signs at front counter promote room service from attached cafe, and stated no outside food, then told there was no longer room service. Attached restaurant/cafe gave me plastic utensils to eat meal with, while waitress sprayed glass cleaner all around me to clean tables right next to me while I was EATING! I was the only patron there, well after the breakfast rush so there was no reason to be doing that right next to me while my food was on the table. Ammonia mist all over my table and most likely in my food and drink. The koi pond was nice and staff were very friendly. The courtyard and pool area looked nice. Of course the lobby was the nicest and cleanist.