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THE SIXTEEN 20

Property class: 4

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Photo gallery for THE SIXTEEN 20

A wooden chalet with large windows and a snow-covered roof, set against a backdrop of snow-capped mountains and a clear sky.
A cozy room with a bed, a chair, a small table, and a window with a view of snow-covered mountains.
A spacious interior with a modern staircase, wooden walls, and a chandelier.
A bedroom with a large bed, wooden headboard, and a view of a snowy mountain.
A spa area with a hot tub, wooden buildings, and a snowy mountain backdrop.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Gym
  • Bar

Explore the area

View in a map
4 Zen Steckenstrasse, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Furi Ski Area
    ‪1 min walk‬
  • Place, Zermatt - Furi Ski Lift
    ‪3 min walk‬

Room options

View all photos for Standard Double Room, Non Smoking

A modern hotel room with a wooden headboard, a large mirror, and a neatly made bed with white linens and orange accents.

Standard Double Room, Non Smoking

10.0 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, Non Smoking

A cozy room with a bed, a chair, a small table, and a window with a view of snow-covered mountains.

Deluxe Double Room, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Suite, Mountain View

A hotel room with a large bed, wooden headboard, and a view of mountains through large windows.

Panoramic Suite, Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed

A modern bedroom with a wooden ceiling, a large bed with white linens and orange accents, a nightstand with a lamp, and a chair.

Suite, 1 Queen Bed

  • Mountain view
  • 538 sq ft
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Zermatt

THE SIXTEEN 20 places you next to Zermatt-Matterhorn Ski Paradise and Furi Ski Area. This 4-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Furi Ski Area - 1 min walk - 0.0 miles
  • Zermatt - Furi Ski Lift - 3 min walk - 0.2 miles
  • Zermatt-Furi Gondola - 3 min walk - 0.2 miles
  • Matterhorn Museum - 6 min walk - 0.4 miles

Getting around

  • Zermatt Gornergratbahn Station - 12 min walk

Restaurants

  • ‪Elsie Bar - ‬6 min walk
  • ‪Hotel Post Zermatt - ‬8 min walk
  • ‪Brown Cow Pub - ‬8 min walk
  • ‪Old Zermatt - ‬7 min walk
  • ‪Stefanie's Creperie - ‬7 min walk

About this property

THE SIXTEEN 20

At THE SIXTEEN 20, guests enjoy a full-service spa, an outdoor pool, and a gym. The front desk has multilingual staff that can help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a library.
Guests can expect free WiFi and flat-screen TVs. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and slippers. Other amenities include sitting areas, minibars, and espresso makers.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Similar properties

A modern spa area with sun loungers and a view of a snowy mountain landscape.
BEAUSiTE Zermatt
Zermatt
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
9.8 out of 10, Exceptional, 552 reviews
$453 nightly
The price is $480
Nov 15 - Nov 16
Total with taxes and fees
BEAUSiTE Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge

Things to do

  • Downhill skiing
  • Full-service spa
  • Gym
  • Ice skating
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Ski storage
  • Sledding
  • Snow tubing
  • Snowboarding
  • Snowshoeing
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 10 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-10 PM
  • Check-out: 11 AM
The front desk is available during limited hours, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

22 Summits Boutique Hotel Zermatt
22 Summits Boutique Zermatt
22 Summits Boutique
22 Summits Hotel Zermatt
22 Summits Boutique Hotel Hotel
22 Summits Boutique Hotel Zermatt
22 Summits Boutique Hotel Hotel Zermatt

Frequently asked questions

What's there to see close to THE SIXTEEN 20?

This hotel is located in Zermatt, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi Ski Lift, and within a short walk of Zermatt-Furi Gondola. You'll also find Matterhorn Museum and Zermatt–Sunnegga Funicular Gondola less than a mile away.

Is there parking available at THE SIXTEEN 20?

No, there isn't parking at this hotel.

Is there a spa at THE SIXTEEN 20?

There is a full-service spa available for guests to enjoy and services include massages.

Does THE SIXTEEN 20 feature a casino at the property?

No, THE SIXTEEN 20 doesn't have a casino.

Will I find an indoor pool at THE SIXTEEN 20?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about 22 Summits Boutique Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar/lounge, and a full-service spa.

Does THE SIXTEEN 20 have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does THE SIXTEEN 20 feature a restaurant that includes a breakfast menu?

THE SIXTEEN 20 offers free buffet breakfast each morning though there is no restaurant.

Will THE SIXTEEN 20 allow pets to stay free of charge?

No, pets aren't allowed at THE SIXTEEN 20.

Does THE SIXTEEN 20 have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from THE SIXTEEN 20?

The closest major airport to THE SIXTEEN 20 is Sion (SIR), which is about 24 mi away.

Are there rooms with balconies at 22 Summits Boutique Hotel?

No, there aren't any guestrooms with balconies at 22 Summits Boutique Hotel.

THE SIXTEEN 20 Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 84 out of 98 reviews
Rating 8 - Good. 12 out of 98 reviews
Rating 6 - Okay. 1 out of 98 reviews
Rating 4 - Poor. 0 out of 98 reviews
Rating 2 - Terrible. 1 out of 98 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great breakfast area. Perfectly sized bar. Amazing Spa to unwind after time in the mountains! Staff very friendly and helpful.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! The hotel is very clean and the staff are very friendly and helpful. This hotel is steps away from the Matterhorn Express Gondola. It also has a great spa that you have access to as a hotel guest. They will also pick up/drop off from the train station. The breakfast is very good also!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I are just finishing up a month long trip throughout Europe and this was, hands down, the best hotel we stayed at. Excellent room and amenities, great staff, and the complimentary breakfast was wonderful. If you have the option to stay here, don’t second guess it. Beautiful hotel with some of the greatest views in Zermatt.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay. Beautiful hotel located steps from unobstructed view of Matterhorn. Very clean property with excellent service and very helpful staff. Buffet breakfast spread was great especially with my dietary constraints.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room, great view, spacious room, great location
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location right by the lift. must stay in Zermatt.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent facilities, great breakfast and lovely hotel. Not to fussy, very comfortable and contemporary.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and nice room
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
SPA schedule is a bit tight, especially if when skiing just half a day. The breakfast is essential, and the rooms are spacious.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and nice hotel, lur stay went above our expectations!
Stayed 4 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a convenient location and staff was outstanding and very accommodating. Highly recommend!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. I’m definitely coming back.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great property!
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and modern and clean. Staff was very helpful and friendly
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel served a delicious fresh breakfast every morning that we would look forward to, and they were very accommodating to transportation to and from the train station. If I were to go back to Zermatt, I would likely here again
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly team. comfortable bed and quiet location. highly recommend!!
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel from start to finish. The location at the end of the village towards the mountain is absolutely fabulous. We had the rooms facing the Matterhorn, absolutely two glorious days of sun filled Mountain The staff was very kind and attentive to our needs. The rooms were very nicely decorated and clean I highly recommend this hotel
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Zermatt! For skiers or not it is incredible. Right next to the lift to Matterhorn Glacier Paradise. I has an amazing staff, breakfast and bar! Beds are so comfortable and rooms are so nice.
Stayed 2 nights in Dec 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and out of the hustle of the center of Zermatt. It was a short walk to trails, very close to a gondola. You could hear neighbors easily (footsteps and voices) and we had a room above the hot tub, that was the only downside.
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful & recommended hotel; found some left over hair in a couple of spots inside the bathroom. The next day I informed the reception and confirmed that cleaning will be done properly. The staff are really caring and welcoming.
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, super new and the best part is you walk 1 minute and you get to the lift. Extremely convenient 👌 as it’s also 7 mins walk to city center. I would definitely stay there next time i come to Zermatt. PS: please change these pillows as they so uncomfortable. The mattress is super good but the pillows needs to be out. Overall the place is amazing.
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Chalet hotel .

The location of this hotel was great . From arriving at the station in Zermatt the hotel was in hand via a telephone call at the tourist office to come & pick us up . Check in was easy & the room was excellent, with a large balcony over looking mountains. Close 100 Metres max to the cable car to the Mountain Paradise viewing point . The train to the other viewing point was a short 15 mins walk into town. Going on both these trips . If you arrive before lunch & the mountain is blear you need if you want to take a trip as the weather can close in .
Matterhorn view from the side of the Hotel.
The hotel itself.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 3 nights and had a room with a matterhorn view and we were able to enjoy the view each morning and evening from the balcony. The rooms were spacious and had lots of storage areas. The staff were helpful in guiding us towards different routes and excursions. The pool/jacuzzi is small but a nice way to relax after a long day out on the mountains. The breakfast was sufficient but they do not offer any evening meal for this you need to walk into the center, but this is only 5 mins away so this is fine. Also we contacted the hotel before arrival and arranged a free pick up from the train station and they also dropped us off. Overall staying at 22 summits was a great experience and would stay here again.
Stayed 3 nights in Jun 2023