4/10 Poor
Pamela
Business traveler
Apr 7, 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My room (223) had non-working telephones and an inoperable (dead) thermostat. Neither condition was disclosed to me upon check-in, nor on the hotel’s website. After checking in and discovering both problems, I had to walk down to the desk to request maintenance. The maintenance man told me “phone service to all the rooms has been out for at least 3 days”, and he also said, none of the wall thermostats were working. I asked if he had a replacement and offered to install it: he said no, it would have to be ordered. Besides, he said, even if I could install it, I couldn’t program it. I assured him that I could, to which he became very irritated, and said, maybe so.
I don’t know the story of this hotel: whether it is brand-new or undergoing renovations, it does not seem to be ready to accept visitors. By not disclosing the problems upfront, it also makes me wonder what else the hotel is hiding.
I would not stay there again (even though the location was extremely convenient) unless I had assurances that the telephones and thermostats were installed and operative.
Pamela
Stayed 1 night in Mar 2025