The Pollux

4.0 star property
Family-friendly hotel with 3 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for The Pollux

Exterior
Sports massages, massages
Bar (on property)
View from room
Superior Double Room, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Housekeeping

Explore the area

Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Matterhorn Museum
    ‪4 min walk‬
  • Zermatt-Furi Gondola
    ‪12 min walk‬
  • Sion (SIR)
    ‪77 min drive‬

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Room options

Double Room, City View

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Gallery Single Room

  • 118 sq ft
  • Sleeps 1
  • 1 Twin Bed

Double Room, Balcony

  • 237 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Family Room, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

Superior Double Room, Balcony

  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Triple Room

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

About the neighborhood

Zermatt

Located in Zermatt City Centre, The Pollux is within a 5-minute walk of Matterhorn Museum and within 15 minutes of other popular attractions like Zermatt-Furi Gondola. This 35-room, 4-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and a gym.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Zermatt - Furi - 4 min walk - 0.2 miles
  • Matterhorn Museum - 4 min walk - 0.2 miles
  • Zermatt-Furi Gondola - 12 min walk - 0.7 miles
  • Sunnegga Ski Resort - 20 min drive - 3.2 miles

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Stefanie's Creperie - ‬2 min walk

About this property

The Pollux

Family-friendly hotel with 3 restaurants and a full-service spa
Guests staying at The Pollux enjoy access to a full-service spa, a gym, and a sauna. Airport transportation is made easy with an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, a business center, and coffee/tea in a common area.
Guests can expect free WiFi and 80-cm flat-screen TVs with digital channels. Bathrooms offer hair dryers and slippers, and beds are dressed in pillow menus. Other amenities include minibars, coffee makers, and free newspapers.
Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.

Languages

English, French, German, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 9 miles (CHF 20 per day)
  • Roundtrip airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Elevator
  • Hardwood flooring in room
  • Tile flooring in room

More

  • Banquet hall
  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 11 and November 14.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CHF 45 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

Is a free cancellation option available at The Pollux?

The Pollux provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do close to The Pollux?

This hotel is situated in Zermatt City Centre, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi, and within a short walk of Matterhorn Museum. You'll also find Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola less than a mile away.

Is parking available on site at The Pollux?

No, there isn't parking at this hotel.

Is there a spa available at The Pollux?

There is a full-service spa available for guests to enjoy and services include sports massages.

Does The Pollux include a casino on the premises?

No, The Pollux doesn't have a casino.

Will I find an indoor pool at The Pollux?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Pollux?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant with al fresco dining, and a full-service spa.

Are there hot tubs at The Pollux?

No, but this hotel does have a steam room.

Does The Pollux have a restaurant that serves breakfast?

Yes, The Pollux has 3 restaurants, and serves free buffet breakfast each morning.

Will The Pollux allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Pollux.

Are there connecting rooms at The Pollux?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from The Pollux?

The closest major airport to The Pollux is Sion (SIR), which is about 23.9 mi away.

Are there rooms with balconies at The Pollux?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy mountain or city views.

The Pollux Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 175 out of 236 reviews
Rating 8 - Good. 51 out of 236 reviews
Rating 6 - Okay. 8 out of 236 reviews
Rating 4 - Poor. 2 out of 236 reviews
Rating 2 - Terrible. 0 out of 236 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was not to like. Busy restaurants, busy, cozy bar, centrally located, terrific staff, clean, great beds. Nice variety in the common sauna area. The list goes on and on. Thank you, Hotel Pollux!!
Stayed 7 nights in Feb 2025

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Tomy

Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Boutique Hotel in the heart of Zermatt

This is an amazing boutique hotel in the heart of Zermatt and a mere 4 minute walk from the train station. Staff were very nice, rooms were immaculately clean and comfortable. They have an attached restaurant and bar that were great. Both have great atmosphere with a cozy fireplace in the lobby bar. Great saunas and steam rooms on the lowest level. Ski storage room as well and a nice gym. Perfect place to stay on all fronts.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey, halifax

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel, less than 5 minute walk to train station and mountain access for skiing. The property is clean and rooms are spacious with plenty of storage. The staff are pleasant, friendly and always willing to help.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved loved this property! Our room was great and we had a balcony that looked up at the mountains. The breakfast spread was amazing and the hotel bar is so cozy and fun. The hotel is within walking distance to train station and all around food and shopping. Will definitely stay again if we make it back to Zermatt!
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly at check in and check out. The restaurant staff was so friendly as well. The location was perfect to walk to the train station and the gondola to the Matterhorn. We had a beautiful view of the Matterhorn from our room!
Stayed 1 night in Nov 2024

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Pullox for three nights. The hotel is incredibly charming and the staff extremely friendly. It’s centrally located on the main shopping street in Zermatt, making it a quick 5 minute walk from the train station and 7 minutes to the Matterhorn lift.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Stayed 2 nights in Oct 2024

10/10 Excellent

Si Jia Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that this hotel has a laundry room. They charge a fee to the washer and dryer but it's still reasonable compared to the typical laundry fee per item. Location is close to the main station as well as the gornergret station making it pretty convenient. They are several shops as well as a supermarket nearby too. Overall room and bathroom are nice, spacious and clean.

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient. It was very clean and comfortable. WE loved the breakfast. We loved the fireplace and lobby bar.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, highly recommend
Stayed 1 night in Oct 2024

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Jul 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I Zermatt for one night and couldn’t have picked a nicer or more convenient hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

So much fun, we love it.
Stayed 3 nights in Sep 2024

10/10 Excellent

Helen

Traveled with family
Liked: Property conditions & facilities
Well located. Lovely balcony room with view of Main Street. Very comfortable, clean and convenient to everything. Great staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Manish

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. Central and convenient. Wonderful views and great location and well equipped
Stayed 1 night in Sep 2024

10/10 Excellent

Bozena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay . Will come back .
Stayed 2 nights in Sep 2024

10/10 Excellent

christa

Traveled with partner
Liked: Amenities
Great property, on the same street as train station. Great little bar with the best ambience of Zetmatt. We travel a lot and this is a very good hotel to stay at! Super impressed, nothing was too much to ask. The FOC breakfast and wellness centre an absolute delight!
Stayed 2 nights in Sep 2024

8/10 Good

Romana

Traveled with family
Liked: Cleanliness, staff & service
Good location, staff was very helpful
Stayed 2 nights in Aug 2024

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was not good . I had requested front . This room air freshness issue. Opened the window and could not sleep due to noise all both night . Breathing in room was tough .my friends were at the same time who booked directly and cheaper than me had better room . I will never book thru booking .com again. Staff was excellent but this was not good experience and my wife got sick in this room due yo breathing problems.
Stayed 2 nights in Sep 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast I’ve ever had in a hotel. Great staff. Awesome location. Very clean and updated. Feels like a great deal
Stayed 1 night in Sep 2024

10/10 Excellent

Keerthika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the train station, Gornergrat train, shopping and restaurants. Very comfortable rooms with ample space and amenities.
Stayed 1 night in Aug 2024