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Recent guest reviews

I couldn't be happier with Europe Hotel & Spa. First of all, the location was perfect for me. Just two blocks away from the main shopping street and the action - I prefer a more quiet location - but still in the middle of everything. There were restaurants and shopping just steps away from the hotel, but on a quieter street. The location was also halfway between the Gonergrat Rail and the Matterhorn Express gondolas - so just over all everything was in a convenient walking distance. The room had a spectacular view of the Matterhorn with a nice sized deck to relax on. Again, the quieter location provided a beautiful, peaceful setting. The room itself was spacious and the design was very modern, yet cozy. For the very reasonable price I paid - I was very impressed. The staff was friendly and helpful. From making appointments for a massage (great!) to the breakfast service (awesome big tasty selection) to tips around town. I will certainly be back.

GREAT views, awesome location, fantastic staff! I highly recommend staying here!

Comfortable room, great location, delicious breakfast, relaxing spa area, friendly service! Could you ask for anything more???? We booked last minute and were delightfully surprised at how wonderful everything was from top to bottom. Highly recommend this hotel and Zermatt!

The rooms were wonderful and the hotel is in a great location. The staff were interesting. Not extremely helpful. They wanted you to dine with them nightly and pushed for that by sharing that we would be unlikely to eat at a restaurant elsewhere because it was to busy. For Christmas dinner they said all the resturantes in town closed. So we signed up for dinner. The main issue was is that they have no choices. Only one entree ect. Which I understand as it is a small hotel. But we had some dietary needs also. We had no problem getting into any restaurants to eat and on Christmas Day all the resturantes were open. The massage therapist was awesome though!!! The rooms were beautiful and a wonderful large tub!

My wife and I stayed here for 3 days and had such a great time. The front desk staff was so friendly and helpful with suggestions on restaurants and hiking. Felix, the bartender, was so awesome to talk with and so friendly. The owner is friendly and makes sure you’re having a good stay. Our room with a Matterhorn view was incredible. The cleaning staff was very nice as well. Overall, the hotel is beautifully designed and close to everything in Zermatt. We will definitely stay here again!

we booked this online expecting a decent hotel; kinda nice but nothing special. We were very surprised and pleased at ever aspect of the hotel. Very good location, quiet part of Zermatt, yet close to restaurants and shops. Excellent included breakfast. The room was cute, with all required amenities. Robe, safe, slippers, hair dryer, large closet, wifi, TV (which we never used), comfortable bed, mini-bar, nice bathroom, patio deck OVERLOOKING THE MATTERHORN! Yes! We enjoyed late afternoons with a cocktail on this deck looking at the Matterhorn. Crazy. We ate dinner one night at the house restaurant out of convenience when it was raining, and were stunned at the fantastic quality of the food, service, presentation, and price. Fine dining. They have a large spa which we used after our long hikes - so soothing. No hidden charges - everything was included. They even have a shuttle to and from the train station.

I have been staying in Zermatt for a couple weeks now and I love it ! My stay at Hotel Europe was my favorite! It's in a great quiet location and 3-5 minute walk from all the action. I liked the warm cozy atmosphere in the lobby and bar and the staff all had great attitudes and always smiling. They were quick to fulfill and accomidate my in room request as well as other request like ski passes and dinner reservations......... My room had an awesome view of the Matterhorn and was very comfortable overall. I loved having an evening drink at the bar, I met some great people that I made friends with and skied together.

Excellent staff and hotel. Great spa however only open 4 to 8 pm

Everyone went out of their way to provide excellent service. For language challenged touristS almost all the staff members spoken English. A comfortable room and a short walk to a fantastic view of the Matterhorn. What a wonderful weekend with a surprise of 500+ Alphorns playing to set a Guiness world record. All weekend long small groups of performers made impromptu demonstrations of their playing skills. The mountains rang with music day and night!

Wonderful, attentive owner and staff. Great room and restaurant. Great breakfast/brunch. Did not have time to use the spa but must be decent from the looks of it. Definitely worth going to.

Great spa. Comfortable room. Breakfast included and good location. Free hotel transfers to train station and free internet.

Nice hotel, friendly helpful staff. I might have overpaid a little, but they were really nice and the breakfast was great (great view of Matterhorn too). I sort of messed up and got to Zermatt late so I had to take a taxi and call ahead to the hotel (but they left a key out for me). So make sure to plan on getting to Zermat during the day so you can take the train to the city. Have fun!

Typical Zermatt style chalet with lots of beautiful flowers leading up the hill to its front door. The construction of new buildings is taking place on three sides of the hotel, one of which is hotel expansion, and workers begin at 7:30 a.m. Its view of the Matterhorn and of other mountains will soon be obscured by these rising structures. This is the story of Zermatt.

Riedstrasse 18 Zermatt VS

Hotel highlights

  • Steps from Matterhorn Ski Paradise
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Europe Hotel & Spa places you next to Matterhorn Ski Paradise and within a 5-minute walk of Mountaineers Cemetery. This 38-room, 4-star hotel has conveniences like an indoor pool, free in-room WiFi, and a spa tub.


Dining

Start your day off right with a free continental breakfast, served each morning from 7:00 AM to 11 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

The 38 rooms are soundproofed and have safes and phones. Guests can enjoy free WiFi and flat-screen TVs. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes.


Property features

At Europe Hotel & Spa, guests have access to an indoor pool, a spa tub, and a sauna. Airport transportation is made easy with an airport shuttle for a fee. Helpful staff can provide dry cleaning/laundry services, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, free newspapers, and a terrace.

Room options

Classic Double Room

1 Double Bed | Sleeps 2

Panoramic Suite

1 King Bed | Sleeps 2

Design Double Room, Mountain View

1 Double Bed | Sleeps 2

Design Double Room

1 Double Bed | Sleeps 3

Guest reviews for Europe Hotel & Spa

Everyone (6) Couples (4) Other (3)
5
Everyone

I couldn't be happier with Europe Hotel & Spa. First of all, the location was perfect for me. Just two blocks away from the main shopping street and the action - I prefer a more quiet location - but still in the middle of everything. There were restaurants and shopping just steps away from the hotel, but on a quieter street. The location was also halfway between the Gonergrat Rail and the Matterhorn Express gondolas - so just over all everything was in a convenient walking distance. The room had a spectacular view of the Matterhorn with a nice sized deck to relax on. Again, the quieter location provided a beautiful, peaceful setting. The room itself was spacious and the design was very modern, yet cozy. For the very reasonable price I paid - I was very impressed. The staff was friendly and helpful. From making appointments for a massage (great!) to the breakfast service (awesome big tasty selection) to tips around town. I will certainly be back.

By on Sep 4, 2019

5
Everyone

GREAT views, awesome location, fantastic staff! I highly recommend staying here!

By , from Minneapolis, MN USA on Oct 30, 2018

5
Everyone

Comfortable room, great location, delicious breakfast, relaxing spa area, friendly service! Could you ask for anything more???? We booked last minute and were delightfully surprised at how wonderful everything was from top to bottom. Highly recommend this hotel and Zermatt!

By , from Virginia on Aug 14, 2018

4

wonderful rooms

Everyone

The rooms were wonderful and the hotel is in a great location. The staff were interesting. Not extremely helpful. They wanted you to dine with them nightly and pushed for that by sharing that we would be unlikely to eat at a restaurant elsewhere because it was to busy. For Christmas dinner they said all the resturantes in town closed. So we signed up for dinner. The main issue was is that they have no choices. Only one entree ect. Which I understand as it is a small hotel. But we had some dietary needs also. We had no problem getting into any restaurants to eat and on Christmas Day all the resturantes were open. The massage therapist was awesome though!!! The rooms were beautiful and a wonderful large tub!

By , from Oregon on Dec 28, 2017

5

amazing view and staff!

Everyone
Our balcony view

My wife and I stayed here for 3 days and had such a great time. The front desk staff was so friendly and helpful with suggestions on restaurants and hiking. Felix, the bartender, was so awesome to talk with and so friendly. The owner is friendly and makes sure you’re having a good stay. Our room with a Matterhorn view was incredible. The cleaning staff was very nice as well. Overall, the hotel is beautifully designed and close to everything in Zermatt. We will definitely stay here again!

By , from Chicago on Oct 27, 2017

5

superb hotel experience

Everyone

we booked this online expecting a decent hotel; kinda nice but nothing special. We were very surprised and pleased at ever aspect of the hotel. Very good location, quiet part of Zermatt, yet close to restaurants and shops. Excellent included breakfast. The room was cute, with all required amenities. Robe, safe, slippers, hair dryer, large closet, wifi, TV (which we never used), comfortable bed, mini-bar, nice bathroom, patio deck OVERLOOKING THE MATTERHORN! Yes! We enjoyed late afternoons with a cocktail on this deck looking at the Matterhorn. Crazy. We ate dinner one night at the house restaurant out of convenience when it was raining, and were stunned at the fantastic quality of the food, service, presentation, and price. Fine dining. They have a large spa which we used after our long hikes - so soothing. No hidden charges - everything was included. They even have a shuttle to and from the train station.

By on Sep 1, 2017

5

my month long vacation in switzerland

Other

I have been staying in Zermatt for a couple weeks now and I love it ! My stay at Hotel Europe was my favorite! It's in a great quiet location and 3-5 minute walk from all the action. I liked the warm cozy atmosphere in the lobby and bar and the staff all had great attitudes and always smiling. They were quick to fulfill and accomidate my in room request as well as other request like ski passes and dinner reservations......... My room had an awesome view of the Matterhorn and was very comfortable overall. I loved having an evening drink at the bar, I met some great people that I made friends with and skied together.

By on Dec 30, 2014

4

zermatt hotel

Couples

Excellent staff and hotel. Great spa however only open 4 to 8 pm

By on Jul 13, 2014

5

five star experience

Couples

Everyone went out of their way to provide excellent service. For language challenged touristS almost all the staff members spoken English. A comfortable room and a short walk to a fantastic view of the Matterhorn. What a wonderful weekend with a surprise of 500+ Alphorns playing to set a Guiness world record. All weekend long small groups of performers made impromptu demonstrations of their playing skills. The mountains rang with music day and night!

By on Aug 19, 2013

5

great, modern hotel and spa

Couples

Wonderful, attentive owner and staff. Great room and restaurant. Great breakfast/brunch. Did not have time to use the spa but must be decent from the looks of it. Definitely worth going to.

By on Jun 11, 2013

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